Next Jump Reviews

Updated Jul 15, 2020

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2.1
27%
Recommend to a Friend
0%
Approve of CEO
Next Jump Co-CEOs Charlie Kim and Meghan Messenger (no image)
Charlie Kim and Meghan Messenger
5 Ratings
Pros
  • "Lots of free food/ free breakfast/ late evening work dinners(in 20 reviews)

  • "Great people to work with, great energy(in 11 reviews)

Cons
More Pros and Cons
  1. Helpful (15)

    "Strong company culture, a lot of responsibility"

    5.0
    Current Employee - Business 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Next Jump full-time for more than 8 years

    Pros

    • People are really smart and care about each other. • I genuinely have a lot of fun with the people I work with and the work is not boring. • I have stayed for the tremendous growth opportunities and countless times the company has personally helped me beyond what a normal company would do. • The recruiting process continues to bring in talented, humble and coachable new team members as the company grows and as a more senior person - that is really rewarding and fun to build teams. • Diversity in people (not all white dudes). • Good leadership of the Co-CEOs - it's a very transparent company, and the evolution of their personal leadership style is inspirational.

    Cons

    • If you want to just do your job - this is not the place for you. You will be stretched in unexpected ways, and ways that may sting for a while (direct feedback), and sometimes annoying but minor ways (like running to answer the door because there is no receptionist and the doorbell keeps ringing). You can own a lot of things and have a lot of responsibility – but can sometimes feel like you’re not making progress on any one thing and requires constant prioritization and communication. • The work hours are much better than even a few years ago as the company is maturing and ppl having families - but it's not a norm to leave at 5 if that is an important criteria for you. • It's a pretty open company and there isn’t anything like “you can’t bring that up at work” – it’s not a con, but that isn’t for everyone.

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  2. Helpful (10)

    "Always telling lies to employees"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Next Jump full-time for more than a year

    Pros

    People are nice, perks like food and office space are good

    Cons

    CK is great at manipulation. He's an expert at saying good things will come, while leaving you hanging with nothing. This is just some things he's promised will happen but not going well: - selling HR management apps. He's been working on it for over 3 years now, still nothing substantial to show - promising green card sponsors but don't actually give them unless they meet his "standards", wasting years from people's lives - No firing policy. People were strongly encouraged to look for another job before, and now he straight up said if you get 3 strikes for not meeting some standards, you'll be fired -kids club, nice concept, was supposed to be like after-school for all employee's kids, turned into his personal daycare. Even hired full time people on company money for his kids -related to kids club, built an entire library space and game space for his kids in the company, when the company needed meeting room space

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  3. Helpful (6)

    "Cares more about the kids than the employees"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Next Jump full-time

    Pros

    Great health benefits (gym, healthy dinner snacks spin)

    Cons

    When I was there they were starting to turn a bunch of rooms for the 8th flr into something for the kids. Not a lot of transparency into the money going into kids initiatives especially in new york. Only kids that went are the ceo's kids.

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  4. Helpful (10)

    "Poor career move, blind leading blind"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Next Jump full-time

    Pros

    Food and gym is good

    Cons

    If you're considering Next Jump for a Software Engineer position, do not do it. The Software Engineering practices here are nonexistent. When you end up leaving the company after a year or two, you'll be behind anyone else in the industry. Some examples: no product managers, no testing, no stakeholder management, no consistent project tracking, no engineering vision longer than a quarter, no competent senior engineers to learn from, and much more. Also, work life balance is poor, so studying for new jobs, working on side projects, or doing things in your personal life will be hard as well. You will set your software engineering career back by working here. Consider other options.

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  5. Helpful (14)

    "Dispassionate, honest outlook of the company in 2019 as a software engineer"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Next Jump full-time for more than 3 years

    Pros

    - You truly work as a full stack software engineer. You will use VMs as your workspace, separate code bases into the service layer and front end, and be expose to doing both mobile app and website work. I learnt a lot about how to write software at a small to medium sized company scale. - NextJump academies introduce you to interesting people. I met my first admiral ever through an academy, which I thought was super cool. The projects have an incredible reach - Feedback app is used by the US Navy and perks at work by most of Fortune 1000.

