National Interstate Reviews | Glassdoor

National Interstate Reviews

Updated July 11, 2018
106 reviews

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3.0
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National Interstate President and CEO Tony Mercurio
Tony Mercurio
39 Ratings

106 Employee Reviews

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Pros
  • "Good lunch program with daily specials at an affordable price" (in 18 reviews)

  • "great co-workers, on site cafeteria, on site gym, full time benefits" (in 5 reviews)

Cons
  • "Lack of flexibility - no work-from-home options - THIS IS A HUGE PROBLEM FOR A COMPANY NOT TO HAVE IN 2016" (in 6 reviews)

  • "Flexibility and work-life balance has been a struggle, but this is one of the issues our CEO addressed at the company meeting" (in 5 reviews)

More Pros and Cons

  1. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time

    Pros

    Good work-life balance
    Great atomosphere
    Lots of opportunity

    Cons

    Somewhat old school views
    Not much around the area of the office

    Advice to Management

    keep up the good work!


  2. "Growing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time

    Pros

    Company culture is shifting toward better work/life balance. Location is great, right between Akron and Cleveland. Yearly parties are always fun. Pretty solid leadership.

    Cons

    Change management can be difficult. There's a lot happening, much of it very positive, but it can be a challenge to get people on board.

    Advice to Management

    Exude a positive attitude with your teams, especially as it relates to changes. Even if you don't always feel it, take it up with your peers or leadership but don't bring your teams down. Much easier said than done I'm sure.

  3. Helpful (1)

    "Don't walk run as far as you can!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National Interstate full-time

    Pros

    Commute, facilities, bonuses, parties and co-workers.

    Cons

    Do not walk run from this company. The claims department is always understaff. With the transition to Great American most roles are now hourly and no longer exempt. So if you fall behind there is no catching up. Management offers no assistance to their employees.
    Diversity is non-existent so if you are a minority, I would highly recommend looking elsewhere because you will never get promoted.
    They like youth at this company and not experience.

    Advice to Management

    Look at why you cannot keep bodies in the seat.


  4. "Solid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richfield, OH
    Current Employee - Anonymous Employee in Richfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time (More than 3 years)

    Pros

    A great place to come in out of college - as long as you're interviewing for a position with a clear career path

    Cons

    Database is garbage and frustrating to deal with. A lot of antiquated infrastructure is in place, but overcoming that is a main corporate priority so that can change


  5. Helpful (4)

    "Unqualified people promoted to management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology in Richfield, OH
    Former Employee - Information Technology in Richfield, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Interstate full-time (More than 3 years)

    Pros

    Many nice people. Pleasant campus.

    Cons

    Many in management are unqualified in both people and technical skills. Poor work/life balance.


  6. Helpful (2)

    "IT Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time

    Pros

    Decent benefits, semi-competitive pay. Good place to start career or learn a new set of technologies. Good lunch program and workplace amenities. Upper management is trying to improve how work gets done, and have made progress.

    Cons

    Lack of standardization across projects and department. Poor SDLC and process. IT department is not trusted by the business (their customers). Much re-work and wasted energy.

    Advice to Management

    Keep working to improve process and bring project management up to speed. Seek more feedback to make more informed decisions.


  7. Helpful (3)

    "Kool Aid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Safety Officer in San Diego, CA
    Former Employee - Safety Officer in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at National Interstate full-time (More than 10 years)

    Pros

    travel and the clients are the greatest

    Cons

    Too much travel, don't appreciate workers outside of good ole boy network, Supervisors more worried about kissing up to higher management so much that it gets in way of truly servicing the clients

    Advice to Management

    self reflection good on why so high of turnover

  8. Helpful (3)

    "Plenty of upward mobility, but considerably lower pay for similar positions at other companies."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Richfield, OH
    Former Employee - Regional Account Manager in Richfield, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at National Interstate full-time (More than 3 years)

    Pros

    Corporate office has some opportunity for advancement. Good company extracurricular activities. Good job for college graduates that have no experience.

    Cons

    Pay is considerably below industry average for just about every position in the company. They micromanage to the point that a fairly high level employee would be reprimanded if they weren’t in the office by 8am. So extremely limited schedule flexibility.


  9. Helpful (1)

    "These executives couldn't run a McDonald's franchise.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richfield, OH
    Former Employee - Anonymous Employee in Richfield, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at National Interstate full-time (More than 3 years)

    Pros

    NATL was just purchased by a larger, more stable company (GAIC) so there's a good chance they clean house and get rid of the SOFT, phony, weak leadership.

    Cons

    I could go into great detail about the toxic, immature, unprofessional culture that is sustained at national interstate year after year by their management, but wouldn't you rather just have a polite recommendation to stay as far away as possible from this company? Read the reviews on here, I'm not going to tell you anything new.

    Advice to Management

    This is to the Great American Insurance Executives - go shadow the national interstate executive team for a month, look into the HR deep state of hidden grievances, and make some decisions to improve the future of the company. You can turn it around as the financial performance has been good despite the many culture/leadership issues.


  10. Helpful (1)

    "claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Richfield, OH
    Former Employee - Claims Adjuster in Richfield, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Interstate (More than 3 years)

    Pros

    Onsite exercise areas, lunch program and some flexibility with working from home

    Cons

    High volume of claims, little employee diversity, antiquated computer systems

    Advice to Management

    Employee retention should be #1 priority to maintain experienced adjusters and look to see why high turnover and terminations.


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