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Next Jump Reviews

Updated Oct 14, 2021

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Found 189 of over 206 reviews

1.6
12%
Recommend to a Friend
0%
Approve of CEO
Next Jump Co-CEOs Charlie Kim and Meghan Messenger (no image)
Charlie Kim and Meghan Messenger
21 Ratings
Pros
  • "In-office perks are also good: free food/drinks, good workstation setup, free gym/fitness classes, free laundry(in 24 reviews)

  • "Great fitness benefits -- free gym and fitness classes(in 11 reviews)

  • Cons
  • "You work very long hours and your workload is huge(in 27 reviews)

  • "There is no such thing as work-life balance(in 24 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Current Employee, more than 8 years

      Strong company culture, a lot of responsibility

      Apr 12, 2018 - Business 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      • People are really smart and care about each other. • I genuinely have a lot of fun with the people I work with and the work is not boring. • I have stayed for the tremendous growth opportunities and countless times the company has personally helped me beyond what a normal company would do. • The recruiting process continues to bring in talented, humble and coachable new team members as the company grows and as a more senior person - that is really rewarding and fun to build teams. • Diversity in people (not all white dudes). • Good leadership of the Co-CEOs - it's a very transparent company, and the evolution of their personal leadership style is inspirational.

      Cons

      • If you want to just do your job - this is not the place for you. You will be stretched in unexpected ways, and ways that may sting for a while (direct feedback), and sometimes annoying but minor ways (like running to answer the door because there is no receptionist and the doorbell keeps ringing). You can own a lot of things and have a lot of responsibility – but can sometimes feel like you’re not making progress on any one thing and requires constant prioritization and communication. • The work hours are much better than even a few years ago as the company is maturing and ppl having families - but it's not a norm to leave at 5 if that is an important criteria for you. • It's a pretty open company and there isn’t anything like “you can’t bring that up at work” – it’s not a con, but that isn’t for everyone.

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      16 people found this review helpful
    2. 1.0
      Former Employee

      False promises and manipulative

      Oct 14, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Opportunities to do what ever you want without any guidance - Good for freshers out of college to work on personal development - Free food for the in-office employees

      Cons

      Since covid started, the co-CEOs have steered this company to becoming the worse place to work. There has been a wave of employees moving out because of the company's toxic environment and the pure ignorance of employee’s concerns. They don’t care about you, your technical growth, what you want to or your future outlook. They would judge you based on your character and hold it against you all the time. The no fire policy was just a gimmick which they used to boast until covid hit this company real hard and it felt risky to work here knowing that you can be fired anytime for any reason. On top of this, they underpay you and don’t do the comp on time. People have pulled late nights and their work really made a big difference in the business, but the management never appreciated their time and energy. They don’t even have the courtesy to respect their decision of moving out which is really disturbing and has created a toxic environment. Technical growth is almost non-existent, and you'll have hard time staying competitive. Most of the projects die due to poor planning and employees stretched thin by doing multiple projects at once. Due to this there is no innovation happening and you will end up doing repetitive work. Moreover, you are going to see a lot of preaching and brainwashing everywhere and then enforce these ideas on you. With no HR and no one to listen to your concerns, you don’t have any other option than following their nonsense. Don’t waste even a single second to think about working here. Take the time to find a job elsewhere.

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    3. 1.0
      Former Employee

      Trust the Glassdoor reviews

      Jun 30, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Smart people, you do get to push yourself professionally

      Cons

      Terrible work life balance, very cult like, would never ever ever recommend. My grandma warned me about the Glassdoor reviews but I didn’t take them seriously. There are so many other places to work - I know so many people still scarred years later.

      9 people found this review helpful
    4. 1.0
      Current Employee

      Liars. Hiders. Fakers.

      May 6, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free snacks. Gym facility in the office. They can throw a party. Genuinely nice people who you bound over mutual misery. Free booze, which you do need to survive here.