    Cons

    - There is close to zero testing in both perks at work and the feedback app. There are no presubmits as part of continuous integration, just human testing. The software written is not methodical and will never scale from medium to large. In general the code health is poor, ranging from decent to horrific, and these lead to terrible debugging experiences. I have felt depressed debugging something that feels very simple before. There is no sense of pride in the product. Most people don’t even use it. - There is no project management expertise at the company. Non-technical staff, with no understanding of the difficulty of writing good software, have a lot of sway over engineers. This results in unrealistic demands that don’t get met and stressed engineers. - This was the kicker for me - there’s no way to recharge with the current vacation policy and company culture. 10 days vacation. Thanksgiving weekend, you have to come in on Friday. Some holidays like MLK day not respected. Each quarter, you have to give up approximately 4 full Saturdays (Academy and recruitment), which last 12 hours from 8 to 8, in which you mostly do things like set up the dinning and interview areas. In general, you just don’t feel respected by management. - You have to drink a lot of kool-aid. Case in point, once a year, you have to give presentations about how the company help you grow. On a biweekly basis, you have to give tours to guests to talk about how great the company is.

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  6. Helpful (6)

    "Interesting job"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at Next Jump full-time

    Pros

    You get to work independently.

    Cons

    Next Jump has a Cult feel in the office.

  7. Helpful (3)

    "Job review"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Bronx, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Next Jump full-time for more than a year

    Pros

    training to improve leadership skill

    Cons

    dealing with logistics and management

  8. Helpful (53)

    "Puts the Cult in "Culture""

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Next Jump full-time for more than 5 years

    Pros

    Gym. Laundry. Free food. Ends there.

    Cons

    I decided to write this review to prevent anyone from making the same mistake I did: accepting a position at this cult. The customer experience department at Next Jump is beyond pathetic. Most of this is because the CEO is a megalomaniac (Charlie), the other "CEO" is a figurehead who's one of the dumbest people I've ever worked for. Perhaps the only inspiring thing about working for this company is that people so vapid could make that much money. This company ONLY recruits college kids. Ask anyone who looks older than that how they came to the company and chances are a) they've been there since college b) they started 7+ years ago. Why? That's how cults operate they brainwash people who don't know any better. They use hazing tactics, making people do manual work not in their job title to make them feel a false sense of camaraderie. They treat their temp workers like GARBAGE. Why? These are their direct words: "they've burned us before." Basically, they hired a few people who didn't know how to handle themselves at happy hour five years ago and now they use it as an excuse to treat the people who are working with their customers like they need to earn the the right to work at such a "high performing" company. But if your from Tufts, you can be the dumbest person there, they'll give you a position because well... you went a good school. Absolutely no resources are give to the Customer Experience Team and there is no one "takes ownership." Customers are left waiting for weeks to get a simple response. The employees don't even use perks at work because there are so many bugs and they're worried that something could go wrong with their trip/product. If you're not cut throat and political they won't view you as "a leader." The CEO will outright comment on people's weight and personal life. Many people left the company after he shamed an employee for getting hit by a car. Mind you, this is AFTER he hosted a party that went from 7-2 AM and there was a mandatory dance that he forced employees to partake in (the proof is on youtube). He likes to tell jokes about how one of the employees (I guess her Next Jump "family" wasn't looking after her) got hurt as a result of his over indulgent parties. Over indulgent because this company does not even cover the basics. They're Customer Service is never staffed properly. They have a rotation of temps who they make go through a "gated process" (ie jump through arbitrary hoops just so management can let them go after they've wasted their time. For a tech company they do not leverage technology at ALL, but specifically in customer service. Escalations will be left for weeks (who sends these using email anymore... archaic). Why? The company is more interested in taking millions of dollars from the government to have them adopt their cultish apps. They want the government to use their apps to leave each other "anonymous" feedback. They have a bunch of dying plants taking up half of their office because every time they set forth an initiative it always fizzles out shorty after. Why? Because IRONICALLY even though all employees are forced to go through leadership training the leadership is so bad that turnover is out of control and what does that leave you with? A bunch of dead plants and employees that hate you, but are forced to stay because you're using their immigration status as leverage. The funny thing is they actually blame all of the temp agencies in NYC. Exactly. It's not them, and how they barely acknowledge these people, manipulate them into a fruitless "gated process", haze and humiliate them... it's all the temps. They're just not cut from the same cloth as all of the employees who went to the "good" schools. Well, all of those employees are leaving if they're not stuck because of immigration logistics. Some engineers who have been there for a while even complain of not doing well on interviews (while trying to escape) because their skills are so rusty. If you need further evidence of this company's poor, POOR leadership just go on the corporate perks website. Let that speak for itself. Write a ticket into customer service. If your request is even a bit complex see how long it takes for them to get back to you... and how accurate the response is. There has been NO INNOVATION in that department for ages. How can you innovate when you don't have a team? And the remaining team is too arrogant or incompetent to DO anything. Half of what they do could be automated, just smart enough in leadership has stepped up. Because let's face it, they have the companies they work with pushing their product so they don't care at ALL about the customers. PLEASE any company or agency that plans on going into business with them... ask them what their NPS is. They don't even know the term and let that be a testament to how abysmal their service is. They don't care about it because they don't see it as revenue generating They look down on it and even make people who are demoted in the company (the company has a no fire policy, so these are people who just don't do anything and don't have the self-respect to leave) work in the department. There is a lot more to say. But this is my plea to anyone considering employment there, ESPECIALLY temps... just don't. It may seem like decent pay, but it's a cult. They'll fire you and make up a reason. Anytime you go on vacation or leave for the weekend just be aware that you could get a call that they don't want you back and they'll mail your things. Maybe you asked too many questions, or maybe you just didn't feel like staying until 11PM. Yes, this company asks that you stay several nights until 11 or 12, people will even sleep over in the office. Of course, this isn't a formal thing that they'll ask via email, just like they won't formally demand that you go to their spin class (seriously guys... that would be illegal). They just shame you if you don't. This is why people who were in frats and sororities thrive, they're used to it. They even tape people while they're working out and use the footage to comment on people's personal characteristics.... because how you ride a bike TOTALLY correlates with how you perform in your professional life. They're so understaffed because they only recruit twice a year. The hiring process is a popularity contest where employees put stickers on the faces of people they liked, or thought were "super hot" candidates. These are basically all yes men who exhibit no sense of self in interviews (they gotta be malleable... *ahem* humble). During one of these OF COURSE they have an after party (not mandatory at all... like all of their fun team building events) that goes until 2AM. Employees cannot even weigh in on people who will be joining their team (because that makes a lot of sense). Who doesn't want to stay up beyond twelve hours with no extra pay? I had an employee as me a bunch of questions about a candidate over a drink. Turns out that he reported our entire conversation back to my supervisor who video conferenced me a week later quoting our 2AM conversation. Vindictive? Totally, but that's exactly the type of people who THRIVE here. She video called me and didn't even tell me that someone else was listening to our conversation out of view until our conversation was over. The whole place sets you up to fail. Takeaway: JUST SAY NO. Or maybe they'll take three months to email you your offer like they often do and that'll make the decision easy for you.

