Neurocore Reviews | Glassdoor

Neurocore Reviews

Updated November 13, 2018
24 reviews

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4.2
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Mark Murrison
12 Ratings

24 Employee Reviews

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  1. "If Changing Lives for the Better Matters ...This is a Great Place to Be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neurocore full-time (More than 3 years)

    Pros

    I love what I do. It is so rewarding to work with people to help them see results for things like depression, ADHD, anxiety, sleep and memory.
    Great team to work with.
    Management that respects and cares about all employees and the clients we serve.
    Good benefits; Health Insurance, 401K Match, Paid Vacation.

    Cons

    The hours can be long because our schedule has to accommodate our clients who want to come in the evening or on Saturdays.

    Advice to Management

    Keep one istening to the employees on the front line.


  2. "Clinical Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Specialist
    Current Employee - Clinical Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neurocore full-time (More than a year)

    Pros

    The supervisors are amazing, great benefits, continuing education is wonderful, and a flexible schedule.

    Cons

    There really is not much room for growth in the company.

  3. "Great opportunity to make a difference with a great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neurocore full-time

    Pros

    Energetic work environment and team.
    Work with cutting edge technology.
    Major opportunity to effect positive change in people's lives.

    Cons

    It can sometimes be frustrating to deal with health insurance companies, some of whom are still coming up to speed on the benefits of biofeedack/neurofeedback, when working with clients on insurance coverage details.


  4. "ok company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Neurocore full-time (More than a year)

    Pros

    This company definitely means well and has great aspirations to help their clients be educated with various of things to the best of their ability. There are some great people that work there that mean well and try their hardest and go out of their way to assist a coworker or a client, and you can really pinpoint who those people are. They also have good benefits.

    Cons

    There was poor management in many aspects. It is gossipy at many points which is entertaining but also looking back at my experience, it caused a handful of negative moments that ruined team atmospheres and clients' experiences.

    Client Advocates were not as appreciated as much as they should have been and were micromanaged (this doesn't represent the whole team). They were often taken advantage of with supervisors overpowering the amount of workload they had by adding more onto their plate so the supervisors would have less to do.

    There isn't much room to grow and the pay is pretty awful for both MSWs and CAs. When you had an issue/a complaint that required the immediate attention of our higher level employees, it was often not fixed. The issues would be acknowledged, but it seemed as if nothing ever was said and there were constant excuses for that issue occurring.

    Even though the MSWs and CAs do a great job with educating and explaining the science and lifestyle changes behind the scenes, it is difficult if there isn't much research to go off of for all that Neurocore has to offer. Meaning the program isn't going to work for those suffering from ADHD, anxiety, depression, etc. all the same which gets difficult for the client interaction.

    Advice to Management

    Tell your staff the truth - don't sugar coat it and act like everything is fine.


  5. "An Exciting and Rewarding Career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neurocore full-time

    Pros

    It is very rewarding to work for a company that improves lives every day. The team is great! Neurocore management cares about the employees and creating a positive work environment. I’ve appreciated the flexibility, benefits and opportunities that Neurocore offers.

    Cons

    One challenge (not necessarily a con) is that despite all the positive research and outcomes on neurofeedback, there is still skepticism in changing the traditional approaches to behavioral health.


  6. "Great Leadership, Great Company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Neurocore (Less than a year)

    Pros

    Leadership is excellent. Employees are valued.

    Cons

    Pay could be more competitive.


  7. "a decent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Neurocore full-time

    Pros

    Attracts and hires really wonderful, smart people. A great place to work for if you've just graduated from college with a degree in psychology, neuroscience, social work, or any health-related field, and great for social workers who want to work in a less emotionally taxing environment. Constantly growing and fast-paced. Great for those who want to learn and be a team member.

    Cons

    Poor pay in relation to other companies in Grand Rapids. Tension between the corporate and clinical aspects of the company. Corporate management believes it is in-touch with center processes and does not need the input of its clinical employees, but they often are misguided and demonstrate a poor understanding of the day-to-day work, which leads to a multitude of problems.

    Advice to Management

    Pay fair wages and support your employees instead of brushing aside their concerns, and turnover will decrease. Listen to your employees who work in-center and take their insights and opinions seriously. They know the company inside and out and are keenly aware of how they are left out of important decision making.

  8. "Dead End Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Advocate
    Former Employee - Client Advocate
    Doesn't Recommend
    Negative Outlook

    I worked at Neurocore full-time (Less than a year)

    Pros

    Will work around your schedule if you have conflicts. Relaxed atmosphere. Working with the younger clients is entertaining.

    Cons

    Upper management is nonexistent. The Clinical Specialists try to run the show in the offices and micro manage the Client Advocates. There is no growth unless you want to get an MSW. The pay is nothing to be admired. There is no structure. The training process is abismal. New things are just thrown at the centers without proper training whatsoever. When asked for more training upper management refuses. Questions often go unanswered or are answered in an offensive way. Overall no leadership leads to unhappy employees and a negative work environment. Add a dead end position on top of it and you'll be miserable everyday at work. Most shifts are later in the day since that is when clients want to come in.

    Advice to Management

    Start actually managing the centers. Be present. Answer questions effectively. Stop blowing employees off. Prioritize current clients over prospective clients. Provide training for new programs being rolled out. Pretty much do better at most everything.


  9. Helpful (1)

    "Interesting therapy and opportunity to learn at a dead end job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Advocate in Livonia, MI
    Current Employee - Client Advocate in Livonia, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Neurocore full-time (Less than a year)

    Pros

    Good benefits, flexible hours, young coworkers freshly out of college, frequent learning opportunities, paid vacation, good first job for MSW, exciting new therapy

    Cons

    Hours are typically 1-8pm, little room for growth, leadership structure within company is weak, rotating Saturday shift, no HR department, poor leadership from corporate office, pay is $18/hour for MSW and $12/hour for technician position, poor training, high turnover rate due to vague job description on indeed.com

    Advice to Management

    Need stronger leadership within centers, develop HR department, pay your employees a FAIR wage, find a way to change the high turnover of employees and develop training program better


  10. Helpful (1)

    "Avoid if you are a social worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Specialist in Grand Rapids, MI
    Former Employee - Clinical Specialist in Grand Rapids, MI
    Doesn't Recommend
    Negative Outlook

    I worked at Neurocore full-time (Less than a year)

    Pros

    Laid back atmosphere, some flexibility of hours.

    Cons

    They hire social workers only because insurance requires MSWs to bill, they would prefer sales managers. Poor pay ($18 for Master's level), no health insurance and poor PTO, hourly and hours are subject to branch hours (could be 40 or could be 22 per week), management has changed without warning.


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