      Cons

      When you join Next Jump, the first thing you’ll notice is a barrage of NxJ jargons. There are so many of those (mostly pointless) that they hand you sheets full of them as part of the onboarding package. NoLHF (Lying, Hiding, Faking) being one of them. Which is probably the most hypocritical thing you’ll notice right away. It only gets worse. Where does one even start? How about no HR? Which basically gives the co-CEOs free reign to do and say as they please with no repercussions. Especially Mr. Kim (CK) who is known to make crude, sleazy remarks towards the female employees to get some cheap laughs. He humiliates employees in front of the whole company nevertheless, on regular basis in the name of giving “honest truth” but God-Forbid if someone dares provide similar (anonymous) feedback to them - then it becomes an “attack” and you will get emails to Back Off and threats to be furloughed, exposed or axed. co-CEOs: This brings me to the whole co-CEOs debacle. No one knows or understands why this decision was made a few years back. CK is extremely arrogant and a bona fide narcissist. The other CEO is a rambling, incoherent damsel in distress who craves constant sympathy and support while providing none herself. Was she added to show diversity, as she adds or brings nothing to the table? Or maybe just to validate CK’s unethical behaviors, as her only function seems to be to agree and nod to everything CK says… without any shame. They also have a messiah complex, so much so they are calling the new office “Chapel” and they claimed in a company-wide meeting that when people listen to their talks, it’s like they have found Jesus... Exactly. They also surround themselves with Yes-men (MV21) only whose jobs are to bow before them without question and implement their corrupt orders and policies. PLB: When you join, you are immediately put into this grueling, pseudo-psychological program called PLB, where you have to share your deepest and darkest secrets. If they aren’t tragic enough, you might be spending months and months in this program doing customer service tickets before you get to do the actual job you were hired for. I was told to fake stories and tears just so I could “graduate” and get out of it. That doesn’t stop there. Throughout your time at NxJ, you’ll be asked to present in front of the whole company how you are developing yourself by again sharing intimate details about your personal life. Everyone will judge and rate you on your presentation, even employees who have no idea who you are. The dramatic the story, the more brownie points you’ll earn, and management will praise you for being “brave” but later hold everything you shared against you. A group of “expert” panel will also judge you on the spot and give you tips on how to be a better employee, person, parent, child despite having none of those qualities themselves. Management: Upper management is probably the worst humans you will ever meet. One of them is in a habit of calling meetings with 5 - 10 mins notice and if you don’t reply promptly, you lack ownership and care. They pretend to care for your physical and mental health but it’s all a façade. Their life goal seems to be to make you miserable just because they themselves are. Micromanagement is common despite giving the illusion of “ownership” and decisions are made on a whim rather than data available. There is no reasoning with them or you will immediately be labeled and replaced. Employee Treatment: The employees are treated as literal slaves with no regard for their personal lives. Work/life balance doesn’t exist. You are expected to work 12+ hours a day on regular basis. Insurance is awful and no one wants to fix it just coz the ‘wealthy’ mgt doesn’t care. Taking PTOs is frowned upon and oftentimes is flat out rejected even if you have genuine reasons. If your morale is down, it’s always your fault. You'll be gaslight to a point that you will start questioning your own existence. Premium vs Basic: This new open discrimination was the last straw for many. Basically, moving forward you will be labeled Partner if you are willing to come to the office and meet certain criteria - which basically means selling your soul to them. You obey without any ifs, and, or buts and in return you'll get all the supposed perks. Or you are Basic if you prefer to WFH, meaning you are pretty much disposable and can be disposed off any time and without any reason. This goes against everything this company claims to stand for. Out of everyone who “applied” to be a Partner, only ONE was picked and 4 follow-ups. They completely disregard years and years of hard work one has put in and picked based on who’s working on their next pet project at the moment. CK has claimed over and over he can run the company with just 4 people and this is exactly where they are heading. The turnover rate has been crazy, almost 50% of the workforce has quit within an year or so but the mgt simply refuses to acknowledge that it’s an issue. Whoever is left, has to do 4/5 person’s jobs by themselves and still gets no recognition or empathy from the top. They are high on “outsourcing” everything but how the company operates and how unreasonable the deadlines are - they can never retain an external relationship. Everything is crumbling down but the sheer arrogance of co-CEOs is blinding them to acknowledge it.

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      23 people found this review helpful
    5. 1.0
      Former Employee

      The culture is devolving into a cult

      Apr 26, 2021 - Business Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. Food provided when the offices were still open (pre covid) 2. Great colleagues who become close friends while sharing& similar horrible experiences at work. 3. Amenities in the office meant to keep employees there for as long as possible.

