Paper Source Reviews | Glassdoor

Paper Source Reviews

Updated October 5, 2018
272 reviews

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3.4
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Winnie Park
70 Ratings

272 Employee Reviews

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Pros
Cons
  • "Part-time CSA has very low pay (minimum wage)" (in 18 reviews)

  • "The Custom Print department needs a lot of work" (in 17 reviews)

More Pros and Cons

  1. "Sales Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Paper Source part-time

    Pros

    The staff was very Friendly

    Cons

    I loved working here and do not have any cons.


  2. "Keyholder-Seasonal"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    exciting environment, cool products, learned a lot

    Cons

    not a lot of room for growth, corporate is not flexible

  3. Helpful (1)

    "Very nice work environment, low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Annapolis, MD
    Current Employee - Customer Service Associate in Annapolis, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paper Source part-time (Less than a year)

    Pros

    Very nice place to work; chill, coworkers and customers are nice. Work is not too demanding. Positive atmosphere, pretty environment and products.

    Cons

    Part-time CSA has very low pay (minimum wage).


  4. "It’s great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Paper Source part-time

    Pros

    The employees are so welcoming
    A fun environment
    Hard to quit

    Cons

    Rude customers
    Not consistent with hours
    Holiday season gets pretty intense


  5. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Paper Source full-time

    Pros

    Lovely product, rewarding to work with customers on special projects, crafting outlet

    Cons

    Retail is tricky right now

    Paper Source Response

    Sep 20, 2018 – Paper Source

    Thank you so much for sharing your feedback. It is great to get employee feedback on what is working and how we can continue to improve our culture and processes as we grow as an organization.


  6. Helpful (4)

    "Yikes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Paper Source full-time

    Pros

    Most fellow employees feel and share your pain.

    Cons

    I wish I would have read some of the reviews before I applied. Everyone’s miserable from the lack of organization, low wages, poor training program & inability to get it together. High turnover. Many members of the upper management team have jumped ship in recent months. Their replacements are subpar or nonexistent. It’s very sad because I used to be a loyal customer but it no longer feels ethical to recommend or promote this company.

    Advice to Management

    Stop sugar-coating the company’s situation. The only thing you’ve all been creative with is making excuses & lies. Please do not comment “we appreciate your feedback.” You’re all very good at creating and repeating scripts for image but after a while, those repeated responses show how truly clueless you all are. It’s very sad.


  7. Helpful (9)

    "Hoping for change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Newport Coast, CA
    Current Employee - Management in Newport Coast, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Paper Source full-time (More than 3 years)

    Pros

    Friendly creative environment, flexible scheduling, no late hours.

    Cons

    Because it’s a small company, not even 200 stores, the basic day to day operations are outdated. Stores have no WiFi and very bad internet connections. We advertise Apple Pay on the pin pads but it doesn’t work.
    Custom print is handwritten and tedious. Placing an order is easily and hour or more process.
    More work is added to our days but labor hours are cut. We used to get hours to do floorsets but now no hours are given. Floorset directives are comical. I don’t think they take into consideration the strollers and backpacks that customers use when they set these fixtures. Just walking by a fixture and the merchandise falls to the floor the way they have it set. Plus half the items aren’t even in the store when the floorset is done.
    Salaries are on the lower end of other retail establishments. Minimum wage keeps going up but full time management salaries have not been adjusted. In fact last year there was a freeze on raises, but min wage went up twice.
    It takes a very long time to get things fixed such as lighting, heat and air conditioning. Stores can wait weeks to get approval to have work done. Ridiculous that having no heat is not a priority.
    Email registry is not realistic. No benefits, no rewards club. No reason why the customer would want our emails everyday, sometimes 2 times a day.

    Advice to Management

    Take into consideration the input of those actually working in the stores everyday.
    An employee survey yearly might give corporate the feedback it needs to hear.
    I truly hope things get better and less frustrating because the people working in the stores make the environment fun and rewarding. Without that, it’s just another retail job.

    Paper Source Response

    Sep 5, 2018 – Paper Source

    Thank you so much for your feedback as it helps us improve our processes and culture as we continue to grow.

  8. "Customer Service assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great and flexible hours. Management that truly wants you to succeed. You learn to love crafting and truly believe that everyone can learn to craft, and a great store discount

    Cons

    Not much upward mobility.

    Paper Source Response

    Jul 25, 2018 – Paper Source

    Thank you so much for sharing your feedback!


  9. Helpful (4)

    "Flexibility is required"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nice people, nice retail space, nice regular inventory as well as seasonal gifts/cards

    Cons

    No set work schedule from week to week, including management and supervisors. Makes it nearly impossible to plan your life around your work hours. For example, when the schedule gets emailed on Tuesday evening, you find out you’re scheduled for closing on Saturday and if you have plans, it’s up to you to send a group email to the “team” to find someone who can take your shift or trade shifts with you. Good luck with that! Oh, and for the sales associates, your schedule is only part time, 4 hour shifts, average 8-12 hours a week, enough to ruin your day. Like I said, you need to be flexible and willing to work weekends and evenings for what they think you are handsomely paid.
    .

    Advice to Management

    Why must you screw around with a new/different schedule each week? Do we not have lives outside of Paper Source? Yes, anyone can work a 4 hour shift, but don’t you realize that working 4 hours in the middle of the day screws up that day for us? Turnover is high, haven’t you gotten the message?

    Paper Source Response

    Jul 25, 2018 – Paper Source

    Thank you so much for sharing your feedback. It is great to hear what is working and not working so that we may continue to improve our culture and processes as we grow as an organization. We will... More


  10. Helpful (2)

    "Key Holder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Paper Source part-time (More than a year)

    Pros

    Really fun place to work

    Cons

    Difficult to move into upper management

    Advice to Management

    Promote from within!! You have several loyal employees who love Paper Source and want to progress in their careers. Don't discount your retail employees, I would have loved to stay but I could not move up so I had to find work elsewhere.

    Paper Source Response

    Jul 25, 2018 – Paper Source

    Thank you so much for sharing your feedback. We will take your comments and share them with the team.


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