Management seems like they want to hear what staff have to say (when there were issues, concerns, requests) but then seem to just find the few staff that would agree with what they wanted to hear (for whatever reasons) and then just do what they previously were leaning toward. I feel like there has been a loss of focus on consumer well-being to instead just chasing the money. While they do need to keep finances in mind. as it is a business, I feel like it has lost sight of the goal (partnering with & helping the consumers).
Then there are the general cons that other reviewers mention: high caseloads/workloads and low pay. It's a place that encourages self care but then doesn't provide the pay or time to follow through. The workload and stress often just isn't worth the money. If you care about the consumers then you will feel constantly torn between doing good work and providing quick, minimal service to appease the insurance, financial, and upper management gods!
It burnt me out and I'm still recovering.
If you decide to work there set your work/life boundaries on day 1 and don't flex on those for anything! Also, set a max time limit for yourself on how long you will work there. I promised myself that I would just stay there until I could hit the one year mark (and boy did that feel like a stretch at the beginning) but it just sucked me in. Use the job as the learning opportunity it is. Enjoy working with some awesome consumers and then take all you learned from the experience/job and move on.
