NexRep Reviews

Cons

I honestly can not think of one. As technology changes in our world, we must be patient and walk along side before we can run.

Cons

Pay could be higher, and more availability

Cons

Some cons are that training is not paid and you pay for your own background check. During training one of the managers came to assist with people who were having problems signing into the VPN and she ended getting really nasty and rude with everyone who she was helping. I was not one of them but the people who were having the problems said that they were scared to even speak up about their problems because she was so irate. I could not understand how she was so mad about doing her job. She ended up leaving the virtual training room in the middle of helping someone and sending in another person. It was the most unprofessional thing that I had seen working there. The trainer made jokes about the incident when it was brought up by a team member but I could tell she felt a way about it as well. When you finally finish training it takes them over 2 weeks to get you any information to sign in to systems even if nesting has already started. If you need money right after training this is not the place for you, you will be a sitting duck. I had to except another position elsewhere after waiting over two weeks to start nesting.

Cons

When a company decided to no longer hold a contract with Nexrep, nexrep waits last minute to tell you not giving you much time to find a new job

Cons

Management the worst. No positive remarks made to you EVER. Extremely poor pay

Cons

Where do I even start? Okay. Lets break this down.

Hiring - the hiring process was extremely easy. I applied online. Then I received an email about a week later requesting to set up an interview over the phone. The phone interview was also extremely easy.

Training - first and foremost the training was 5 days long and unpaid. It was extremely boring. To be honest it was mainly reading through material or the trainer reading it to you. There was no on-the-job training. And a lot of what you need to know how to do was not covered thoroughly in training. I can read instruction manuals all day long or have them read to me. But until I am actually doing it, I am lost.

Your work hours - you actually get to choose what hours you work. Hearing this I thought that would be wonderful. But this is only wonderful for some people. Let me elaborate on this. You're split into two groups. Team A or Team B. Teams A as I schedule released today on everyMonday morning and they get to choose their hours for the following week. Teams B has a schedule released to them Teuadsy morning. So Team B basically has to choose Teams As leftovers. Nexrep will tell you that your team placement is determined by your metrics and compliance, ( meaning how you did the week before ). My metrics were never wonderful. So I kind of understand why I was always placed on Team B. However, there is no doubt in my mind that there is some definite favoritism going on within the company. I have close friends who's metrics and compliance was always much worse than mine. Yet, they were being placed on Team A week after week.

Working and Support - throughout training and want you are working, your " Bible " are wikki's. A wikki is basically an instruction manual that tells you how to handle certain situations. Once you actually start work, if you have any trouble with anything or are not quite sure how to handle a certain issue, you are constantly told to " read your wiki " . Don't get me wrong. I understand that the managers and your boss want you to be able to learn to help yourself. But while you are looking something up or reading through your Wiki, you usually have a customer on hold. This is not fair to you or the customer.

Pay - if you read any job description for this position it will plainly tell you when black and white that the pay for this position is anywhere from $10 or more an hour. This is an OUT RIGHT lie. You actually get paid for your talk time. You are expected to do everything on the computer that needs to be done while you are still on the phone with the customer. Now this is a catch 22. To allow your metrics to be high you have to be able to handle the calls quickly. But you get paid for your talk time. See where I'm going with this? The first couple of weeks I worked I was told my pay would be $10 an hour. And you get paid every two weeks. Okay so I work 25 hours per week, which was a total of 50 hours for the two-week pay. You do the math. Since taxes are not taken out, are you not coming up with about $500? Me too. Imagine my surprise when my first paycheck was less than half of that!!!

Cons

Being able to contact workforce or anyone in mgmgt is very very difficult.

Cons

-Scheduling is first come first serve. Though they hire so many people that when they release all the shifts available, they're all taken within 30 seconds. For many, it's impossible to get more than 2 hours through the week even though they promise you the freedom to schedule as much as you'd like. You're also put in a punishment group every week you don't meet minimum hours, which gives you even less options the next week (this is a never-ending cycle where it becomes impossible to escape the punished group B). You can only pick 30 minutes at a time, and as I said you only had about 30-45 seconds before all shifts were chosen and gone.

-Workforce Management has 0 empathy and actually gets smart with you when you ask them if perhaps there's something wrong with your scheduling when it becomes quite unbelievable that you're only able to schedule about 4 hours in a total of 1 month. And NexRep focuses their biggest priority skill for you as an agent to be empathetic, yet they never once had any empathy for any of us who took a job which implied as many hours as we wanted, but then only made 20 dollars a week from.

-They blame you for the situation you're in for choosing an "independent-contractor" position and tell you that the risk was on you. None of the other 4 times I had this type of contract was I ever in a situation like this which the company created on their own by hiring hundreds of people too many.

-Almost everything implied about your job experience in the interview, training, nesting, and live calls will turn out to be untrue.

-On the last day of training, the person that sends you on your way to the next step openly tells you that you will feel like a deer in headlights, everyone will. This is because they don't train you pretty much at all for 5 days, 8 hours apiece, with no pay.

Cons

No cons I can think of

Cons

The call center world is unpredictable.