Optical Express Reviews | Glassdoor

Optical Express Reviews

Updated October 2, 2017
91 reviews

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2.4
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Optical Express Chairman & CEO David Moulsdale
David Moulsdale
60 Ratings

91 Employee Reviews

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Pros
  • I work with a great team of people (in 5 reviews)

  • Some great people work for OE at all levels (in 4 reviews)

Cons
  • Senior management doesn't support at all (in 10 reviews)

  • No pay rises (unless you're in a senior management position, of course) (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Recruitment agencies would rather lose commission than place someone here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Glasgow, Scotland (UK)
    Former Employee - Management in Glasgow, Scotland (UK)
    Doesn't Recommend
    Disapproves of CEO

    I worked at Optical Express full-time (More than 5 years)

    Pros

    People. But that is an attribute of any job I've been in and is no way derived from this atrocious company.

    Cons

    Minute micro management from an unethical CEO down. Managed by threats and bullying. A punitive environment. Consequences of not towing the line are typically an on-the-spot sacking, even if it's Christmas Eve. Optical Express breeds motivation by fear. And the billy-no-mates CEO thrives on it. Bosses can’t be questioned, leaders can’t be challenged and employees must submit to whatever they’re told.

    Zero development opportunities... unless you are a nodding sheep.

    Bare legal employee entitlement as suggested by the government. Minimum wage, 9-5.30 with half hour lunch and minimal holiday entitlement. You will be disciplined if you are even a minute late or clock out for too many toilet breaks. Even if you regularly work additional hours.

    Zero supplier relationships. Invoices not paid. No thought to customer care.

    Advice to Management

    Stop thinking you know how to manage and let the people you employ do their job.


  2. Helpful (1)

    "awfull"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optician Assistant in London, England (UK)
    Former Employee - Optician Assistant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Optical Express full-time (More than a year)

    Pros

    good salary and benefits, good overtime possibilities and flexible colleagues are nice but they come and go, so every few months new colleague

    Cons

    management doesn't manage, a lot of changes in the staff, they are hired and disappear after awhile, only when a cx complains action is taken and then severe

    Advice to Management

    management start managing, then staff will feel more at ease and then they will stay listen to your staff and modernise your branch interiors

  3. "It's a good part-time job for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Glasgow, Scotland (UK)
    Current Employee - Customer Service Advisor in Glasgow, Scotland (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Optical Express part-time (More than 3 years)

    Pros

    Flexible hours and Overtime available.

    Cons

    A lot of workload and unfair bonuses. Management not very qualified. Discrimination and unfairness


  4. Helpful (4)

    "Awful unprofessional company avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispensing Optician in Edinburgh, Scotland (UK)
    Former Employee - Dispensing Optician in Edinburgh, Scotland (UK)
    Neutral Outlook
    Disapproves of CEO

    I worked at Optical Express full-time (Less than a year)

    Pros

    None whatsoever this is a toxic organisation with no redeeming features at all. Would give zero stars if I could

    Cons

    Managed by people with little or no understanding of the optical world. No respect shown to any employee. Management by intimidation and bullying tactics.

    Advice to Management

    Pay your supplier bills then you won't have to make up lies to customers to explain why their contact lenses or spectacles have not arrived.
    Employ management who have optical experience.
    Weed out all psychopaths and incompetent in SMT.
    Treat employee with respect, provide a training program.
      None of this will ever happen with the current CEO and team
    My advice is ,don't work for this company


  5. Helpful (4)

    "Terrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optical Advisor in Glasgow, Scotland (UK)
    Current Employee - Optical Advisor in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Optical Express full-time (More than a year)

    Pros

    not much to be fare

    Cons

    low pay, work load is alot, no overtime if you are a OA and expected to do overtime and not get paid,

    Advice to Management

    stop giving non experienced staff more salary than staff that have been with your company for more than 10 years (when i say non experience I mean people working in Lidl)


  6. Helpful (4)

    "Optical Express - Manchester, Marketing Division"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PR Manager in Manchester, England (UK)
    Former Employee - PR Manager in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Optical Express full-time (Less than a year)

    Pros

    Worked with some very talented staff and was proud to be part of and to have worked on the new brand re-launch and associated activity.