      Cons

      HR: What's that? No such thing.
 No HR to hold the leadership accountable to basic necessities like vacation days, good insurance, regular/ fair pay raises, international rules and regulations etc.
 1. CEO's swear constantly at employees with no repercussions. 2. All raises go through the CEOs and they will give raises based on their opinion of employees with no regard for actual work that people do - just based on whether you are considered an 'A' in their books or not. Over the last couple years there have been no real pay hikes across the board. 3. Insurance and other benefits are extremely bad but not really looked into since all senior management are on their spouses insurance and couldn't careless. 4. The CEO's have used green cards for international employees as leverage to get them to do more work and rewarded the green card only if you submitted to the 'personal development' they wanted to see from them. They openly talk about how 'it is what it is and if you don't like it, you can get out. When multiple employees left after seeing this double standard, the ceo's passed it off as a 'trade offs' 5. Recruiting is done as a side role by a team who has other full time jobs and thus no time to really get the best candidates or recruit other than from campus. No lateral recruiting since they want candidates who can be molded the way they want and don't know any other way. Work Life Balance: What's that? No such thing
 While regular days don't end before 7pm, 'late days' are expected a few times a week and can end anywhere from 9pm to midnight. Management will send emails over the weekend and it is expected that they hear back right away regardless of what day/time. During the work week, projects are expected to be done within a day at times in the name of speed and thus there is no concept of long term projects and no follow through. Taking days off are exceptionally difficult with certain managers and new projects are given based on if you are deemed an 'A' - which really is based on how much time they see you in the office. Timelines:
 Projects/pages are built continuously based on some feeling that CEO's have or some anecdotal evidence with absolutely no research, proof or planning. Leadership claims to be making data driven decisions, but really all the data is coming from one or two people's guts. All deadlines are 'end of day' by default. This means everything that is built is a scrappy version that's not scalable and is an embarrassment for the engineer forced to build it. Poor Management: There is absolutely no trust. You are expected to send daily summaries, have slides for hour long scrums 3 times a week, send updates over slack every day and write two emails calls 'On My Mind' (OMM). The OMM is supposed to be a candid exchange between you and your manager to discuss your progress, impediments, state of mind etc. so they can help you grow and do better. But God forbid it actually be used for that. OMMs are constantly forwarded to people you didn't want to share it with. Most times there is no response to your OMM - it's just enforced to make the stats look good in case the co-CEOs decide to review. Senior managers will criticize you for 'low calorie' OMMs, yet not bother actually addressing any problems you bring up. Waste of time. Just another way to micromanage. Feedback: They can't take it For a CEO pair that is trying to build a whole new business based around the culture of feedback - the CO-CEO’s react extremely negatively towards feedback that they receive to the extent of threatening to find out who gave the anonymous feedback to sending an email that says - ' You haven't been in our shoes, so get out (their language was worse but glassdoor doesn't allow for it)'. The hypocrisy that they exhibit when it comes to feedback, humility, being a 'family' has become more and more obvious over the last 2 years. The CEO’s have been told in a 100 different ways over the last 2 years how unhappy nxj'ers are but they don't seem to care and keep telling themselves how employees don’t really know what they want but the CEO’s know best. In the last one year, close to 30+ full time employees have left for similar frustrations. And still, co-CEOs keep saying "we can operate with just 4 people". They openly say they don’t care if people leave and they are surrounded by a team of yes-men (called MV21) who don't dare point out they might be wrong. It's a blatant dictatorship. Stay away from this company if you value yourself and your mental health.

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      19 people found this review helpful
    6. 1.0
      Former Employee, more than 3 years

      review

      Apr 17, 2021 - Business Associate in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      some nice coworkers good benefits good entry pay dinner teams

      Cons

      bad culture not diverse too much work load not transparent bad culture values

      10 people found this review helpful
    7. 1.0
      Former Employee, more than 1 year

      So bad you could write a book about it.... oh wait

      Feb 19, 2021 - Software Engineer in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Free breakfast - Free snacks - Free dinner - stories for life

      Cons

      From a technical perspective, this place was already outdated in 2016 and the only change since is that almost all engineers from back then left. The turnover rate is insane, almost as insane as the effort waste. Projects lasts at most 2 weeks and come directly from management's ridiculous imagination, before being trashed. There is no design, no code quality, no research, no innovation. If you are a new grad from college (which you probably are when you join), it is not worth your time and experience. You will not acquire technical skills that will help you in the future. If anything, it will set you up for failure. If you are looking for immigration sponsorship, do not trust that you will obtain it: they are as incompetent as they are ill-intentioned. From an operations perspective, there is no HR. As an employee, you have no protection. I have seen people shamed for refusing to attend the company's free spin classes; I have seen the CEO publicly reveal sexual encounters between two drunk employees at a company party; I have seen the other CEO spew racism. Like many others, I have been asked to post positive reviews on glassdoor and you can clearly tell which ones they are. From a culture perspective, this is where we go straight into insanity. Through the pretense of making people better, employees are drowned in koolaid. You are expected to work insane hours and bend to the will of management. You are expected to psychologically submit to them and take any abuse. When you join the company, you are put through months of hazing, doing customer service, and revealing trauma on camera to management. No one has any clue what they are doing regarding psychology, human behavior, or basic science. The CEOs can pick any trendy concept they heard about recently and act like they are experts. For the longest time, you had to step in front of a machine to record your gait, and that measure would be correlated with your "performance." There is no science to back this, no control group, and not even an actual measure of "performance" at this company. And that's just one example out of literal thousands. And to think they could fool HBR with that.

