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Paper Source

Engaged Employer

Paper Source

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Paper Source Reviews

3.4

44% would recommend to a friend

(631 total reviews)

Winnie Park

44% approve of CEO

Ratings by category

3.6

Diversity & Inclusion

3.6

Work/Life Balance

3.4

Culture & Values

2.9

Senior Management

2.6

Career Opportunities

2.4

Compensation and Benefits

Ratings distribution

5 stars

23%

4 stars

27%

3 stars

27%

2 stars

12%

1 star

11%

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Found 631 of over 659 reviews

Updated Nov 23, 2023

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Great coworkers and the vibe & atmosphere of the store is awesome(in 41 reviews)
  • "Great people to work with and is flexible with scheduling(in 39 reviews)
  • "Great and flexible hours.(in 16 reviews)
  • "casual work environment, pretty store, creative place to work, good if you are looking for temporary part time work in college(in 13 reviews)
  • "The team here is great and you get to craft and get paid for it.(in 13 reviews)
Cons

Ratings by Demographics

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This rating reflects the overall rating of Paper Source and is not affected by filters.

    1. 5.0
      Nov 5, 2023
      Customer Service Associate
      Current Employee, more than 3 years
      Dedham, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone who works there is so kind! The Manager Brittney is phenomenal at her job and makes working at the Paper Source very enjoyable.

      Cons

      Sometimes there's a lot of down time which can get boring after a while

      1. 3.0
        Nov 13, 2023
        CSA - Customer Service Associate
        Current Employee, more than 1 year
        Recommend
        CEO Approval
        Business Outlook

        Pros

        I love my coworkers. It's genuinely a place where we feel like a family. I also love the discount that we get at PS and Barnes and Noble. This actually holds a lot of weight for me because we spend most of our time with our coworkers.

        Cons

        I genuinely feel completely unsupported and ignored when it comes to upper-level management. The have whatever managers we have working between multiple stores, so we have no one to reach out to. Emails go unanswered for days. No communication with us to let us know what's happening. No communication when we say something is wrong with the store. Left out to dry when it comes to safety concerns. Keeping us just under full time so we don't qualify for benefits.

        1
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        1. 3.0
          Nov 23, 2023
          Sales Lead
          Current Employee, more than 1 year
          Bloomington, MN
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Good quality paper goods, mostly happy working environment, 40% off books at Barnes and Noble (PS is a subsidiary of Barnes and Noble)

          Cons

          Petulant management that will make unnecessary and inappropriate comments, will discriminate against you and not schedule you enough hours in hopes that you just quit on your own accord

          1. 3.0
            Jul 17, 2023
            Brand Abassador
            Former Employee, less than 1 year
            Plano, TX
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Stores are generally quiet, clean, and comfortable. Small opportunities for creative projects for and at work. Dress code is flexible, reasonable, and comfortable.

            Cons

            Workplace culture is weak, could use work in encouraging teamwork and collaboration. Most employees are creatives and will naturally fall into solo creative work, and are averse to working together or receiving help on these small projects. No standard training or orientation. Problems that are more complicated than finding more inventory at a nearby store or fixing displays can take a long time to actually get solved. High turnover. Always in need of keyholders, but hesitant to teach those who are most willing and available.

            2
            1. 4.0
              Nov 20, 2023
              Shift Supervisor
              Former Employee
              Dallas, TX
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Being creative and working with wonderful people

              Cons

              Unpredictable scheduling and difficult time requesting days off

              1. 4.0
                Nov 7, 2023
                Customer Service Associate
                Former Employee, less than 1 year
                Princeton, NJ
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Nice Manager and reasonable schedules

                Cons

                Understaffed, unpleasant customers, small store

                1. 4.0
                  Oct 24, 2023
                  Key Holder
                  Former Employee
                  Midtown New York
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Great balance to working in a positive and creative environment and also learning the basics on how a business is ran in a brick and mortar setting.

                  Cons

                  The shifts but that's with any job you take on in the retail industry these days.

                  1. 5.0
                    Oct 25, 2023
                    Anonymous Employee
                    Current Employee
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Fun positive environment, great place to engage with others and think outside the box. New growth happening with Barnes and Noble and membership launch

                    Cons

                    Be flexible, and it is a small environment

                    1. 4.0
                      Oct 25, 2023
                      Sales Lead
                      Former Employee, less than 1 year
                      Rochester Hills, MI
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Fun environment Got a discount at Barnes and Noble

                      Cons

                      Not great pay, we made $11-12 an hour Judged based on sales each hour even if no one came into the store

                      1. 1.0
                        Oct 27, 2023
                        Anonymous Employee
                        Current Employee
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        You get to do some fun creative projects, and the employee discount is very nice.

                        Cons

                        The company is very disorganized, there have been issues with people being underpaid, the corporate office seems very out of touch with the day to day operations of the stores and doesn't support employees at all.

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                      Paper Source Reviews FAQs

                      Paper Source has an overall rating of 3.4 out of 5, based on over 659 reviews left anonymously by employees. 44% of employees would recommend working at Paper Source to a friend and 29% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Paper Source employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Paper Source. This rating has improved by 7% over the last 12 months.

                      44% of Paper Source employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Paper Source 3.6 out of 5 for work life balance, 3.4 for culture and values and 2.6 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Paper Source to be culture, career development, management and the cons to be benefits, compensation.

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                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      CSM

                      Hi any one works as solutions engineer I got this task to do and would like to know if it’s correct what I’ve done please. Thanks a lot

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                      Digital Strategy Consultant

                      Is it bad interview etiquette to ask about salary expectations WHEN the recruiter fails to bring that up in our screener? I did it so we could ensure alignment and the recruiter said she ‘usually waits to do that after the first call’ 🙄

                      1
                      2 Comments

                      EHS Analytics Manager

                      Has anyone ever requested another recruiter while starting the interview process? I had a bad experience with one at Republic. It was really bad to the point she wasn't remembering conversations and ghosted me about follow-ups. She reached out to me about a job I applied for a few months ago but I don't want to go through the same experience. Then again, maybe her lack of accountability is indicative of the work environment at that particular company and I shouldn't even bother.

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                      Glassdoor has 659 Paper Source reviews submitted anonymously by Paper Source employees. Read employee reviews and ratings on Glassdoor to decide if Paper Source is right for you.