Does Premier Inn pay their employees well?

According to anonymously submitted Glassdoor reviews, Premier Inn employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Premier Inn. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Premier Inn?

44% of Premier Inn employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Premier Inn 2.7 out of 5 for work life balance, 2.9 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Premier Inn?

Housekeeper (241) , Receptionist (191) , Front Desk Receptionist (81) , Duty Manager (75) , Ground Floor Team Member (55) , Night Receptionist (49) , Front of House (47) , Housekeeping (40) , Operations Manager (32) , Chef (26) , Deputy Hotel Manager (22) , Hotel Manager (20) , Hotel Receptionist (18) , Night Team Member (18) , FOH Team Member (16)

What are the pros of working at Premier Inn according to real employee reviews?

"Good pay (and tips if you work in the restaurant/bar)" ((in 77 reviews)); "Some staff are friendly and polite" ((in 77 reviews)); "Most people you work with are nice and helpful." ((in 70 reviews)); "Good training from senior members of staff" ((in 29 reviews)); "Good benefits with hotel discount and food discount" ((in 29 reviews))

What are the cons of working at Premier Inn according to real employee reviews?

"Poor management and very rude for no reason" ((in 128 reviews)); "Very Early and long hours" ((in 77 reviews)); "Manager was awful and unhelpful." ((in 65 reviews)); "No work life balance and if your full time you will feel like this ur only life" ((in 48 reviews)); "Low salary and could use better uniform" ((in 15 reviews))

What are employees saying about Premier Inn layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Premier Inn layoffs and their outlook for job security at Premier Inn in 2026.

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Premier Inn

Premier Inn reviews

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3.2

44% would recommend to a friend

(1,585 total reviews)

Dominic Paul

26% approve of CEO

28% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.9

Culture & values

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Work/Life balance

2.6

Senior management

Premier Inn has an employee rating of 3.2 out of 5 stars, based on 1,585 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Premier Inn employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Jun 2, 2026

Great team but terrible management and expectations

Hotel manager

Recommend

CEO approval

Business Outlook

Pros

Lovely team - that’s literally it

Cons

The worst company I have worked for to date. Expected to be on call 24h of the day, doing double and sometimes even triple shifts with no support from higher management. Training was a shambles, expected to just figure it out for yourself and then getting moaned at for things not being done that you weren’t even told existed.

3.0

May 31, 2026

Supportive coworkers, but pressure to be fast

Housekeeper

Recommend

CEO approval

Business Outlook

Pros

Nice people work there Good Boss

Cons

Will complain if your not fast enough

3.0

May 27, 2026

Overworked staff in a high-stress environment

Housekeeping

Recommend

CEO approval

Business Outlook

Pros

• Get to finish the breakfast leftovers. • Decent coworkers. • Plenty of hours.

Cons

• Will stick you on a skeleton crew during heavy seasonal work. • Expect you to be able to finish 13 rooms per shift (with multiple quads) within 4 hours. • Pay is not very good. • Manager unable to discipline staff for turning up late or not coming to work at all. • Due to the high stress of the job, many people were quite horrible about each other and there was a culture of complaining about one another over the quality of their work. • Staff did not respect the manager (understandably). • Air conditioning broke in the middle of summer and you were expected to work through it without opening the windows (windows won't open because of safety hazards).

Viewing 1 - 3 of 1,585 Reviews

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Jobs at Premier Inn

ZIP Nights Team Member

Reception Team Member