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  9. Helpful (7)

    "Customer Service Avocate"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Advocate 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Next Jump for less than a year

    Pros

    Everyone is super welcoming and positive, mistakes are tools to learn.

    Cons

    Very narrow culture. I tried to fit in and wanted to make the job work but in the end I couldn't connect to the culture because it felt a disingenuine.

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  10. Helpful (23)

    "Please believe the negative reviews you see - don’t make the same mistake as i did"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Next Jump

    Pros

    Snack, fitness classes, gym, decent salary (but truly not worth it)

    Cons

    I remember before i accepted my offer at this company, i read reviews on Glassdoor and thought they were exaggerated. Working at Next Jump i learned that allll of these bad reviews are actually very accurate and most of the good ones are fake. All of the practices that went on in this company felt very immoral. New hires have to go through a long process of being judged and told how they should think by people who barely know them. Employees who have been there for years have to open up about their personal lives (even though they don’t feel comfortable doing this) and they get judged on these personal stories while having the entire company (U.S & Uk) on Skype watching. Temps have it really bad as well. Rules are constantly changing and not followed for every temp equally. Something that is promised one day is taken away the next with a made up excuse which never actually makes sense. They will use you until they can’t anymore and they will let you go without warning no matter how much you have put in to help the company. They go through tons and tons of temps by making them believe they will get hired permanently in the future, but they mostly get fired. Temps are also forced to keep working while the entire company has parties or happy hours around them because they are not considered “next jumpers” which is very unkind. They want you to live in the office. People are there for 12+ hours a day. You have to constantly be on call. They really brainwash you. This is not a normal company. They do not practice what they preach. People are always crying - even some of your bosses when they have to actually take feedback and do work (instead of passing it on to you and taking the credit).

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