Is Residence Inn a good company to work for?

Residence Inn has an overall rating of 3.1 out of 5, based on over 461 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 43% of employees would recommend working at Residence Inn to a friend and 39% have a positive outlook for the business. The best reviews about Residence Inn have been left by employees working as Night Auditor , Front Desk Receptionist and Night Auditor/Front Desk Agent .

Does Residence Inn pay their employees well?

According to anonymously submitted Glassdoor reviews, Residence Inn employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Residence Inn. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Residence Inn?

43% of Residence Inn employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Residence Inn 2.8 out of 5 for work life balance, 2.8 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Residence Inn?

Front Desk Agent (74) , Front Desk Receptionist (35) , Night Auditor (24) , Housekeeper (21) , Night Auditor/Front Desk Agent (18) , Guest Service Agent (11) , Front Desk Associate (10) , Operations Manager (9) , Guest Service Representative (8) , Sales Coordinator (8) , Assistant General Manager (7) , Breakfast Attendant (7) , Front Desk (7) , Front Desk Supervisor (7) , General Manager (7)

What are the pros of working at Residence Inn according to real employee reviews?

"They have been so helpful and the benefits are great." ((in 24 reviews)); "Coworkers were great and are helpful" ((in 14 reviews)); "Great people to work with!" ((in 13 reviews)); "Great team and excellent management" ((in 9 reviews)); "Good work environment" ((in 8 reviews))

What are the cons of working at Residence Inn according to real employee reviews?

"Low pay and dealing with guests can sometimes be a nightmare." ((in 40 reviews)); "Poor management, push to get memberships, deal with difficult guests for long periods of time" ((in 36 reviews)); "Long hours and lots of staffing challenges" ((in 7 reviews)); "Poor leadership" ((in 4 reviews)); "No growth opportunities" ((in 3 reviews))

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Residence Inn

Part of Marriott International

Residence Inn reviews

3.1

43% would recommend to a friend

(437 total reviews)

Jun Luna

44% approve of CEO

39% positive business outlook

Ratings by category

3.2

Diversity & inclusion

2.8

Culture & values

2.8

Work/Life balance

2.8

Senior management

2.7

Compensation and benefits

2.6

Career opportunities

Residence Inn has an employee rating of 3.1 out of 5 stars, based on 437 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Residence Inn employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

437 reviews

3.0

May 23, 2026

This Should Be A Last Resort Job

Hotel front desk agent

Recommend

CEO approval

Business Outlook

Pros

Free food. Employee discounts. Paid training.

Cons

Toxic work environment. Hostile corporate associate. Lack of support. Lack of decent pay. Inappropriate behavior from Management and Director to guests.

1.0

May 15, 2026

Toxic management overshadowed by minimal employee discount

Guest service advocate (gsa)

Recommend

CEO approval

Business Outlook

Pros

No pros at all, only employee discount

Cons

Toxic management, Illiterate managers and mental torture

2.0

May 1, 2026

cheapskates and two faced

Chief engineer

Recommend

CEO approval

Business Outlook

Pros

No real leadership breathing down your neck. Nobody double checking your work. Relaxed

Cons

Two faced leadership and very very cheap. No overtime

Viewing 1 - 3 of 437 Reviews

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Jobs at Residence Inn