Does SecondStep pay their employees well?

According to anonymously submitted Glassdoor reviews, SecondStep employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at SecondStep. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at SecondStep?

53% of SecondStep employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SecondStep 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the pros of working at SecondStep according to real employee reviews?

"Great job role and colleagues do ama zing work" ((in 4 reviews)); "Very psychologically informed, great teams, accommodation services undergoing a lot of positive change which is already being felt." ((in 3 reviews))

What are the cons of working at SecondStep according to real employee reviews?

"The pay is less for most roles than it would be for other organisations." ((in 6 reviews)); "Bad salary Too much control on the employees" ((in 6 reviews))

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SecondStep

SecondStep reviews

3.6

53% would recommend to a friend

(26 total reviews)

Aileen Edwards

41% approve of CEO

41% positive business outlook

Ratings by category

3.7

Culture & values

3.5

Work/Life balance

3.3

Diversity & inclusion

3.1

Senior management

3.1

Career opportunities

2.8

Compensation and benefits

SecondStep has an employee rating of 3.6 out of 5 stars, based on 26 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

26 reviews

1.0

Mar 2, 2026

Weak all round

Housing worker

Recommend

CEO approval

Business Outlook

Pros

Leaving the role. Some colleagues

Cons

Very poor leadership throughout the (dis)organisation. Well below market rate pay for the sector. Bullying leadership culture. Service Users are left to rot in their accommodation. Dreadful condition of properties. Landlords think Secondstep are incompetent.

4.0

Oct 14, 2025

Very nice place to work

Recovery navigator

Recommend

CEO approval

Business Outlook

Pros

Nice people Good access to training Flexible work

Cons

Low pay for a difficult role, typical of sector

5.0

Aug 6, 2025

Excellent place to work

Team manager

Recommend

CEO approval

Business Outlook

Pros

Great culture Trauma Informed Excellent values Flexible Great colleagues

Cons

Not a huge fan of the open plan offices as find it too noisy

Viewing 1 - 3 of 26 Reviews

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Jobs at SecondStep

Mental Health Crisis Worker

Mental Health Crisis Worker

Mental Health Crisis Worker

Mental Health Crisis Worker (Crisis Safe Space)

Partnership Administrator - Involvement & Coproduction