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      18 people found this review helpful
    8. 1.0
      Former Employee

      Terrible

      Jan 2, 2021 - Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free food, free laundry, free office gym. Junior employees are incredibly nice and a pleasure to work with.

      Cons

      I want to preface this review by emphasizing that Next Jump does not have an HR department. Thus there is no system to keep upper management in check. With that in mind, let’s begin the horror story that is Next Jump. When you start your role at Next Jump, you are put into a grueling pseudo-psychology bootcamp known as PLB. A panel of judges will judge you based on how “deep” you have reflected on your personal life on 3 week intervals. For many, PLB re-opened a lot of wounds from the past; because everything in Next Jump adheres to the pseudo-psychology created by the CEOs, there is no real support system for those who need it. In addition, what is revealed in PLB can be used against you. The CEOs have even used the stories that past employees have shared in confidentiality to promote their own image. Moreover, during PLB, even if you’re hired as an engineer/business associate, you will be working in customer support until you “graduate” (this takes months for many employees). Please don’t be bought into their “deliberately developmental” advertising, it’s all a scam for overworking and then gaslighting their employees. The culture is a facade and is toxic in practice. When you “graduate” PLB, you join a team without any real proper training/onboarding. The developer experience is terrible. It can all be attributed to upper management’s unreal expectations and no real product management. Ideas are generated on the whim of CEOs and VPs without any proper backing by data/metrics. I have seen pages being thrown away despite yielding better results just because it was missing the “wow” factor. In addition, Next Jump will claim it’s “agile” and “iterative” by pushing for quick versions of products and pages. This translates to “we have an idea, let’s meet at 5pm, I expect to see something in the morning, and let’s never maintain this”. The turnaround time on projects is completely unreasonable. There have been many times I stayed up past midnight just to get releases out. Because of the pressure and constant “crunch” time, the code is in an abysmal state with poor quality, no documentation, and hanging by a thread. There is no QA process, no engineering culture, and overall a terrible work environment to be in. Oftentimes, you will hear the phrase “you will wear many hats at Next Jump”. This translates to “you will do all the work, from mocks, graphic design, copy writing, coding, data analysis, and more”. The design process is horrendous. Senior management will blatantly rip off design, images, and content from other websites and slap it on pages as their own. They will come up with poorly drawn sketches and vague ideas with no roadmap and expect designers to create something within a few hours. Mocks and wireframes are met with a dense request of “can you put real data on that?” UI/UX designers are given no freedom, and end up mundanely slapping images together for a poster/banner. At Next Jump, your life will be ripped away from you. It isn’t just a few seasons of overtime, but a norm of staying past midnight, working on weekends, and always being on call. Last year, they gave the whole company a week off during the summer, only to later be told that it was counted towards each employee’s PTO at the end of the year. Your Saturdays will be taken away from you for company “parties” and events (which by the way you have to plan and execute, they don’t believe in using event planners). You will be a part of the “Next Jump family” and you will be expected to be there for everything. Work will be your one and only life. They will also claim to have "culture initiatives" to "help you grow". In reality, they are too stingy to hire more employees and essentially you will be working multiple jobs. From recruiting, to IT, and event planning, you will be staying later, doing more, and being criticized on for more than what is on your job description. Ultimately, my biggest reason for leaving Next Jump is the unfair treatment of employees on a routinely basis. International employees are trapped on empty promises of a green card and will be de-prioritized if they “don't work hard enough”. Contractors will never receive a full time offer and are treated as “second-class citizens”. Even full time employees are grouped into buckets and management will ostracize those who they deem as "poor performers" from "premium employees". For those in their “good books”, be prepared to be overworked, stretched thin, and still be ridiculed to do more. Next Jump will also drop the axe on you out of the blue, despite their "no fire policy". An employee was furloughed because she spoke up against the CEOs’ views on important social issues. Others were also furloughed and fired when they weren’t dedicating their whole lives to Next Jump. For a company that promotes transparency and feedback, upper management are complete hypocrites who do not hear the voice of their employees.

