Service Credit Union Reviews

Updated May 14, 2020

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3.4
60%
Recommend to a Friend
87%
Approve of CEO
Service Credit Union President and CEO David Araujo
David Araujo
8 Ratings
Pros
Cons
More Pros and Cons
  1. "Amazing Company, Incredible Culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CCR 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Service Credit Union full-time for less than a year

    Pros

    All of the people I met at the headquarters here are amazing, talented and kind

    Cons

    None that I can think of

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  2. "Average"

    3.0
    Current Employee - Msr in Laconia, NH

    I have been working at Service Credit Union full-time for less than a year

    Pros

    Traditional branch hours are great

    Cons

    Paid time off, wait time for short term disability, maternity leave

  3. "Great members and peers!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Msr 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Service Credit Union part-time for less than a year

    Pros

    Most of the members are very polite and fun to talk to

    Cons

    Occasional 10 hour work days which always flew buy though

  4. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Teller 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Credit Union full-time

    Pros

    Awesome benefits and the people are amazing.

    Cons

    Bankers hours are not a thing in the branch

  5. "This is where you want to be!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Credit Union full-time for more than 5 years

    Pros

    I have loved working for Service CU for more than 5 years in a couple different roles. While with several recent CEO changes the years have of course been a little rocky at times, I wouldn’t change a thing. The Credit Union is growing rapidly and new jobs are opening all the time, allowing employees to move up the ranks quickly if you’re willing to work hard. So many great changes are happening, and at the CU you really feel like you are part of something big. When I started I thought this was a temporary job, but now I think I may be a lifer.

    Cons

    Internal communication between departments and project management could be improved, but it seems that this is something the new CEO is working towards. They also do not offer any type of paternity or maternity leave (though this has not impacted me personally). They do have short term disability for mothers, but nothing at all for fathers. I think in general Service has shown that they value families, I just wish that was reflected in this policy.

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  6. Helpful (1)

    "Great benefits, management and training need work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Services Supervisor in Plymouth, NH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Service Credit Union full-time for more than 3 years

    Pros

    benefits were incredible, and pay was great. Lots of opportunity to advance

    Cons

    Upper management was only concerned with communication that came directly from the branch manager, which resulted in a serious HR issue with my first branch manager being handled very poorly. I loved my job, but the lack of care from corporate departments and upper management was ultimately why I decided to leave after 3 years.

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  7. "Loan Officer for 2 years"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Loan Officer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Credit Union full-time

    Pros

    A lot of job opportunities

    Cons

    non paid time off isn’t possible

  8. Helpful (4)

    "Management lacks people skills"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portsmouth, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Service Credit Union full-time for more than 5 years

    Pros

    Central location, new building, hq has a gym, good walking path behind bldg,

    Cons

    Poor management, the usual dumb corporate environment, not much opportunity, benefits and bonuses and pay were cut in past couple of years, benefits are standard for any midsize company.

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  9. Helpful (3)

    "Abusive Environment"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Service Credit Union full-time for more than 5 years

    Pros

    Health and dental are good but expensive

    Cons

    Verbal abuse Favoritism and clicks Close to zero opportunity for advancement Benefits have changed for the worse

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  10. Helpful (7)

    "Continually disappointed in staff (Back office and Branch)"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Service Credit Union full-time for more than 3 years

    Pros

    Dexent benefits PTO Good pay rate Locations/ATMs Vacation days

    Cons

    Toxic management Lack of management training Favoritism displayed consistently Unprofessional environment Inappropriate relationships between management and staff

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