Paul Reed Smith Guitars Reviews | Glassdoor

Paul Reed Smith Guitars Reviews

8 reviews

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3.5
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Recommend to a friend
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Jack Higginbotham
4 Ratings

Employee Reviews

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  1. "Great product and work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paul Reed Smith Guitars full-time

    Pros

    The workforce feels like a family. Everyone takes great pride in the products made in all levels of the business.

    Cons

    401K match is a low percentage.


  2. Helpful (1)

    "Not The Dream Job Every Guitarist Expects..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Factory Worker in Stevensville, MD
    Former Employee - Factory Worker in Stevensville, MD
    Doesn't Recommend

    I worked at Paul Reed Smith Guitars full-time (More than 3 years)

    Pros

    -Like minded employees that love music and guitars with a passion.
    -Perfect attendance raffle every month for a chance to win a SE guitar
    -After 2 years(7, 15, etc.) of employment you get to order/help build a custom USA core guitar(or S2). You get to pick out the model, wood, and color of guitar. You just pay the cost of materials.
    -Monthly raffle for gas card or company swag out of prize closet.

    Cons

    -Early start time(7am sharp). Paul does know we are musicians right?
    -Outdated 80 point discipline system. Get 80 points and you are fired. For example 16 points for calling in sick or needing a personal day after 7am. 8 points if you call in before 7am. So it is very easy to add up points.
    -Employees are treated like robots. No sick leave. They are not suppose to get sick or be in pain. Although the work load I saw and personally experienced, working in pain was not out of the ordinary.
    -Employees used as scapegoats for mistakes they did not make to cover for incompetent managers.
    -Not much upward mobility, just lateral moves. Cross trained employees help the company, not the employee.
    -Weird favoritism. Incompetent employees make mistakes time after time and are never fired. Other employees have to put out the fire and fix the problems created by that employee. Some employees are allowed to goof off and take multiple smoke breaks a day. Others(ones who have their nose to the grindstone the whole day) are scolded for talking to another employee for a couple minutes.
    -Raises are very small and do not match the effort put out by the employee.
    -The employee manual will tell you the minimum amount of pieces you must produce each day to be an acceptable employee. But in my experience you did double or more of the minimum because the company always being in backorder status. No compensation for the additional pieces we were constantly producing.
    -Extremely high employee turnover rate means you have to constantly help train new employees while still trying to do your regular work.

    Advice to Management

    Spread the wealth a bit more. Not just for the owner, president and investors. Have anonymous critiques of department managers. Get rid of dead weight employees. Have a piece produced over minimum compensation program.

  3. "Kind of a magical place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Administrator in Stevensville, MD
    Former Employee - Network Administrator in Stevensville, MD

    I worked at Paul Reed Smith Guitars full-time (More than a year)

    Pros

    Work alongside a true genius and living legend. Meet fascinating people that have been in the musical instrument manufacturing business for decades. Very skilled and creative people putting their blood, sweat, and tears into flawless products. Solid work/life balance. Talent does move up in the company, often to very cool positions.

    Cons

    A very blunt and personal management culture may require some getting used to if you come over from a different industry or the corporate world.

    Advice to Management

    Work at being a little more gentle at the interpersonal level, otherwise the product is speaking for itself.


  4. Helpful (1)

    "Lots of ups and downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Paul Reed Smith Guitars full-time (More than 10 years)

    Pros

    Great people. Great product. Relaxed culture and creative environment that you'd expect to find in a music industry company. Benefits are OK.

    Cons

    Not the greatest at people management in terms of development. You must be a self motivated person if you want to grow from within the company.

    Advice to Management

    Leadership would do well to address personnel issues head on rather than with indirect blanket statements to the whole workforce. Allowing individuals to carry on with unsatisfactory performance without directly addressing the issues only serves to demotivate everyone else.


  5. Helpful (1)

    "An evolving team environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Paul Reed Smith Guitars full-time (More than 10 years)

    Pros

    Opportunities to advance for skilled workers, management team has good team chemistry, great creative culture

    Cons

    Lack of long term planning

    Advice to Management

    More focus on long term strategic planning


  6. Helpful (2)

    "Getting better all the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stevensville, MD
    Current Employee - Anonymous Employee in Stevensville, MD
    Recommends
    Approves of CEO

    Pros

    Rock n' roll atmosphere, lot's of pride in work at all levels, flexible schedule, unique culture, owner and employees have a sincere passion for the company mission

    Cons

    Lack of long-term planning skills, lots of "big picture" ideas but lack of connection to the details that make them happen.

    Advice to Management

    Document company processes, invest in training and development, and hold people accountable.


  7. "Room to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Rock n' roll atmosphere, lot's of pride in work at all levels, flexible schedule, unique culture, owner and employees have a sincere passion for the company mission

    Cons

    Advancement more often based upon personal releationships, mid-management personal agendas interfere with wider goals, communcation skills are sorely lacking, inability for most to think outside the box and apply knowledge from other industries

    Advice to Management

    Establish a training, coaching, or mentoring program to groom the the next generation of company leaders and clearly define roles and responsibilities with documented company processes and procedures

  8. "Love the job, but there's room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Great people to work with. Good pay. Pride in making best guitars in the world. Not a suit and tie environment.

    Cons

    Communication is spotty at best. Company is too big to have a scattershot approach to communication. No one appreciates being left out of the loop.

    Advice to Management

    Set up a consistent communication system. Define roles and responsibilities clearly. Make sure decision making is equal parts short term and long term.