Optical Express Reviews | Glassdoor

Optical Express Reviews

Updated September 16, 2018
150 reviews

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3.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Optical Express Chairman & CEO David Moulsdale
David Moulsdale
108 Ratings

150 Employee Reviews

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Pros
  • "Great people and forward looking company" (in 10 reviews)

  • "Great training programs and fantastic opportunities for career progression" (in 7 reviews)

Cons
  • "Bonus structure could be better for people outwith senior management or shop front" (in 14 reviews)

  • "There are no appraisals or pay rises at all no matter how long you have been there" (in 11 reviews)

More Pros and Cons

  1. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Optical Express full-time

    Pros

    pay was ok people were nice

    Cons

    long hours...pay could be better

    Advice to Management

    treat people better


  2. Helpful (1)

    "current empolyee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Optical Express full-time

    Pros

    nice coworkers
    ok pay
    free eye tests

    Cons

    understaffed, so hard to get holidays
    insane amount of pressure
    unrealistic targets/expectations in regards to business
    double standards between management, optometrists and floor staff
    not payed for overtime
    dont care about customers, only profit
    breaks not a legal standards

    Advice to Management

    treat your staff better, and don't place unrealistic expectations on them, then penalise them when they don't deliver. train your managers to better interact with staff and lead by example. this is why so many people leave.

  3. "Great place to work in Exeter Plymouth and Taunton."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pre Registration Optometrist in Exeter, England (UK)
    Current Employee - Pre Registration Optometrist in Exeter, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Optical Express full-time (Less than a year)

    Pros

    Great place to work, fun, dynamic, professional and enjoyable. Best job I have ever had! I was put off by negative reviews which I have found to be rubbish. Great salary and bonus

    Cons

    No cons, are I work with a great team in the southwest, wish I would have joined sooner.
    Cannot find any cons that apply

    Advice to Management

    You are the only optical business that offers a solution to everyone. Let the public know this!


  4. "Induction"

    StarStarStarStarStar
    Current Employee - Regional Manager in Manchester, England (UK)
    Current Employee - Regional Manager in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Optical Express full-time (Less than a year)

    Pros

    Fantastic 1st week of a total of 7 weeks induction to Optical Express.
    Structured and professional induction.
    Great people and forward looking company.

    Cons

    Looking forward to the rest of my induction and career with the business.


  5. "Exciting Journey so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Manager in Liverpool, England (UK)
    Current Employee - Regional Manager in Liverpool, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Optical Express full-time (More than a year)

    Pros

    I started in Optical Express over 2 years ago and what a journey it has been I started as a store manager in the Liverpool store and now a regional manager its been a challenging & exciting process but I have been supported all the way and work with an amazing really looking forward to new times ahead and my future with Optical Express

    Cons

    None that I can think of at the moment

    Advice to Management

    keep on the positive journey the vision for the future looks great


  6. "Fantastic employer for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Centre Agent/Optical Advisor in Glasgow, Scotland (UK)
    Former Employee - Call Centre Agent/Optical Advisor in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Optical Express part-time (More than 3 years)

    Pros

    Extremely flexible with working hours.
    Multitude of options available with regards to career path.
    Informative and interesting training.
    Work alongside great people, feels like a very tight knit community.
    Very transparent with targets and goals, with a lot of support when you are not reaching those goals.
    Lots of options for employees in the process of relocating to another part of the country.

    Cons

    Computer systems can be slow occasionally.

    Advice to Management

    It just keeps getting better! Please keep it up!


  7. "Love it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Glasgow, Scotland (UK)
    Current Employee - Manager in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Optical Express full-time (More than 10 years)

    Pros

    Lots of really positive changes over the last year, I have worked for the company for over 10 years and I am really excited by the changes going on, there is a clear focus on improving the company in both the laser and retail side. Lots of training available and focus on staff development in all levels with clear progression.

    Cons

    Can’t think of any as lots of really big changes.

    Advice to Management

    Keep doing what you are doing and don’t listen to all the negative people who are stuck in a rut. It’s a great company and I would recommend them to anyone to work for.

  8. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Optical Express full-time (More than 8 years)

    Pros

    Lots of changes recently that was needed.
    Training, progression, clear targets and goals.

    Cons

    Staff benefits - no option to buy/sell holidays.


  9. "Recruitment Process/Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Optical Express full-time (Less than a year)

    Pros

    Very quick process with clear expectations. Friendly/positive individuals carrying out the interviews who made you feel at ease at each stage.
    Met with the team socially prior to starting which is a huge bonus for new starters.

    Cons

    No clear progression opportunities, however, with hard work comes opportunity eventually!
    Although the bonus structure was being negotiated, maybe communicate this clearer during on boarding.

    Advice to Management

    Continue conducting interviews in this way.


  10. "Being part of the company which is giving glasses free vision to our patients is extremely rewarding."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Changing people’s lives for better

    Cons

    Work life balance can be improved

    Advice to Management

    2 way communication


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