Openet Reviews | Glassdoor

Openet Reviews

Updated May 28, 2017
83 reviews

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Full-time Part-time

3.7
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Openet CEO Niall Norton
Niall Norton
46 Ratings

83 Employee Reviews

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Pros
  • A company on the rise, work life balance is excellent, career progression very much a factor for every employee (in 7 reviews)

  • flexi working hour: work from home once in a while, should be 9 to 530 but it's ok to 10 to 5 or even 11 to 4 (in 6 reviews)

Cons
  • Non-City Centre Location, out in Dublin 12 (in 3 reviews)

  • The Management team too static, company has outgrown some (in 3 reviews)

More Pros and Cons

  1. "Good company, great employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Solution Consultant in Atlanta, GA
    Former Employee - Solution Consultant in Atlanta, GA
    Recommends
    Positive Outlook

    Pros

    Flexible work environment, little hierarchy, good people to work with, middle and upper management that know their area and focus on results (but balanced with employee needs).

    Cons

    I've heard office politics is an issue, but it wasn't a factor as far as I saw.


  2. Helpful (9)

    "Telecom vendor company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Innovative, working on cutting edge technology
    Small to Medium size company
    Some very nice individuals you get to work with
    Work from Home by default

    Cons

    Bad middle management
    Dirty politics
    No culture of sharing info
    Lacking vision
    All decisions made in Dublin
    You can be on a very bad spot, left on your own
    Lacking integrity

    Advice to Management

    Cut the politics, focus on technology and core skills


  3. Helpful (2)

    "Good Company to work if they make few changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operational Support Engineer in Stone Ridge, VA
    Current Employee - Operational Support Engineer in Stone Ridge, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Openet full-time (More than 5 years)

    Pros

    Flexibility to work from home, intelligent people, good customer based solution and can give a very tough competition to competitors.

    Cons

    Hiring too many contractors unnecessary, should train internal resources to do the job.
    Increment not at its best have to prove to capabilities.

    Advice to Management

    Need to check at the root level to see how is team performing and reason of loosing some big opportunity


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  5. Helpful (5)

    "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Neutral Outlook
    Approves of CEO

    I have been working at Openet full-time (More than 5 years)

    Pros

    Great engineers. Can be challenging, exciting work. Many different technologies that continually evolve. Good benefits.

    Cons

    Poor career paths and upward mobility. More often than not people are hired in above rather than being promoted internally.
    Many of the great engineers have moved on due to stagnant remuneration and career advancement.
    HQ gets more attention than other locations. Career advancement more likely there than other locations.
    Top heavy company. It used to be primarily an engineering company. Many years ago it grew significantly and ended up having far too many management positions and resources for the number of engineers.
    Information sharing is a big challenge. Still very silo'd knowledge.

    Advice to Management

    Focus on reigniting employee passion and finding more motivating remuneration incentives.


  6. "Positive experience so far"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Engineer in Atlanta, GA
    Current Employee - Lead Engineer in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Openet full-time (More than 5 years)

    Pros

    The company is definitely growing. Opportunites are definitely available for Software developers and testers.

    Cons

    There may be an inner circle. I'm sure every company has one.


  7. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Catonsville, MD
    Current Employee - Anonymous Employee in Catonsville, MD
    Recommends
    Positive Outlook

    I have been working at Openet full-time (More than 5 years)

    Pros

    * you can make a mistake and not be fired for it - you can learn from it and improve
    * they have some top notch engineers and brains who are mostly allowed to grown and improve the products
    * i have helpful and supportive management

    Cons

    * Lost some of the can-do attitude from 5 years ago
    * The groups are separate and competitive to the point of almost being detrimental to the clients
    * appreciate more funding in areas such as hardware labs

    Advice to Management

    Better commission structure and training would go a long way.
    instead of encouraging competition, encourage all groups to be cooperative to help the end goal - the client


  8. Helpful (5)

    "Politics galore, scramble strategy, no leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partners in Reston, VA
    Former Employee - Partners in Reston, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Openet full-time (More than 3 years)

    Pros

    Years ago Charging/Policy were a white hot space and Openet had the leading product. When it was smaller, everyone was a team going for the growth and it was cooperative and innovative and interesting.

    Cons

    Politics abound. Some very hard working people go unrecognized. And some very undeserving people continue to keep their jobs at the expense of others. There's not a real strategy other than sales, so everything is a scramble and last minute deadline. And the market has moved on with acquisitions by BroadHop, Bridgewater, and Volubill. I don't know if they have an exit left. Despite their statements that they love partners, professional services undermines the partners by taking their hours. There is no strategic relationships to leverage - bridges have been burned too many times. Also there's no equity for anyone...that was years ago. It's just a job.

    Advice to Management

    Put some new ideas and new people on the team. Embrace your partners who work so hard for you.


  9. Helpful (3)

    "Management lacks any sense of direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Manager in Reston, VA
    Former Employee - Technical Manager in Reston, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Openet full-time (More than 5 years)

    Pros

    For junior team members, you will have plenty of work and opportunity to advance.

    Cons

    Management changes directions with every new revelation or management book they read. Management is not held accountable for their failures, they just get shifted around the company so that they can continue their mistakes. Sales department are desperate to make their numbers, so projects are not sold with enough profit margin to allow the Services teams to deploy the projects correctly, thus projects are often understaffed or have too many junior members who are out of their depth on a project. Engineering department exist in a vacuum from the customers and also from the Services teams, so they often deploy features that are not needed or deploy good features late or untested. Deadlines are often very short, requiring Services teams to work overtime. Employee bonuses have not been paid in past 3 years.

    Advice to Management

    Hold management responsible to meet their goals and if they do not, take action to show the company that they are being held responsible. Withholding bonuses from the workers is not holding management responsible, it only helps management keep the shareholders happy.


  10. Helpful (2)

    "Lack of collaboration, communication and innovation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Openet full-time

    Pros

    They have a great product portfolio for policy, charging and rating for the wireless industry. The software is powerful and can perform high number of transactions per second, the ability to scale processing vertically and horizontally is big advantage over its competitors.

    Cons

    I find many groups within Openet to be territorial and only protecting their turf. Although the company has been going through some process alignment and resource allocation, I find it very difficult to work within the various groups - such as product, engineering and services - and to even share ideas and knowledge across the company.
    When you are trying to estimate a proposal for a client for example, the internal politics and bureaucracy is a nightmare.
    There is too much politics in this company and I find the culture to be very arrogant and not accommodating to new employees.

    Advice to Management

    You need to change the culture and politics in the company. There are too many employees who are only looking out for themselves or their own groups. There has to be a more collaborative and innovative environment. Too many times management does not want to listen on ideas on process improvement, or allow people the ability to make decisions without having too many hands involved.
     I think management should also cut down on unnecessary costs. It spends too much on unneeded travel for example.
    The company should focus on its core products and not overstretch itself into other ventures, such as healthcare, where it doesn't have a strong knowledge and experience.


  11. "Overall, a good place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA
    Recommends
    Approves of CEO

    Pros

    Openet is a very relaxed workplace. There are a lot of references that help you learn all that is thrown at you to know

    Cons

    Although there are a lot of references to aid you, there is so much thrown at you in such a short amount of time, it can be overwhelming. Additionally, the company seems to be growing faster than it can control.

    Advice to Management

    The first thing that should change is the pace of training. There are many nuances that can hinder a new employees progress. Also, contain growth.


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