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      29 people found this review helpful
    9. 4.0
      Current Employee

      Good

      Nov 16, 2020 - Marketing Manager in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pays the bills, job is decent

      Cons

      No major cons that come to mind

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    10. 1.0
      Former Employee

      Run by children.

      Nov 24, 2020 - Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Toxic workplace culture really brings people together. Everyone vents to each other, and it's difficult to find that level of closeness at other companies I have worked at. -In-office perks are also good: free food/drinks, good workstation setup, free gym/fitness classes, free laundry.

      Cons

      This is the worst place I have ever worked. The co-CEOs (Meghan and Charlie) are judgmental and rash hypocrites. They always preach that the company mission is "Better You + Better Me = Better Us", but the culture that they have fostered is extremely toxic, leading to lots of employee burnout, unaddressed high turnover rates, and a false "transparent" culture. They're extremely insecure and will always insist that they are right, which means that anyone able to reach senior management has done so by becoming their puppets. Some major red flags: -There is no HR department. This is supposed to highlight how "awesome" NxJ is (due to the "transparent" culture), but in reality, this means that the CEOs have free reign over all aspects of the company. Charlie has called women "the female species" and Meghan has emailed the entire company to "f off me and Charlie" due to criticism surrounding a lack of response to the BLM movement. Many employees are forced to deal with their own immigration issues with little guidance, and international status is often used to hold employees hostage. -There is no such thing as work-life balance. Extremely quick turnarounds are expected, often at the cost of employee health. Engineers often stay up until midnight to meet crazy expectations, and business associates often work 12+ hr days. -Business teams have little to no professional growth. The industry is very niche, and it's difficult to find suitable roles at different companies. -Product direction is chaotic. Direction often comes from the CEOs, and they have no perception of how product development, design, or engineering processes should work. -Design is near nonexistent. Unhappy designers quit because they're expected to execute exactly what upper management wants; their opinion is rarely asked for and not respected. The design team has dwindled down to a single person, which means engineers are often expected to make unqualified design decisions. -There is little engineering process. The tech stack for the largest product is outdated, and because engineers keep leaving due to unhappiness, the workload is immense across the board. Engineers are expected to wear multiple hats, and almost all engineers will need to do full-stack dev, devops, QA, AND design. This, paired with long hours, leads to burnout and low quality work. There's an insane amount of tech debt that will never be addressed. -The "transparent" culture is entirely made up. Workplace culture is terrible. Almost everyone is extremely unhappy, but those who speak up are often treated much worse or forced out. Case in point: an employee who voiced concerns over inappropriate responses from the CEOs towards the BLM movement was immediately put on furlough (nobody else in the company was put on furlough at that time). Anytime junior employees call out the CEOs or senior management for questionable decision-making, they are immediately gaslighted, and their own decision-making skills are put in question. This likely would happen at other companies too, but the fact that Next Jump claims to advocate for good workplace culture makes this extremely hypocritical and frustrating. -Because of the terrible culture, there's a lot of company politics. Favorites among management are very obvious and treated very well. Black sheep are also very obvious and treated very poorly. This allows for a culture where a handful of employees will do almost anything and walk on anyone to get an inch ahead. -New employees are put through a hazing process called PLB in which they're forced to share really private trauma with senior management and others in order to prove that they've grown as a person. There are no psychological services offered to help process this. Senior management acts as unqualified therapists throughout this process, and new hires will not be able to "graduate" until they are deemed ready. Additionally, they won't actually be allowed to perform the job they're hired to do (engineering, business, etc) until they have passed this process; in the meantime, they're customer service associates. This process takes at least 3 months to complete, and in that time customer service becomes increasingly reliant on these new employees, to the point where the team cannot function without the new hires. This is a problem that's brought up every season and never addressed (a common problem at Next Jump). If you are really desperate for a job, take the extra time to find a better role. At the end of the day, the CEOs are egomaniacs who see this company as a giant playground, and their ridiculous expectations, poor direction, and temper tantrums really reflect that. Internally, any bad glassdoor reviews are seen as "outliers", and there's a blatant refusal to acknowledge the retention problem or any of the other structural issues. Every day feels like a dumpster fire, and every time you think "how much worse can it get?" it will get infinitely worse. Do not work here.

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      27 people found this review helpful
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