Quill Reviews | Glassdoor

Quill Reviews

Updated September 18, 2017
119 reviews

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3.2
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Sergio Pereira
39 Ratings

119 Employee Reviews

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Pros
Cons
  • To many politics in upper management (in 7 reviews)

  • account managers who are out-earned by new hires (in 4 reviews)

More Pros and Cons

  1. "Current Employee in Lincolnshire, IL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Quill full-time

    Pros

    Talented group of people with clear passion for their jobs.

    Cons

    Wish there was a better work-from-home policy to better accommodate those with longer commute times.


  2. Helpful (1)

    "Quill.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist in Lincolnshire, IL
    Current Employee - Specialist in Lincolnshire, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Quill full-time (More than a year)

    Pros

    The people here are great and you will learn a lot.

    Cons

    They do not spend a lot of time investing in their younger employees and don't try to attract or keep younger talent around.

    Advice to Management

    Focus on employee retention and appealing to ALL parts of the workforce. Not just those with kids and a family.

  3. Helpful (1)

    "Merchandising"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Quill full-time

    Pros

    Quick decision making and ability to make an impact quickly. Friendly colleagues and smaller company work environment where leaders know employees by name. Recent building renovations. Summer hours.

    Cons

    Some archaic management styles and directors can be condescending, controlling, and micromanaging. Disparity in responsibilities and titles. Very gray lines between roles in merchandising. Extremely lean and unrealistic expectations and unachievable budget. Morale at all time low. Quill is often an afterthought and shadow to Staples. Super lean organization.

    Advice to Management

    Morale goes beyond happy hours, fun events, and free food. Trust your employees to do their jobs and know their business without breathing down their backs constantly or belittling with every misstep. Be considerate of workload and set realistic expectations or provide more resources. Period. Stop/scale back on sending e-mails past business hours and on weekends as it is very disrespectful
    to work/life balance, unprofessional, and sets a negative precedence. Establish equality in titles and roles and responsibilities.


  4. Helpful (3)

    "specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lincolnshire, IL
    Current Employee - Anonymous Employee in Lincolnshire, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Quill full-time (More than 5 years)

    Pros

    The People, management, co-workers and the environment are great. Benefits are standard for the industry.

    Cons

    Too much mirroring of Staples and the Staples influence. Quill is very strong leadership on down..But Staples is awful and the pay could be better.

    Advice to Management

    Continue to focus on people development and try to stay and independent of Staples as possible.


  5. Helpful (1)

    "Inside Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Account Manager in Lincolnshire, IL
    Current Employee - Inside Account Manager in Lincolnshire, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quill full-time (More than a year)

    Pros

    Training good, product knowledge stressed and decent mentoring

    Cons

    none that present come to mind

    Advice to Management

    Healthy group of experienced professionals


  6. "Small company feel with big compan benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quill full-time (More than 3 years)

    Pros

    Small company with good benefits, innovative.

    Cons

    Not much advancement opportunities for junior associates.


  7. "Good Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Quill full-time

    Pros

    Genuine and authentic people, Caring staff/Co-Workers, Laid back environment, Standard PTO
    Small company feel and culture, people treated with respect and employees seem to take pride in their work and exhibit strong sense of ownership.

    Cons

    Average insurance, Low budgets, Conservative in nature, Majorly lacking in office systems and technology , EXTREMELY LEAN, Lack of development opportunities, no standard on-boarding, lack of process and standardization across all departments for training and sharing.

    Advice to Management

    Need to spend more/invest to get better ROI to position for long-term growth across all channels. Need to share best practices with Staples and proactively integrate and leverage their resources such as training and or sales/marketing techniques & strategy.

  8. Helpful (3)

    "Terrible place to work - Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Lincolnshire, IL
    Former Employee - Inside Sales in Lincolnshire, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Quill full-time (More than 5 years)

    Pros

    You receive great gifts from the vendors when they come in for lunch & learns or vendor shows. The prizes, provided by vendors, for the company raffles are really good.

    Cons

    You are micro managed. They are a business and they only care about making money. They could care less about their employees who make the company money.
    Half of the admin team is helpful the other half could care less about helping their reps and are extremely rude. I did my own admin work most of the time to save my self the trouble of dealing with them. The admin manager sets the tone for the team and is just as rude.
    There is a team manager who plays guitar in the middle of the day and has no clue how to do the job. She yells over the partitions all day to talk to her employees which disrupts my calls to customers.
    There is NO room for growth and when there is they hire managers who play their guitars and another who screams and corrects her employees on the floor for all to hear.
    The upper management team has NO sales experience but are running the sales team. They set goals that they could never meet but expect you to get. Most of the sales team is on a corrective write up and will probably lose their jobs. That's a great way to come into work each day; great motivator, knowing you will probably be fired.
    Quill was by far the 2nd worse company I have ever worked for. I would never refer my worst enemy to work there.

    Advice to Management

    None they don't listen and really don't care. And when you give them advice you usually get into some form of trouble.
    This review is for the little people who are thinking of working here. My advice is there is a better company out there.


  9. Helpful (4)

    "I love it, just wish we had better margins. Some of our cost on items are ridiculously higher than our competitors."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Lincolnshire, IL
    Current Employee - Inside Sales Account Manager in Lincolnshire, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Quill full-time (More than a year)

    Pros

    Fun place to work. Good people. Good money potential. Good cafe. Fun events take place. Some managers are really great and want you to succeed.

    Cons

    Talk time is hard to focus on with so many other tasks to complete like pricing and quotes. Imprint team SUCKS. as much as they dont want us to, some customer service things we do need to handle. More reliable source to place an order while off the phone is needed.

    Advice to Management

    Give us more time for other tasks and a better imprint team. Maybe a 2.5 hour talk time instead of 3


  10. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love my coworkers, I love the company, great atmosphere to work in.

    Cons

    Margin on some of the items could be a bit better


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