Does Optical Express pay their employees well?

According to anonymously submitted Glassdoor reviews, Optical Express employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Optical Express. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Optical Express?

45% of Optical Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optical Express 2.8 out of 5 for work life balance, 2.8 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Optical Express?

Patient Advisor (79) , Manager (44) , Optometrist (24) , Optical Advisor (22) , Clinic Manager (16) , Store Manager (16) , Optical Assistant (15) , Assistant Manager (11) , Customer Service Representative (9) , Customer Care Advisor (8) , Receptionist (8) , General Manager (7) , Call Center Agent (6) , Customer Advisor (6) , Outbound Agent (6)

What are the pros of working at Optical Express according to real employee reviews?

"Great team and plenty of support!" ((in 43 reviews)); "The people I worked with were great" ((in 28 reviews)); "Staff were friendly and knowledgeable" ((in 27 reviews)); "• Excellent training provided in ophthalmic testing and customer care—I’ve learned a lot over the years." ((in 17 reviews)); "Good Salary and Bonus structure." ((in 17 reviews))

What are the cons of working at Optical Express according to real employee reviews?

"Bullying is rife and common place in the workplace." ((in 24 reviews)); "Constant change in staff and managers" ((in 19 reviews)); "Senior management poor" ((in 17 reviews)); "Low Pay, for non" ((in 16 reviews)); "Toxic culture especially if your female .management" ((in 12 reviews))

What are the top reviewed Optical Express locations?

New York , Cost , Los Angeles , Ocala

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Optical Express

Optical Express reviews

3.1

45% would recommend to a friend

(627 total reviews)

David Moulsdale

49% approve of CEO

52% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Senior management

3.0

Career opportunities

2.8

Culture & values

2.8

Work/Life balance

2.8

Compensation and benefits

Optical Express has an employee rating of 3.1 out of 5 stars, based on 627 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optical Express employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

627 reviews

5.0

Jun 22, 2026

Jessica Lee - Divisional Sales Trainer

Patient advisor

Recommend

CEO approval

Business Outlook

Pros

I would like to thank Jessica Lee, Divisional Sales Trainer at Optical Express, for her outstanding support and guidance. When I joined the company, Jess played a huge role in helping me settle into my new position. Her training was clear, engaging, and incredibly helpful, giving me the confidence and knowledge I needed to succeed from the start. She is brilliant at what she does. She is knowledgeable, professional, approachable, and always willing to support others. Her passion for training and developing people is evident in everything she does, and she consistently creates a positive and motivating learning environment. To conclude, Jess is truly deserving of recognition for the excellent work she does. I am very grateful for all her help and support, and I have learned a great deal from her. Thank you, Jess,for making such a positive impact on my journey at Optical Express.

Cons

I enjoy every bit of working for Optical Express.

4.0

Jun 22, 2026

New starter

Optometrist

Recommend

CEO approval

Business Outlook

Pros

Staff are very welcoming and lovely Nice clinic set ups Great progression from high street - further progression discussed, lots of opportunities Interesting job- no day is the same Good in store teamwork

Cons

Training plans need to be more tailored around diaries and individuals

4.0

Jun 22, 2026

Supportive team and patient-focused work, but poor management systems

Patient advisor

Recommend

CEO approval

Business Outlook

Pros

For the clinics I work in, the pace is easy to deal with and I like that this job is very patient focused and you can keep it one to one unlike a store environment. The training is well done, Jessica is a fantastic trainer and extremely helpful and supportive. My manager and team are all very understanding and supportive as well. The service we offer is good and I believe in the surgeries we provide and the technology behind it. As someone who has been in optics before, this has added to my knowledge and feel a career is fully achievable in this company and I feel my previous work and knowledge is respected and acknowledged by the team.

Cons

So far, management higher up could be a lot better, there doesn't feel like a consistent flow or a very well set up set of teams to contact for specific issues. Delegating work and patients also ends up in a hassle quite often and there is a lot of poor communication between teams, I think the whole company just needs better systems and have things more streamlined as currently the current processes are confusing and cause more issues than needed. Also SES is so old and could need an update as its systems are also very confusing.

Viewing 1 - 3 of 627 Reviews

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Jobs at Optical Express