SelectQuote Reviews

Pros

Very stable company. We are actually hiring during this pandemic and the work has been relatively steady. My manager truly cares about his department and his employees. One of the biggest reasons that I keep brushing myself off and hopping back on this crazy ride is because of him. He fights for his employees, gives them one on one time when they need it and keeps his team moving forward. They did a great job making sure that everyone was safe during Covid. IT was incredible at snapping into action and making sure everyone was set up. I'm fortunate because I did not skip a beat during the shelter in place. I was able to keep working and they gave me people to sell to. That's strong. Great benefits and incentives. Fellow employees are top notch. They hire great people. It can be a sales roller coaster tho, so hang on.

Cons

It is tedious work. You are on the phones all day and it is repetitive. That being said, that's what you are signing up for and it can be a really good job The frustrating part comes when you do work really hard at an entry level position, apply for a position that you feel is a better fit and management is allowed to hold you back for their numbers. It was the most dysfunctional thing that has ever happened to me. I can't believe that it was allowed at a company of this caliber. Now I am in a new department, trying to hold my head up and do it all again and it is not always easy. Getting burned might have given me a subconscious block. However, I know that I have rolled with all the punches this place has dealt me. I fight for my job here and I do not give up. Every day I log in, try my best and I smile and dial. Most call center employees have an expiration date. Burnout is extremely common because the nature of the job and honestly the leads can be exhausting (it’s a numbers game with a lot of hoops to jump through). There are people that absolutely thrive with this system. If you are used to call centers and know how to work the system, you will do well. I don’t mean that as a backhanded compliment, it is just the honest truth. There are really good employees like myself that will get lost in it. The truth of the matter is that SQ has also been known to lose some really strong employees because of their exhausting metric/tiering system, overly complicated compensation program and lack of growth opportunities for some. You can't let it get to you. Just keep powering through. Overthinking (my weakness) can be the end of you heere. Know this before taking the job. I left a really good job with a smaller family company, chasing the dream of making more money. There are days that I wonder where I would be if I had given my former company the same amount of energy and effort that I have with SQ. It’s a gamble. Of course lazy people will get chewed up and spit out. That’s who you usually see griping about leads, not being fair, etc. Even good employees that work hard and typically do really well can find themselves lost here. You have to be willing to suck it up, swallow your pride and keep going. Be honest with yourself when applying. Ask questions and make sure this business model will play up your strengths. Make sure you are ok with being very very micromanaged. If you are used to running your desk as your own business, you might want to look elsewhere. SQ will straight up tell you, it’s not them...it’s you. It can be a really good job and this industry is a good one to be in now. Take this job knowing that this is the type of company that will ultimately do what is best for them and their bottom line. You might have been employee of the month every month at your last job, but that might not be the case with this company. Be prepared to just ride the wave. It has been a wild ride for me, but I stay because it is truly a solid company and a fantastic industry to be in.