    Good level of investment and budgets for projects and activity.

    Direct line manager was a pleasure to work for.

    Cons

    Some level of difficulty re engaging others within the business to help on projects and activity. Found certain members of the business outdated in their approach but overall, majority of staff were great to work with.

    Advice to Management

    Enthuse and inspire employees with good and honest feedback - you'll reap the rewards!

    Also to review the amount of holidays the company provides - not in line with most businesses and can be a big put off to anyone new joining the business.


  7. Helpful (4)

    "Unpleasant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Glasgow, Scotland (UK)
    Former Employee - Manager in Glasgow, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Optical Express full-time (Less than a year)

    Pros

    Good people working on the shop floor.
    Central location of stores.

    Cons

    School bully culture
    Poor middle management structure
    Low Pay, for non-professional staff

  8. Helpful (8)

    "Words can not describe how terrible it is to work here. Avoid like the plague."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Glasgow, Scotland (UK)
    Former Employee - Marketing in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Optical Express full-time (More than a year)

    Pros

    None whatsoever. If I could give zero stars I would. The other exploited, long-suffering souls that you work alongside and can share a joke with are the only relatively good thing about this terrible company.

    Cons

    - Terrible pay, long hours (40 hours a week +, with unpaid overtime)
    - Bank holiday working as standard and two days off for Christmas and New Year
    - Bare minimum of breaks and holiday allowance
    - Appalling, bullying management (if you think you already know what micromanagement is like, think again)
    - Racism, sexism, prejudice, nepotism and homophobia rife at all levels of company
    - Disgusting attitude towards staff: you're seen as easily replaceable
    - Little in the way of staff benefits
    - Poor financial outlook for company (losing money)
    - Ridiculously high staff turnover because of terrible working environment
    - Managers who don't know how to manage (especially in the marketing department)
    - Terrible company reputation amongst suppliers and customers
    - Extremely questionable business tactics
    - Blasé attitude to ASA marketing standards and guidelines for cosmetic surgery
    - No pay rises (unless you're in a senior management position, of course)
    - A greedy, bullying CEO who uses fear and threats to get his own way

    Don't believe any of the positive reviews you read about this place. It really is the worst company I have ever had the misfortune to work for.

    Advice to Management

    Resign. You don't deserve to be in positions of power. Without an entire clear out of the corrupt senior management and a change of CEO, this business will continue to fail. Treat your ordinary staff like actual human beings who are a part of your business, rather than as robots for you to exploit and treat like tools.


  9. Helpful (4)

    "Optical Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Opticall Advisor in London, England (UK)
    Former Employee - Opticall Advisor in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Optical Express full-time (More than a year)

    Pros

    It's a job to start with

    Cons

    no benefits, low salaries and never aspect a pay rise

    Advice to Management

    Value your employees in the clinics because they are the ones bringing the money!


  10. Helpful (7)

    "Keep Your Self Respect and walk on by"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Former Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    its a job
    If you need eye care or surgery you know the staff and procedures
    Building is nice and kept clean

    Cons

    * Minimum wage
    * Team Managers who bully not coach
    * Not allowed to have air con switched on
    * No blinds on windows
    * No development Opportunities
    * Can be sacked at any time if your face doesn't fit.
    * Bonus is what makes up your min wage salary and they take some off you if you dare to be sick
    * Staff are not empowered to do their jobs
    * Processes are poor and stores don't answer their phones.

    Advice to Management

    Get your team leaders on management courses to teach them how to lead by example and not bully staff
    Improve internal communications and be honest when things don't quite work out as planned - staff would appreciate this rather than being promised change which never happens and nothing is ever heard again about it.
    Offer development opportunites, only time a manager speaks to you is to pull you up (well that's how it feels)
    Try and retain your good guys, if you pay peanuts you will get monkeys. No one is going to sit for minimum wage when they can walk into a bank call centre and earn 5K a year more once they realise the true sorry state of the Optical Express call centre.
    PS loads of your staff are taking the proverbial, but your managers don't know what to check or look for and you would be surprised who puts on a shiny happy face and deep down doesn't give a hoot.


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