National Interstate Reviews | Glassdoor

National Interstate Reviews

Updated April 2, 2018
103 reviews

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3.0
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National Interstate President and CEO Tony Mercurio
Tony Mercurio
37 Ratings

103 Employee Reviews

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Pros
  • Good lunch program with daily specials at an affordable price (in 18 reviews)

  • great co-workers, on site cafeteria, on site gym, full time benefits (in 5 reviews)

Cons
  • Lack of flexibility - no work-from-home options - THIS IS A HUGE PROBLEM FOR A COMPANY NOT TO HAVE IN 2016 (in 6 reviews)

  • Flexibility and work-life balance has been a struggle, but this is one of the issues our CEO addressed at the company meeting (in 5 reviews)

More Pros and Cons

  1. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time

    Pros

    Good work-life balance
    Great atomosphere
    Lots of opportunity

    Cons

    Somewhat old school views
    Not much around the area of the office

    Advice to Management

    keep up the good work!


  2. Helpful (3)

    "Unqualified people promoted to management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology in Richfield, OH
    Former Employee - Information Technology in Richfield, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Interstate full-time (More than 3 years)

    Pros

    Many nice people. Pleasant campus.

    Cons

    Many in management are unqualified in both people and technical skills. Poor work/life balance.

  3. Helpful (1)

    "IT Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time

    Pros

    Decent benefits, semi-competitive pay. Good place to start career or learn a new set of technologies. Good lunch program and workplace amenities. Upper management is trying to improve how work gets done, and have made progress.

    Cons

    Lack of standardization across projects and department. Poor SDLC and process. IT department is not trusted by the business (their customers). Much re-work and wasted energy.

    Advice to Management

    Keep working to improve process and bring project management up to speed. Seek more feedback to make more informed decisions.


  4. Helpful (2)

    "Kool Aid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Safety Officer in San Diego, CA
    Former Employee - Safety Officer in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at National Interstate full-time (More than 10 years)

    Pros

    travel and the clients are the greatest

    Cons

    Too much travel, don't appreciate workers outside of good ole boy network, Supervisors more worried about kissing up to higher management so much that it gets in way of truly servicing the clients

    Advice to Management

    self reflection good on why so high of turnover


  5. "Plenty of upward mobility, but considerably lower pay for similar positions at other companies."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Richfield, OH
    Former Employee - Regional Account Manager in Richfield, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at National Interstate full-time (More than 3 years)

    Pros

    Corporate office has some opportunity for advancement. Good company extracurricular activities. Good job for college graduates that have no experience.

    Cons

    Pay is considerably below industry average for just about every position in the company. They micromanage to the point that a fairly high level employee would be reprimanded if they weren’t in the office by 8am. So extremely limited schedule flexibility.


  6. "These executives couldn't run a McDonald's franchise.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richfield, OH
    Former Employee - Anonymous Employee in Richfield, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at National Interstate full-time (More than 3 years)

    Pros

    NATL was just purchased by a larger, more stable company (GAIC) so there's a good chance they clean house and get rid of the SOFT, phony, weak leadership.

    Cons

    I could go into great detail about the toxic, immature, unprofessional culture that is sustained at national interstate year after year by their management, but wouldn't you rather just have a polite recommendation to stay as far away as possible from this company? Read the reviews on here, I'm not going to tell you anything new.

    Advice to Management

    This is to the Great American Insurance Executives - go shadow the national interstate executive team for a month, look into the HR deep state of hidden grievances, and make some decisions to improve the future of the company. You can turn it around as the financial performance has been good despite the many culture/leadership issues.


  7. Helpful (1)

    "claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Richfield, OH
    Former Employee - Claims Adjuster in Richfield, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Interstate (More than 3 years)

    Pros

    Onsite exercise areas, lunch program and some flexibility with working from home

    Cons

    High volume of claims, little employee diversity, antiquated computer systems

    Advice to Management

    Employee retention should be #1 priority to maintain experienced adjusters and look to see why high turnover and terminations.

  8. Helpful (6)

    "Steer Clear."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at National Interstate full-time (Less than a year)

    Pros

    Great lunch program and the company parties are fantastic.

    Cons

    Everything else. If you are liked, you will be fine. It seems as if there is a "target of the month club" where one employee is mentally destroyed and picked on. You can hear management making fun of other employees on the floor and in the offices, even with doors closed. Never have I heard more people being belittled along with being called stupid and worthless in my life. Truly a hostile work environment after you are placed on an employee rating scale every year. This is true. They rate employees by number and then target the lowest ones, whether they are good at their job or not, and attempt to force them out by intimidation, pressure and humiliation. if you ever went to high school and saw kids bullying others in the hallway, then you understand the environment. Its basically a high school football team running the show. HR is not responsive to concerns whatsoever. Terrible technology is also an issue. the systems are antiquated and extremely inefficient.

    Advice to Management

    Use the golden rule. Treat others how you want to be treated. You are lucky someone hasn't come at the company with a large lawsuit for your actions. be more open to ideas and remove the "who knows more" attitude from the office. Why try to make someone feel dumb, so that you can feel better about yourself? Develop your employees instead of trash them to make them feel truly worthless. Environment is everything if you want to keep good employees and attract others. You aren't the only fish in this pond. The market in this area is loaded with companies in the same field. You will eventually lose the good people because of how you treat them. Just remember, what goes around, comes around.


  9. Helpful (3)

    "Nothing Special"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Company culture is laid back
    If you like independent work this could be a good place for you

    Cons

    Benefits are lacking, especially in health insurance
    Salary is not competitive with other similar companies
    Management is set in their ways and does not want to progress
    Hard to move up in the company
    Data is confusing and unorganized, needs to be overhauled


  10. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment and great people

    Cons

    This is an environment that any young professional will strive in. Don't see any cons


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