Sagent Behavioral Health reviews

Nystrom and Ellie merged several months ago, and since then there has been a notable loss of med providers, therapists, directors, managers, recruiters, HR staff, and employees across multiple departments. Although described as a merger, the transition has functioned more like an acquisition, with little of Ellie’s original culture remaining. The EMR transition was poorly executed and created significant disruption for staff. Required training took place during evenings or weekends, cutting into employees’ personal time and work/life balance. Offering snacks or pizza did not make up for the expectation that staff complete training outside normal working hours. Since the merger, productivity and billing expectations have continued to rise while compensation has become less favorable. Pay increases are based only on years within the organization, rather than prior clinical experience or expertise. PTO offerings are limited, and retirement benefits provide only a minimal employer contribution tied to employee participation. There is also currently a shortage of available clients in some areas, and because compensation is heavily tied to the number of clients seen, many providers experience inconsistent and unpredictable income. Employees who raise concerns or offer constructive feedback often feel dismissed or marginalized, while advancement appears more closely tied to alignment with leadership than openness to organizational improvement.

-Poor pay, hard to make a good living without seeing 35 or more clients a week especially as unlicensed or a newer employee -Confusing communication from higher ups, mixed messages and unclear answers -Unnecessary programs to track client progress when it is already done through the electronic health record.