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OneTouch Direct

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OneTouch Direct

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OneTouch Direct Reviews

Updated Sep 9, 2021

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Found 254 of over 257 reviews

3.1
42%
Recommend to a Friend
43%
Approve of CEO
OneTouch Direct CEO Joseph Mole (no image)
Joseph Mole
105 Ratings
Pros
  • "flexible schedule and great atmosphere(in 11 reviews)

  • "Friendly work environment, Enjoyed Working With One touch Direct(in 9 reviews)

  • Cons
  • "Low pay, very picky about break time(in 7 reviews)

  • "Ghetto,disrespectful staff, low pay for call center(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Former Employee, less than 1 year

      Good place to work

      Jul 30, 2021 - Sales Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They care about their employees. Very understandable with any situation you just have to communicate with them. Fun environment.

      Cons

      Employees are childish. If you want to work with a bunch of high schoolers this is the job for you. Even people with children can't act their age. It's sad. Go in do your job and leave!

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    2. 2.0
      Current Employee

      The supervisors are terrible.

      May 5, 2021 - Remote Sales Agent in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The health care benefits are great and priced well. They train you very well for the job.

      Cons

      Perfection is the standard and they will hunt for any little crumb of a mistake, literally will complain that you didn’t wait long enough between messages with the customer. Then will turn around and say you waited too long. It’s like their job is to find a mistake so no matter what they have to find something. However if you are the highest seller and just killing it they will also not acknowledge it and find something to correct you for. Very, very little encouragement and LOTS OF WHERE MY SALES AT PEOPLE?? Also they screw up your pay constantly and don’t fix it right away. Our commission is contingent on how many devices we sell and we are not paid for devices. We are pushed to sell watches and tablets BIG TIME yet it makes our commissions less since it is divided by number of devices and we aren’t paid by device. Still waiting for pay corrections from months ago. The work itself isn’t bad and I enjoy it when customers aren’t jerks. The management is terrible though and you have no idea who to go to when there is an issue. Everyone pushes the buck along. Any good supervisor won’t stay more than 6 months.

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    3. 2.0
      Current Employee, less than 1 year

      Disgusting and Outdated Workplace

      Aug 23, 2021 - Phone Operator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are no pros for working at OneTouch.

      Cons

      The workplace is filthy with bugs, cockroaches, and even finger nails in some of the keyboards. The management is extremely indecisive and unorganized, changing policies on a dime and out right ignoring employee concerns. And to top it all off the equipment they give their employees is outdated and near inoperable. The computers are all over a decade old, mice and keyboards stop working often, servers crash all the time. The build up of issues makes it so employees can barley do their job.

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    4. 1.0
      Current Employee, more than 1 year

      Con artists at work

      Jul 27, 2021 - Virtual Retail 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Eh… keep looking. It’s a crappy job that steals from employees so if you like not getting paid for your work that could be a plus.

      Cons

      The commission structure is intentionally confusing and filled with loopholes that cancel your commissions. For instance if you don’t get 37.5 hours you lose your entire week of commission which really sucks because management doesn’t put in PTO requests and you lose your commissions any time you take a day off. Also, their glitchy systems go down and you lose hours because of it and they still take away your commissions. There are constant errors in the commissions and requests to fix them are completely ignored. Supervisors are scared of middle management so they will not advocate for you. Like, it’s come to some seriously toxic public blow ups about people not getting paid and they’ve been sued several times. Seriously. I’m still looking. You should too. Happy hunting.

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      1 person found this review helpful
    5. 3.0
      Former Employee, more than 1 year

      Decent Job

      Sep 9, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good hours and very flexible family friendly company

      Cons

      Commission structure changed and systems had a LOT of issues

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    6. 1.0
      Former Employee, less than 1 year

      Awful

      Aug 14, 2021 - Sales in Orchard Park, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nothing, this is an absolutely awful place to work. Not a single pro

      Cons

      Horrible communication, horrible pay, management is not there to help, systems are down all the time. Disorganized. Horrible

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    7. 3.0
      Former Employee, more than 1 year

      Ehh

      Aug 13, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People and the work environment

      Cons

      Heavy stress and terrible management

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    8. 2.0
      Former Employee, less than 1 year

      I would not recommend this employer.

      Aug 4, 2021 - Advanced Technical Support in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home option is enjoyable.

      Cons

      Completely unorganized, no management support.

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    9. 5.0
      Former Employee, more than 1 year

      Amazing workplace

      Jun 25, 2021 - Online Sales Agent in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great teaching on new things, great people

      Cons

      None really. It was a great place to work

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    10. 3.0
      Current Employee, more than 1 year

      It is what it is

      Jul 1, 2021 - Sales Representative in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      As long as you work hard you won’t have an issue making commission

      Cons

      Supervisor left and she was very motivating . Her temp replacement has made it hard to enjoy work and it has become a hostile work environment.

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