PriceSmart Reviews | Glassdoor

PriceSmart Reviews

Updated March 23, 2017
19 reviews

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Full-time Part-time

3.2
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PriceSmart President, CEO, and Director Jose Luis Laparte
Jose Luis Laparte
13 Ratings

19 Employee Reviews

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  1. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Marketing Manager in San Jose, CA
    Former Employee - Regional Marketing Manager in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PriceSmart full-time (More than 3 years)

    Pros

    Strong company focos on accomplishing goals, a good company for those who are executors, not for innovators. Got to be a good yes man and a follower not a líder.

    Cons

    Not a good communication, support or coaching for new employees. Hard to get in the companies culture, most procedures are not written so they relay in people's memories.

    Advice to Management

    Make managers responsable for the actions of their team as well as for they development


  2. "Senior Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in San Diego, CA
    Former Employee - Analyst in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at PriceSmart full-time (More than a year)

    Pros

    A good learning experience on different Countries processes. Benefits decent, and travel opportunities are good.

    Cons

    Pay is terrible. Work tools are outdated - still on green screens.

    Advice to Management

    Pay equitable for the area and develop your employees better.


  3. Helpful (2)

    "Transportation Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transportation/Office Assistant- Staff Works in San Diego, CA
    Former Employee - Transportation/Office Assistant- Staff Works in San Diego, CA
    Doesn't Recommend
    Positive Outlook

    I worked at PriceSmart (More than a year)

    Pros

    The area of the company is nice and quiet, they always have the AC on

    Cons

    people who have been there for years are not very nice, they are afraid you are trying to take something away from them. They are slow workers

    Advice to Management

    Bring in new blood


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  5. Helpful (1)

    "Buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Buyer and DC Consultant in San Diego, CA
    Former Employee - Corporate Buyer and DC Consultant in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at PriceSmart (More than a year)

    Pros

    Benefits are great, Travel to Latin American countries,

    Cons

    Leadership is weak and the politics are hostile to outsiders


  6. Helpful (3)

    "Word hard but not smart.. for low wages"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Control in San Diego, CA
    Former Employee - Inventory Control in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Occasional samples sales, which are nice since their pay structure won't allow you to afford things at full price in stores.

    Cons

    Negative working environment, supervisors are either taking credit for your work or blaming you for their incompetence.
    No upward mobility unless you stay there for at least 5 years doing grunt work.
    Those who have been there for 5 years or longer really dislike each other and are constantly trying to make each others work more difficult out of spite.
    It was normal for employees to be crying or cursing at each other in meetings or in private.
    If you find a problem or a mistake they will tell you to ignore the error so other teams will get in trouble.
    There is no common goal or team for the company, just a bunch of people with very few life options coming in for a paycheck and hoping to brown nose their way upward.
    No say in the directionality of your career, more of a dictatorship style.
    Horribly pathetic and old school benefits, regarding sick time and vacation time.
    Supervisors will harass you if you take sick time, and will repeatedly ask for doctors notes regardless of how oftem HR tells them it is illegal.
    It doesn't matter how much effort you put into your work or how late you stay, those efforts won't be taken into account and you will be written up for being late or taking longer lunches even just once.
    Middle and lower management are pretty bottom of the barrel folk. Only there because they don't have any skills to go elsewhere.
    Equipment/system/process is extremely old, so not only will you never be able to use these "skills" for any future jobs but you'll will be doing repetitive, tedious work that could be managed by a central system.

    Advice to Management

    Update something, anything. You are falling behind and your employees are unhappy and paying for it. Revamp your inventory control team. The department is completely making it up as they go along, get someone in with actual experience in supply chain. They make excuses for the high turnover rate being due to the fact it's a young department, but the truth is they have no idea what they are doing and just scapegoat their way out of issues making employees desperate to seek other job opportunities. New employees learn very quickly that they are only in managerial positions are staffed based on favoritism and nepotism instead of still. Which in turn creates a hostile environment that is about self preservation and backstabbing than progressing to advance the company.


