OneTouch Direct Reviews | Glassdoor

OneTouch Direct Reviews

Updated November 23, 2017
153 reviews

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2.7
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Joseph Mole
51 Ratings

153 Employee Reviews

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Pros
  • Flexible schedule, you can make over 80k in sales if you work hard and do overtime (in 13 reviews)

  • A check every two weeks and unlimited overtime (in 6 reviews)

Cons
  • It is a call center and I really think no one really knows there employees personally (in 9 reviews)

  • Also the upper management is very dishonest about the spiffs that they will run, and they play heavy favorites with certain agents (in 5 reviews)

More Pros and Cons

  1. "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Tampa, FL
    Former Employee - Outbound Sales Representative in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OneTouch Direct full-time (More than a year)

    Pros

    Flexible schedule. Decent pay. Good to have for starting job.

    Cons

    Managers can be dbags. Need to learn to work with employees.

    Advice to Management

    Work with employees


  2. "Okay for some"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL
    Doesn't Recommend

    I worked at OneTouch Direct part-time (More than 3 years)

    Pros

    It was a better situation than telemarketing.

    Cons

    They would change requirements for the calls, the programs, the shift times, whatever, at their own whim. We had no assigned cubicles, it was catch as catch can with seating; supervisors would be changed, and there was not really enough time or respect for the human being. The computers were old and would break down occasionally and take a long time to get back up and running. At first we did sales and there were commissions. When management saw how much some people were able to make, commissions disappeared. But to be fair, it was not a bad working environment, and what I commented on took place four years ago. I don't know how they may have changed to a more employee- compassionate environment.

  3. "Low pay rate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OneTouch Direct full-time

    Pros

    Good work environment in this company

    Cons

    Low pay rate and not many benefits


  4. "Money is good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at OneTouch Direct full-time

    Pros

    The money you can make is nice.

    Cons

    The management is not that great.


  5. "my experience was not what I hoped for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OneTouch Direct full-time

    Pros

    was my highest paying job that I received

    Cons

    unorganized and I was warned by several people not to go but I figured it couldn't have been that bad. They throw the company dictionary at you and expect you to succeed.

    Advice to Management

    find better strategies and higher-ups. fast!


  6. "Customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OneTouch Direct full-time

    Pros

    A check every two weeks and unlimited overtime

    Cons

    Unorganized, constant change in management


  7. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at OneTouch Direct full-time

    Pros

    Quiet work inviroment and a lot of overtime

    Cons

    No chance to grouth bigger than just a senior rep

  8. "Unprofessional"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OneTouch Direct full-time

    Pros

    They pay is decent, and some of the employees are nice

    Cons

    Very unprofessional environment. you can tell they are trying to reach a certain amount of representatives and they basically were hiring who ever walked through the door.

    Advice to Management

    Be more strict in the hiring process and discipline the employees who act unprofessionally


  9. Helpful (1)

    "Great pay, no management backing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TELESALES Representative in Tampa, FL
    Former Employee - TELESALES Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OneTouch Direct full-time (More than a year)

    Pros

    Pay is great
    Hours are great

    Cons

    PTO never gets approved, Never have same supervisor for more than 2 weeks, training is long and useless, Management threatened to fire agents when Cat 5 hurricane was coming and we were ordered to evacuate.

    Advice to Management

    Focus more on agent growth and development instead of making company fast money, focusing more on the agents will in turn generate more revenue and a better trained workforce.


  10. Helpful (1)

    "Worst company i ever worked for, harassment is rampant."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Tampa, FL
    Former Employee - Operations Manager in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OneTouch Direct full-time (More than a year)

    Pros

    Good food truck outside.....A/C works

    Cons

    Racism and sexism is out of control... google onetouch lawsuits and you will see, i was in leadership and i resigned due to an atmosphere that is very ghetto , most of leadership are drunk or drinking on the job other than the drug use, they short agents paychecks and treat them like subhumans, constant harassment of every kind, bullying non stop all day, HR covers for leadership all the time, they have lost a tremendous amount of lawsuits, and are currently in litigation for countless others, dont take my word ..google it.... most of leadership are ex cons and it shows google Hillsborough sheriff and you will see so many mug shots, just save your career and time and work somewhere else....

    Advice to Management

    Close this crappy company, its unfixable at this point, cut your losses and file for bankruptcy.....


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