O2 Reviews
Updated Nov 26, 2021
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Found 872 of over 935 reviews
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"O2 has a fantastic flexible working scheme allowing you to manage work & personal life" (in 75 reviews)
"Flexibility and great work / life balance" (in 45 reviews)
"Working long hours as the store is in shopping center" (in 15 reviews)
"The business is very focused in Head Office, (Slough) meaning lots of early starts and very late finishes" (in 13 reviews)
- Former Employee, more than 3 years★★★★★
Pros
Friendly company, considerate attitude towards employees and contractors. The company carries out many stimulating, creative projects. Combines friendly, supportive attitude with a high level of competence and professional approach to work.
Cons
Sometimes the pressure of work (dealines) is excessive.
Thank you for taking the time to leave us a review. We really do appreciate it. Great to see that you had many positives whilst working for us, this makes us really happy as our employees make o2 the great place it is to work. We take on board your cons and at times our work can be pressured but we do promote that our employees have a healthy work/life balance and we do operate an open door policy so if any of our employees felt stressed or pressured then we are here to support. We can see that you no longer work for us so thank you for being part of the o2 family and that your career is going well.
- Former Employee, more than 8 years★★★★★
Pros
Was with the business for around 9 years had friendly team, great manager and support when you needed it in store. I have heard the manager has now left and know she had a lot of experience so O2’s loss, spread love man not hate.
Cons
Was with the business for around 9 years had friendly team, great manager and support when you needed it in store. I have heard the manager has now left and know she had a lot of experience so O2’s loss, spread love man not hate. The con to why I left was due to communication it just weren’t cool. The guru role was something to be proud of in the day and then 2020 hit and mid 2019 all communication around the Guru stopped. The guru role has become inactive and the business when I left had not given a reason why. No guidance, no progression and no updates the role had become non existent. They were pulling guru bars out of the new shops and not employing new guru’s. I have skills so have left the business and now working for EE it’s O2 8 years ago in ethos . But personally you have lost a lot of experience in myself, my manager and colleagues. I really hope I am wrong but have a feeling existing guru’s and staff will be pushed out the business really soon for performance issues.
Continue reading - Current Employee, more than 8 years★★★★★
Pros
Flexibility Good pay and perks Good for personnel development Great customer focus Great with diversity and inclusion Professional and Competitive Great brand management
Cons
Some management heads are old school Yearly Pay rise is below inflation rate
Continue readingO2 Response
Thanks for taking the time to leave a review and it is great to see the number of benefits you have listed about working here. Our people are the reason why we are a great place to work and it is important to us that we give back to our people through our culture, working environment and benefits. Thank you for being part of Team O2.
- Former Employee, more than 3 years★★★★★
Pros
Great and happy environment. Employees are well looked after
Cons
None I can think of
O2 Response
Thank you for such a lovely review, we really do appreciate it. We can see that you no longer work for us so we hope your career is going well.
- Current Employee★★★★★
Pros
Great staff and lots of recognition and rewards, activities to keep you interested. Talented workforce and work is always varied and interesting. Benefits are awesome.
Cons
Since the Virgin Media O2 merger it has been a very bumpy ride but expecting things to settle a bit more once everyone has their footing.
O2 Response
What a great review and as you say there are lots of exciting opportunities ahead as we have become the new power couple on the market with being Virgin Media O2. Thank you for being part of the team and for taking the time to let us know how you feel about working here, we do appreciate it.
- Former Employee, more than 1 year★★★★★
Pros
good community rewarded for hard work
Cons
the customers can be tough
O2 Response
Thank you for taking the time to leave a review and it is great to see that you had a sense of community when you worked here. Our people are the reason why we are a great place to work and it is great to see that you felt that. Also it is important that we reward our people for hard work and we do offer competitive salaries, bonuses and flex benefits so again great to see that you experienced that. We can see you no longer work for us so we hope your career is going well.
- Former Employee, more than 3 years★★★★★
Pros
easy going, enjoyable just have to make sure you're getting sales although the pressure depends on how well your store performance. if it is a regular bonus hitting store the culture and hunger amongst team and managers will reflect this
Cons
can be a bit boring if the store is dead, or stressful if you're close to missing targets
Continue readingO2 Response
Thank you for taking the time to leave a review of your time with us as a sales advisor. It is great to see that you found the job enjoyable and as you mention it is a sales role and we all work together to achieve the targets that are set but also making sure that we are delivering personal experiences that count to our customers offering the service that they want from us. We hope your career is going well.
- Current Employee, more than 5 years★★★★★
Pros
the company is going through a lot of changes, so there are many opportunities, teamwork collaboration is highly valued, the work environment is friendly and collaborative
Cons
Low salary compared to competitors
O2 Response
The title says it all and we are really happy to hear that you feel it is an excellent company to work for. As you say we are going through alot of change but the changes are positive with being part of another big brand in the marketplace and it will bring with it many opportunities. Thank you for being part of the team.
- Former Employee, more than 1 year★★★★★
Pros
Easy job. No late shifts.
Cons
Not enough hours. More service than sales
- Current Employee, more than 5 years★★★★★
Pros
Staff Plan Phone Contract Chance to win free tickets to AMG venues Good Values Good Directors
Cons
Can be a stressful workload KPI’s sometimes un-achievable Mystery Shops getting harder Poor Progression Oppertunities
O2 Response
Thank you for taking the time to leave a review and for highlighting a number of your positives of working here. In terms of your cons, we appreciate that working as our front line staff dealing with customers it can be busy and stressful at times and that targets can be tough but we have a great support network and we hope that you reach out to get the help that you need as we would never want our people to feel unsupported or stressed at work and that is not the way we work. In terms of progression we recently have had 36 people move from Retail to Head Office roles and we also have a number of our people out on secondment so progression is there so please do regularly check our internal careers site to see the opportunities. Thank you for being part of Team O2.
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