Quench Reviews | Glassdoor

Quench Reviews

Updated November 28, 2017
47 reviews

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3.4
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Tony Ibarguen
27 Ratings

47 Employee Reviews

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  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quench full-time

    Pros

    Great people, leadership continues to strive to be the best.

    Cons

    None that I can think of


  2. "Outstanding Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Tampa, FL
    Current Employee - Senior Account Executive in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quench full-time (More than 8 years)

    Pros

    One of the Best Companies I've worked for

    Cons

    None I can think of

    Advice to Management

    Continue Keeping it Quenchy

  3. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in King of Prussia, PA
    Current Employee - Anonymous Employee in King of Prussia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quench full-time

    Pros

    It's a fast-growing company with a real interest in promoting from within and investing in employee's career development. Senior management is very approachable. Pays well. Work hard, play hard ethic. Making great strategic moves to provide customers the best products, the best service, and the best experience. They really do care about environmental sustainability. I love working for a company that provides a product and service I believe in.

    Cons

    I have no complaints so far.

    Advice to Management

    Keep up the investment in building the best customer service oriented Point Of Use Filtered Water provider in North America. Don't be afraid to take risks and test new ideas.


  4. Helpful (2)

    "Customer Focussed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in King of Prussia, PA
    Current Employee - Customer Service in King of Prussia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quench full-time (More than a year)

    Pros

    Things are moving in the right direction. The company is changing and growing. Management is hiring the right people to help make change happen. Change can be hard but rewarding if you put effort into it. In the customer service area positive change is happening. Just takes a little time and we are moving in that direction. Great and friendly people working together.

    Cons

    Could have better communication, benefits are just ok, not bad but ok.

    Advice to Management

    Be more visible to employees. Keep focusing all departments on customers being first.


  5. Helpful (2)

    "Decent place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in King of Prussia, PA
    Current Employee - Anonymous Employee in King of Prussia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quench full-time (More than a year)

    Pros

    The company is growing. People are friendly and have strong relationships. They are open to new ideas and perspectives. Leadership cares about success at all levels and takes the time to support and encourage development of talent. Problem solving, results-oriented employees seem to succeed. A person's perception of the company is highly dependent on their relationship with their manager (and there are a number of good ones).

    Cons

    There are some growing pains, many linked to the increased pressures since going public. There may be opportunity to grow with the company, but it is very male dominated. Can be a little rough around the edges (but generally fair). Not the best place for the anxious or a bleeding heart.

    Advice to Management

    The 'boys club' could be changed (and needs to be to accommodate growth) by small cultural shifts, including promoting flexibility, instituting mentoring programs, a formal leadership training program, etc. Proactively and consistently reward loyal employees to retain talent.


  6. Helpful (1)

    "A winner if they tried"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Quench full-time (More than 5 years)

    Pros

    Good benefits, love the people I worked with, learned a lot

    Cons

    Management micro manages and always focuses on the negative, you are treated more like a high school student than a professional. The executive team does not know or care about the potential the company has and ignores areas to grow the business. I was with Quench a long time and I watched it go from a great company to grow in, to a machine that sucks the life out of it's employees.

    Advice to Management

    Pay a real wage and attract talented employees, sometimes you can get more done with a few talented, happy people, than with an army of unhappy inexperienced cheap labor. Also, start worrying more about the customer and stop buying companies. Organic growth is more profitable when it is by word of mouth than buying a failing company.


  7. "Great company, nice people, salaries could be higher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in King of Prussia, PA
    Former Employee - Sales Representative in King of Prussia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Quench full-time (More than a year)

    Pros

    Brilliant executive team, lots of nice employees, benefits are pretty good. Mission of the company is great. Office switched to a casual dress code.

    Cons

    Lots of politics and hiring from within can be slow. Lots the processes are done manually. Would save lots of time if more was self service for the customers.

    Advice to Management

    There needs to be less middle management and less meetings.

  8. "Low pay, bad management, poor quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    No opinion of CEO

    I worked at Quench full-time

    Pros

    Only thing I can say positive is they are generous with time off, And the schedule allows family time. Nothing more.

    Cons

    Pay is a joke, never improves, they micro manage, manager over Texas is a joke. Product constantly breaks down due to most of units in field are used

    Advice to Management

    Fire the manager over Texas , pay more


  9. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in King of Prussia, PA
    Current Employee - Anonymous Employee in King of Prussia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Quench full-time (More than 3 years)

    Pros

    Only thing I can say is the people. I have made friends I'll keep for life. Everyone is friendly and just as fed up as me.

    Cons

    Everything else.
    Execs only care about a paycheck, not the employees
    Very high turnover, again no one cares if good workers leave
    High expectations for little pay and little respect
    Point system for tardiness makes sense, but it really only cares if you're late or leave early. No one acknowledges early arrival or late departure. It's actually expected
    HR is friends with certain employees, so there really isn't a safe "complaint" if you need to report something involving their friends.

    Advice to Management

    Listen to your employees, we're telling you the truth about things. You aren't working the things that we are, don't assume all is great when we're telling you it's not.
    Show that your employees matter, learn their names and show that their work is valued


  10. Helpful (6)

    "A joke."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Escalations in King of Prussia, PA
    Current Employee - Escalations in King of Prussia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Quench (More than a year)

    Pros

    I really can't think of one solid pro. The company is going downhill since going public. So I just ask myself why.

    Cons

    1. The company decides when your hourly or salary whenever it's convenient for them.
    2. They have a points policy for lateness, calls out etc which I'm fine with the amount of points per incident is ridiculous.
    3. Passive racism
    4. Not allowed to take breaks
    5. Training is TERRIBLE
    6. Unrealistic goals for certain departments
    7. The Deception is REAL
    8. Terrible systems.
    9. Easy task could be simplified
    10. No trust in employees

    I mean I could go on and on. And you know it's bad when two execs leave weeks after each other and a top manager is fired when attempting to give a 4 week notice for departure to go back to his home country.

    Advice to Management

    Listen to your employees concern,
    Stop discriminating.
    Be clear on procedures
    Have training updates when necessary and or procedure change newsletters.
    Fairly distribute work load responsibility so ppl aren't overwhelmed.


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