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National Interstate Reviews

Updated January 10, 2018
98 reviews

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3.1
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National Interstate President and CEO Tony Mercurio
Tony Mercurio
33 Ratings

98 Employee Reviews

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Pros
  • Good lunch program with daily specials at an affordable price (in 17 reviews)

  • great co-workers, on site cafeteria, on site gym, full time benefits (in 5 reviews)

Cons
  • Lack of flexibility - no work-from-home options - THIS IS A HUGE PROBLEM FOR A COMPANY NOT TO HAVE IN 2016 (in 6 reviews)

  • Flexibility and work-life balance has been a struggle, but this is one of the issues our CEO addressed at the company meeting (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Amazing company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance Specialist in Richfield, OH
    Former Employee - Compliance Specialist in Richfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at National Interstate full-time (More than 5 years)

    Pros

    Everyone is really friendly

    Cons

    None. Great company to work for.

    Advice to Management

    Keep up the awesome work and open lines of communication:-)


  2. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time

    Pros

    Good work-life balance
    Great atomosphere
    Lots of opportunity

    Cons

    Somewhat old school views
    Not much around the area of the office

    Advice to Management

    keep up the good work!

  3. Helpful (1)

    "claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Richfield, OH
    Former Employee - Claims Adjuster in Richfield, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at National Interstate (More than 3 years)

    Pros

    Onsite exercise areas, lunch program and some flexibility with working from home

    Cons

    High volume of claims, little employee diversity, antiquated computer systems

    Advice to Management

    Employee retention should be #1 priority to maintain experienced adjusters and look to see why high turnover and terminations.


  4. Helpful (6)

    "Steer Clear."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at National Interstate full-time (Less than a year)

    Pros

    Great lunch program and the company parties are fantastic.

    Cons

    Everything else. If you are liked, you will be fine. It seems as if there is a "target of the month club" where one employee is mentally destroyed and picked on. You can hear management making fun of other employees on the floor and in the offices, even with doors closed. Never have I heard more people being belittled along with being called stupid and worthless in my life. Truly a hostile work environment after you are placed on an employee rating scale every year. This is true. They rate employees by number and then target the lowest ones, whether they are good at their job or not, and attempt to force them out by intimidation, pressure and humiliation. if you ever went to high school and saw kids bullying others in the hallway, then you understand the environment. Its basically a high school football team running the show. HR is not responsive to concerns whatsoever. Terrible technology is also an issue. the systems are antiquated and extremely inefficient.

    Advice to Management

    Use the golden rule. Treat others how you want to be treated. You are lucky someone hasn't come at the company with a large lawsuit for your actions. be more open to ideas and remove the "who knows more" attitude from the office. Why try to make someone feel dumb, so that you can feel better about yourself? Develop your employees instead of trash them to make them feel truly worthless. Environment is everything if you want to keep good employees and attract others. You aren't the only fish in this pond. The market in this area is loaded with companies in the same field. You will eventually lose the good people because of how you treat them. Just remember, what goes around, comes around.


  5. Helpful (3)

    "Nothing Special"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Company culture is laid back
    If you like independent work this could be a good place for you

    Cons

    Benefits are lacking, especially in health insurance
    Salary is not competitive with other similar companies
    Management is set in their ways and does not want to progress
    Hard to move up in the company
    Data is confusing and unorganized, needs to be overhauled


  6. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment and great people

    Cons

    This is an environment that any young professional will strive in. Don't see any cons


  7. Helpful (4)

    "Staff Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time

    Pros

    A lot of direct interaction with upper management including VP of Finance and CFO

    Cons

    Extreme work loads, long hours, weekends, and never positive reinforcement for good work. Only the bad is noted, very very poor management

    Advice to Management

    reward employees for positive work, it is hard to stay motivated when the good deeds go unnoticed.

  8. Helpful (1)

    "Good place to build long term employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richfield, OH
    Current Employee - Anonymous Employee in Richfield, OH
    Recommends
    Positive Outlook

    I have been working at National Interstate full-time (More than 5 years)

    Pros

    Cafeteria on site with automatic payroll deduction, two on site gyms, offer yoga classes during lunch and after work, offer more than one start time, most managers are approachable, very friendly enviroment. Co-workers become extended family, many long term employees.

    Cons

    Currently the transition to new ownerror (Great American) platforms due to acquisition late in 2016 is poor. Employees understand and accept changes will occur but the lateness of delivery relevant to employee financial impact has been very poor and disappointing.

    Advice to Management

    Stop telling employees the changes are lateral or better otherwise "we wouldn't have changed it". These changes have a large positive impact on a company level, not the employee. When management speaks of change thino of impact on employee level, not the top or bottom line. Without us those won't exist.


  9. "National Interstate Keeps Getting Better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richfield, OH
    Current Employee - Anonymous Employee in Richfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time (More than 3 years)

    Pros

    There is a lot of passion and drive behind most of the National Interstate employees. This is a company that makes sure your voice is heard, no matter your level, title, or tenure. I'm never afraid to speak my mind, and I love being part of the change and progress. HR does a great job keeping employees engaged and doing a lot of extra things throughout the year to make us feel cared for.

    Cons

    Some people are still resistant to change, even when it is clear it will benefit them and their team. As a result, it is sometimes difficult to make progress quickly enough to keep up with industry demand. It also costs us good resources, who end up going elsewhere to find better opportunities for growth.

    Advice to Management

    Keep up the great work and make sure you keep your best talent engaged and continue to drive positive change!


  10. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Interstate part-time

    Pros

    Friendly work environment, great people to work with.

    Cons

    I did not have any negative experiences here


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