  7. Helpful (3)

    "Good business concept in theory, but falls flat"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Control Clerk in San Diego, CA
    Former Employee - Inventory Control Clerk in San Diego, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at PriceSmart full-time

    Pros

    * People are for the most part nice
    * Nice company events i.e. holiday party, although apparently it may not happen this year
    * Employee silent auctions for cheap household goods

    Cons

    * Personal growth is non-existent
    * Management is too old-school and can't figure out that treating employees like children is not a good tactic for morale
    * Speaking of morale, there is none in certain departments due to bad supervisors who take credit for employees' work and discriminates based on who is a friend
    * Experience in different departments is wildly varied and upper management is unable or unwilling to handle bad supervisors who are dragging departments down and breaking state employment laws
    * There are straight up racist people at this company
    * Management will move people to different departments without prior notice or consent
    * Certain upper managers are verbally abusive to employees
    * ICC job is extremely boring and repetitive
    * Supervisors will barely train you and then berate you for not knowing certain job functions
    * Current building is falling apart
    * No transparency to employees for what company vision is
    * Company policies especially regarding HR rules are outdated and contributes to employee dissatisfaction

    Advice to Management

    Need to look at bad apples and deal with them appropriately. Need to update your business model, this is not 1985 and employees are not your slaves. Pay sucks - if you want to retain happy employees, pay them a fair market wage. You cannot expand without hiring more people, get used to the idea that you cannot be both a low-cost operator and a market force.


  8. Helpful (1)

    "OK, but could be a lot better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PriceSmart full-time (More than a year)

    Pros

    Great Benefits
    Awesome Co-Workers
    Stable, secure company
    CEO shows empathy and interest in employees
    Work-LIfe Balance is great

    Cons

    Traffic around Sorrento Valley
    Old fashion/outdated senior management and long time employees
    No pioneering vision, just copying what Costco does
    Did I say TRAFFIC

    Advice to Management

    Get with the times, don't copy Costco, do your own thing. Let employees have a flexible work schedule to avoid traffic.


  9. "Financial analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Miami, FL
    Former Employee - Financial Analyst in Miami, FL
    Recommends
    Positive Outlook

    I worked at PriceSmart full-time (More than 5 years)

    Pros

    Great Benefits Package; AWESOME team members and work life balance

    Cons

    Limited growth opportunities on the East Coast


  10. Helpful (4)

    "To Grow or Not to Grow that is the Question"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It’s a great company for the career long haul, turn-over is very little (see CONS below), small company mentality (e.g. Company picnics, Holiday Parties, Auctions, Food Catering, etc…) MUCH better then most corporate retail places.

    Cons

    Lack of Growth, Competitive Compensation, Bonuses

    Advice to Management

    Pro-rate bonuses for new employees it’s extremely disheartening to be told that everyone is getting a bonus in a companywide meeting and then be pulled into a separate meeting and told you missed it by a few days. Compensation could be more competitive and treat salaried employees like they are salaried and NOT hourly (you make them work 8-5, why even have salaried employees) as long as we get our work done and are here for 8 hours what does it matter when we come or go? Look at growing your current young talent before losing them. The younger employees are the future to this company, start taking care of them better. Movement and opportunity for growth is slim to none in Merchandizing; as Buyers and upper management NEVER leave. The company is growing fast, and with growth is more responsibility and everyday maintenance. Look to expanding new area of teams (e.g. Item Maintenance, TRUE Analyst, Inventory Analyst etc…) The Analyst title here now is a joke, it’s more like data entry. The expectation of the Assistant Buyers to manage everything as they did when the company had less clubs and virtually less items is ridiculous. Re-evaluating the structure is extremely important for the overall growth of the company, you are burning out the good talent you have now, FIX IT!


  11. Helpful (5)

    "Amazing company but don't expect to grow to quickly."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in San Diego, CA
    Current Employee - Anonymous in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PriceSmart full-time (More than 10 years)

    Pros

    Great people, tons to learn about international business, benefits are great, and the management is good to employees. Company is very stable and the CEO is the kindest, most respectful man. The companies culture is fairly laid back.

    Cons

    Not enough growth opportunities. Merit raises are slow and not defined. Large web of friends and family members employed across departments. Traffic is a bear in this area.

    Advice to Management

    Prepare your staff for the next level in the corporate ladder and tell people what they need to improve for the next step. It should not be a secret. If employees are not growing then they are not giving you their best.


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