PCCW Reviews | Glassdoor

PCCW Reviews

Updated July 12, 2017
119 reviews

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2.7
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Richard T. K. Li
34 Ratings

119 Employee Reviews

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Pros
  • work life balance and nice colleagues (in 6 reviews)

  • Our supervisors always managed to create a fun working environment (in 7 reviews)

Cons
  • low pay, less technical training, some attachment is very demanding but some is very bored (in 5 reviews)

  • Can be depressing when your boss wants you to sell more product than providing customer service (in 4 reviews)

More Pros and Cons

  1. "Good call center to work in with some asterisks. - Dublin Ohio location."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Dublin, OH
    Former Employee - Team Lead in Dublin, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at PCCW full-time (More than a year)

    Pros

    Great people. Great atmosphere. The president and his wife are some of the kindest, most personable people you could ever meet.

    Cons

    Issues with senior management. Base pay is inadequate.

    Advice to Management

    Treat employees like people. Follow through with things. Pay people more.


  2. "Dissaponting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Dublin, OH
    Current Employee - Case Manager in Dublin, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PCCW full-time (Less than a year)

    Pros

    The job is fun

    Cons

    You will need to make sure they are paying you correctly. Payday is never the same. They advertise incentives and never follow up on them. The environment is trashy and all talk about drugs and inappropriate things are allowed. It is not a professional place whatsoever.

    Advice to Management

    You need to find a way not to run out every qualified employee that walks through those doors.

  3. "Starts great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Dublin, OH
    Current Employee - Case Manager in Dublin, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PCCW full-time (More than a year)

    Pros

    You get a set schedule
    Coworkers are friendly
    In a nicer part of town
    Nice computers with fast connection
    Lots of opportunities to move to a different position

    Cons

    Unorganized
    Low pay
    Feels as though you can be replaced at anytime.
    Leadership finds reasons for why you're not eligible to move up within the company.
    Leadership chooses favorites

    Advice to Management

    Get leadership organized, right now it's chaos. Most of the people I speak with hate their job and are actively searching for something else.


  4. "HORRIBLE MANAGEMENT & HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience in Dublin, OH
    Current Employee - Customer Experience in Dublin, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PCCW full-time (More than a year)

    Pros

    Absolutely nothing except for the customers. I felt bad for them.

    Cons

    There are so many things you will not like. This place is trashy.

    Advice to Management

    Stop hiring ghetto crack heads and get someone who knows what they are doing.


  5. "TSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TSR in Lincoln, NE
    Current Employee - TSR in Lincoln, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PCCW full-time (Less than a year)

    Pros

    Good environment, excellent supervisors and good incentives

    Cons

    A lot of pressure selling products


  6. "Not worth it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Dublin, OH
    Former Employee - Team Lead in Dublin, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at PCCW full-time (More than 3 years)

    Pros

    Great at making it seem like a great place to work

    Cons

    After training upper management no longer shows value to employees. Makes sure everyone knows they are expendable. Upper management, including HR is very belittling and condescending.

    Advice to Management

    Learn how to treat people


  7. "Do Not Work Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dublin, OH
    Former Employee - Customer Service Representative in Dublin, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at PCCW full-time (Less than a year)

    Pros

    pay, fun atmosphere, colorful walls

    Cons

    Prejudiced management - will actively try to humiliate you for nothing you did. They will tell you it's a "family atmosphere" but when it comes down to it, they discriminate toward white people. There's cussing in the client's guidelines, very unprofessional, OH AND THERE WAS MOLD on the roast beef I purchased from the cafeteria.

    Advice to Management

    Watch who you promote to trainers.

  8. "Shift Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in New Philadelphia, OH
    Former Employee - Shift Manager in New Philadelphia, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PCCW full-time (More than 10 years)

    Pros

    The people you get to work with.
    The fast paced environment

    Cons

    The politics
    The person that took control of the office I was located in ran it into the ground.
    No appreciation for work done well.
    Alot of non paying out of bonuses earned

    Advice to Management

    Make sure that you continue to look for internal employees that are dedicated and not only interested in further advancing themselves rather than the company.


  9. "Horrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Port Washington, OH
    Former Employee - Customer Service Representative in Port Washington, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PCCW full-time (More than a year)

    Pros

    They used to work around your schedule needs, quick to hire anyone

    Cons

    Poor management and lack or advancement opportunities


  10. Helpful (1)

    "Could be better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, OH
    Current Employee - Anonymous Employee in Dublin, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at PCCW full-time (More than a year)

    Pros

    The CEO cares and wants the best for everyone.

    Cons

    Lack of real management experience, favoritism and promotion of the wrong folks.

    Advice to Management

    Better communication and appropriate follow-up could only improve performance.


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