Open Solutions Reviews | Glassdoor

Open Solutions Reviews

Updated February 11, 2017
98 reviews

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2.3
Star Star Star Star Star
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Open Solutions President and CEO Jeffery W. Yabuki
Jeffery W. Yabuki
4 Ratings

98 Employee Reviews

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Pros
  • work from home culture nurtured recently which is an add on (in 6 reviews)

  • Lately organization working hard to provide work life balance to its employees (in 6 reviews)

Cons
  • No direction from senior management (in 5 reviews)

  • Lots of good employees were let go (in 4 reviews)

More Pros and Cons

  1. "Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Open Solutions full-time

    Pros

    Good people. Many talented developers.

    Cons

    To little direction and decision making.

    Advice to Management

    Recognize the talent more and stay on top of things.


  2. "Sr. Manager, Client Care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager, Client Care in Glastonbury, CT
    Former Employee - Senior Manager, Client Care in Glastonbury, CT
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Open Solutions full-time (More than 3 years)

    Pros

    Nice campus, fair comp, flexibility of hours when needed, benefits were pretty good

    Cons

    Upper management unapproachable, underlying tension, tough culture, arrogance, organization divide and mistrust

    Advice to Management

    Talk to employees and act on their feedback. Trust.


  3. "Self Serving Management Style"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Glastonbury, CT
    Former Employee - Marketing in Glastonbury, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Open Solutions full-time (More than 3 years)

    Pros

    Although it had been an exciting, vibrant and growing company in it's youth, the effect of bringing in a new, young CEO with extremely poor mangement skills (though he did contribute business skills), transformed the company into a place with very miserable morale. Even with many smart, wonderful, hardworking and dedicated employees, the company was ruined by a terrible CEO and his cronies.

    Cons

    Office culture was often one of fear...CEO could be brutal and people avoided him like the plague. He was surrounded by his posey of "yes" men in a very male-dominated organization. Basically, employees were pawns in a company geared towards filling the pockets of management.

    Advice to Management

    The CEO leaving was the best thing to bring any hope of the company surviving into a place pleasant to work.


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  5. "Poor Management Good Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good core product with potential to gain market share.

    Cons

    Underachieving, management at most levels. Focused on CYA and the buddy system.

    Advice to Management

    Thank goodness you are gone and now getting your next company kicked off of NASDAQ...You know who you are.


  6. "Highly challenging workload, but very smart people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director Human Resources in Glastonbury, CT
    Former Employee - Senior Director Human Resources in Glastonbury, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Open Solutions full-time (More than 5 years)

    Pros

    Continuous improvement in process and efficiency demanded that you become continuous change manager. This environment produced significant upheaval but measureable results.

    Cons

    Not for everyone. Not always seen as a great work environment.

    Advice to Management

    Communication. Communication. Communication.


  7. "Fiserv has provided new life which will allow OSI to pursue it's full potential."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Open Solutions full-time

    Pros

    Challenging, remote employee, flexible, great customer base

    Cons

    There are a lot of information gaps due to company restructuring which was a result of the banking bust.

    Advice to Management

    More American development resources goes a long ways towards ensuring product confidence


  8. "Very pleasant placed to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Disapproves of CEO

    I worked at Open Solutions full-time (More than a year)

    Pros

    Smart people are their greatest asset. Get it done attitude with strong experienced management team. Salaries are reasonable. Benefits are OK. Lower level management is good.

    Cons

    Upper management is in chaos mode. Many successive rounds of layoffs. Salaries are stationary. Many customers unhappy with support.


  9. "I worked at Open Solutions for more than 9 years. STAY AWAY!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Analyst
    Former Employee - Senior Systems Analyst
    Doesn't Recommend
    Disapproves of CEO

    I worked at Open Solutions full-time (More than 8 years)

    Pros

    Work at home. There were some really talented employees. Most have left.

    Cons

    Horrible management. Long hours--nights and weekends--the norm. Awful working conditions. No support. Supervisor will throw you under the bus rather than back you up. This is not just MY supervisor, but MOST throughout the company.

    Advice to Management

    Clean house. CEO is the worst. Leads by instilling fear. Get rid of them all and start from scratch.


  10. "Self Serving Management Style - Boys Club"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Glastonbury, CT
    Former Employee - Marketing in Glastonbury, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Open Solutions full-time (More than 5 years)

    Pros

    Very nice physical work environment and many good, smart & dedicated people working there.

    Cons

    At one point it was a great young company with lots of enthusiasm and growth, but unfortunately upper management's culture of demanding more, appreciating less permeated the overall atmosphere of the work environment. It became on old/young boy's club focused on self-serving goals. It was very sad because I was one of many devoted, dedicated hard working employees who eventually burned out on the stress, lack of acknowledgement and appreciation of the tangible success that was demonstrated. Employees feared upper management who were known to show great disrespect to employees...no one wants to work in these conditions! I quit and moved on!

    Advice to Management

    Get some training on how to create a positive work environment!!! Appreciate & acknowledge the efforts of employees & learn how to manage through inspiration rather than demands. A self-serving CEO who surrounded himself by equally selfish managers and "yes-men" transformed a once promising company to one destined for doom...learn from history!


  11. Helpful (1)

    "Was great at first. Sucked after the 1st year."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Whipping Boy in Glastonbury, CT
    Former Employee - Whipping Boy in Glastonbury, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Open Solutions full-time (More than 5 years)

    Pros

    The people you work with are awesome. Made lot of friends and learned a few thing. DNA is a good product if it didnt have so many defects

    Cons

    They dont treat you good and expect you to jump when they say jump. My direct supervisor was the worst manager I have ever worked for (prior to leaving). Never around when needed or answered his phone. Left me hanging at a client site over the summer because he was no where to be found. Other Sr managers if they dont like you they will make your life hell, I was sick one time at a client site and was not allowed to leave cause a SR level VP would look bad.

    Advice to Management

    Get rid of the layers of managers that shouldnt be in a managment role. They have ruined the company.



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