Openreach Reviews | Glassdoor

Openreach Reviews

Updated July 23, 2017
53 reviews

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3.3
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Clive Selley
5 Ratings

53 Employee Reviews

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Pros
  • Very focussed company that is now starting to focus on the customer, there are lots of opportunities to advance on the company (in 3 reviews)

  • There is potential for good work life balance if you want to only work 9 (in 3 reviews)

Cons
  • Senior management don't care about field engineers and are not willing to change for better ideas (in 4 reviews)

  • Absolutely no career progression at least in my area unless of course you are hopeless or incapable at doing your job (in 3 reviews)

More Pros and Cons

  1. "Humiliating experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Field Engineer in Preston, North West England, England (UK)
    Former Employee - Field Engineer in Preston, North West England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Openreach full-time (More than 10 years)

    Pros

    Pension and shares benefits.paid leave

    Cons

    Aggresive bullying and out of touch management set up.

    Advice to Management

    Have a go at treating your workforce with even the slightest bit of respect.
    The way I was treated during a lot of my time with the company was appalling.
    The 'Performance management'system you introduced with the full blessing of the pathetic Cwu union,was the green light to dismiss a raft of experienced and valuable engineers - as in my case.
    The tier 1 and 2 managers I had to deal with where arrogant, out of touch odious bullies.I failed a spurious performance target and failed it by a margin,so I had my contract with openreach terminated.
    Yes after 3 and half decades with the company.
    My advice to you is to get real and treat your work force with respect and dignity, not make them I'll with unbearable stress and pressure!! Not much to ask for surely.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Engineer in Hartlepool, England (UK)
    Current Employee - Field Engineer in Hartlepool, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Openreach full-time (More than 3 years)

    Pros

    Flexible hours, Pension, Broadband Perks,BT Shares, Employee cheap discounts such as life assurance, critical illness, good camaraderie, skill progression

    Cons

    Some managers should not be in their positions. This is a great job to be in, just wish a minority of managers would put the effort in.

    Advice to Management

    There are a few Regional Team managers (most are great) who would rather watch vehicle trackers from their office and not come out to see their Team and man manage. Ex Army so I believe respect is earned a good manager is a good Team. The very Senior management are great and communicate well their views and are passionate about what they do and run the Company well.

  3. "Very professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Engineer in Merthyr Tydfil, Wales (UK)
    Current Employee - Customer Service Engineer in Merthyr Tydfil, Wales (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Openreach full-time (Less than a year)

    Pros

    Lots of employee bonuses such as works van, free BT sport and best internet in your area as well as free BT TV

    Cons

    So far I have not come across any cons working for this company, job is a job for life so make sure to get stuck in


  4. "Ok company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Really friendly staff. Commission bonus is realistic

    Cons

    my training was very different to being on the floor. Manager was unrealistic and money grabbing

    Advice to Management

    Communicate more with floor managers and training staff. To be told one thing by one person then something completely different on floor is confusing and pointless of training in the first place


  5. "Service Delivery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible environment, diversity, well looked after, great culture

    Cons

    Pay is not great, no bonus and luck of progress

    Advice to Management

    Too many changes to management


  6. "Challenging environment but feels secure."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Openreach full-time (More than 5 years)

    Pros

    Job security
    Opportunities for development
    Good benefits
    Generous pension scheme
    The engineers are the driving force of the business and can sometimes really surprise you with their passion and drive.

    Cons

    Multiple departments don't integrate as well as they could/should.
    Do not hold contractors to account when delivering poor service to the business.
    Work life balance can be poor in some areas of the business.
    Processes can get in the way of service delivery (this is getting better however)

    Advice to Management

    Continue removing the sometimes archaic processes that prevent service delivery.
    Streamline departments so that their targets are in line with other stakeholders in the business.


  7. "Good Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great salary and training is top quality

    Cons

    pressure with job times and productivity

  8. "stable good pay perks independent working"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecommunications Field Engineer in London, England (UK)
    Former Employee - Telecommunications Field Engineer in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Openreach full-time (More than 5 years)

    Pros

    independent be out and about good pay perks like free broadband vision pension good automated leave booking vehicle fuel tools training free accomodation at training

    Cons

    weather outdoors climbing ladders poles customer interactions at times old network problems not being updates. excrement falls down the chain.


  9. Helpful (4)

    "Telecommunications Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Birmingham, England (UK)
    Current Employee - Engineer in Birmingham, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Openreach full-time (More than 3 years)

    Pros

    The job is secure and has a good salary with decent holiday and benefits. Colleagues are friendly and will help. Good fleet of vehicles.

    Cons

    Awfully trained management and leadership with no clear direction. I find that there is too much emphasis on the stats which has created a culture of fear both in the management and the engineer. Depending on the manager there can be micromanagement causing fear. Very disjointed communication and lack of training available. Not clear where a lot of the budget is spent and excuses are made. Job satisfaction depends on your manager and how your treated.

    Advice to Management

    Invest in people. Stop the blame culture and take ownership for under investment in the certain areas of the network. Try and promote experienced engineers into jobs which can pass their skills to inexperienced engineers and promote a more teamwork orientated atmosphere.


  10. Helpful (1)

    "Good company, lacking training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graduate in London, England (UK)
    Current Employee - Graduate in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Openreach full-time (Less than a year)

    Pros

    Good salary and benefits
    Great exposure to senior management

    Cons

    After a few weeks training thrown into the deep end with no real follow-up training for new projects

    Advice to Management

    Provide longer training for the grads when it comes to data analysis and programming.


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