National Interstate Reviews | Glassdoor

National Interstate Reviews

Updated November 1, 2017
95 reviews

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3.3
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National Interstate President and CEO Tony Mercurio
Tony Mercurio
33 Ratings

95 Employee Reviews

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Pros
  • Good lunch program with daily specials at an affordable price (in 15 reviews)

  • great co-workers, on site cafeteria, on site gym, full time benefits (in 5 reviews)

Cons
  • Lack of flexibility - no work-from-home options - THIS IS A HUGE PROBLEM FOR A COMPANY NOT TO HAVE IN 2016 (in 6 reviews)

  • Flexibility and work-life balance has been a struggle, but this is one of the issues our CEO addressed at the company meeting (in 4 reviews)

More Pros and Cons

  1. Featured Review

    "Amazing company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance Specialist in Richfield, OH
    Former Employee - Compliance Specialist in Richfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at National Interstate full-time (More than 5 years)

    Pros

    Everyone is really friendly

    Cons

    None. Great company to work for.

    Advice to Management

    Keep up the awesome work and open lines of communication:-)


  2. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time

    Pros

    Good work-life balance
    Great atomosphere
    Lots of opportunity

    Cons

    Somewhat old school views
    Not much around the area of the office

    Advice to Management

    keep up the good work!

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment and great people

    Cons

    This is an environment that any young professional will strive in. Don't see any cons


  4. "Staff Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time

    Pros

    A lot of direct interaction with upper management including VP of Finance and CFO

    Cons

    Extreme work loads, long hours, weekends, and never positive reinforcement for good work. Only the bad is noted, very very poor management

    Advice to Management

    reward employees for positive work, it is hard to stay motivated when the good deeds go unnoticed.


  5. "Good place to build long term employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richfield, OH
    Current Employee - Anonymous Employee in Richfield, OH
    Recommends
    Positive Outlook

    I have been working at National Interstate full-time (More than 5 years)

    Pros

    Cafeteria on site with automatic payroll deduction, two on site gyms, offer yoga classes during lunch and after work, offer more than one start time, most managers are approachable, very friendly enviroment. Co-workers become extended family, many long term employees.

    Cons

    Currently the transition to new ownerror (Great American) platforms due to acquisition late in 2016 is poor. Employees understand and accept changes will occur but the lateness of delivery relevant to employee financial impact has been very poor and disappointing.

    Advice to Management

    Stop telling employees the changes are lateral or better otherwise "we wouldn't have changed it". These changes have a large positive impact on a company level, not the employee. When management speaks of change thino of impact on employee level, not the top or bottom line. Without us those won't exist.


  6. "National Interstate Keeps Getting Better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richfield, OH
    Current Employee - Anonymous Employee in Richfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Interstate full-time (More than 3 years)

    Pros

    There is a lot of passion and drive behind most of the National Interstate employees. This is a company that makes sure your voice is heard, no matter your level, title, or tenure. I'm never afraid to speak my mind, and I love being part of the change and progress. HR does a great job keeping employees engaged and doing a lot of extra things throughout the year to make us feel cared for.

    Cons

    Some people are still resistant to change, even when it is clear it will benefit them and their team. As a result, it is sometimes difficult to make progress quickly enough to keep up with industry demand. It also costs us good resources, who end up going elsewhere to find better opportunities for growth.

    Advice to Management

    Keep up the great work and make sure you keep your best talent engaged and continue to drive positive change!


  7. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Interstate part-time

    Pros

    Friendly work environment, great people to work with.

    Cons

    I did not have any negative experiences here

  8. Helpful (1)

    "Mediocre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Support Representative in Richfield, OH
    Current Employee - Claims Support Representative in Richfield, OH
    Negative Outlook
    No opinion of CEO

    I have been working at National Interstate full-time (More than a year)

    Pros

    Great benefits and some great clients that we get to interact with. Lots of incentives that are beneficial to employees

    Cons

    No diversity. Not much room for progress for people of color if you don't already come into the company with multiple degrees.

    Advice to Management

    Diversity and sensitivity training


  9. Helpful (6)

    "Poor claims management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims in Richfield, OH
    Former Employee - Claims in Richfield, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at National Interstate full-time (More than 10 years)

    Pros

    Operations are in the process of change.

    Cons

    Senior claims management did not like anyone with the experience, or knowledge, who was capable of providing contrary opinions. Management targeted these capable supervisors and technicians over the last few years and forced them out. No one over the age of 60 remains. Management has surrounded themselves with yes-men (unskilled supervisors & techs). These employees are unable to identify many of the poor decisions management makes. Technicians continue to make the same mistakes because there supervisors lack the proper experience.

    Advice to Management

    The parent company, Great American, should clean house.


  10. Helpful (6)

    "Awful Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims in Richfield, OH
    Former Employee - Claims in Richfield, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Interstate full-time (More than 3 years)

    Pros

    Free parking, exercise room, summer party (free food and drinks)

    Cons

    Management does not care about the employees. Supervisors are not experienced and lie constantly to get themselves ahead. Employees are overworked and never caught up. No appreciation. HIGH turnover!

    Advice to Management

    Get rid of all of the young inexperienced managers before you lose more clients.


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