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      ServiceNet

      Engaged Employer

      ServiceNet reviews about "upper management"

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      38% positive business outlook

      Ratings by category

      3.0

      Work/Life balance

      2.9

      Diversity & inclusion

      2.9

      Career opportunities

      2.5

      Culture & values

      2.5

      Compensation and benefits

      2.1

      Senior management

      Ratings by demographic groups

      Reviews by job title

      5 reviews
      1.0
      May 4, 2026

      Rewarding Work Undermined by Poor Leadership

      Program director
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Meaningful, hands-on work with individuals * Strong, supportive coworkers at the direct-care level * Opportunities to build real relationships and make an impact

      Cons

      * Upper management makes decisions that negatively impact staff safety and quality of care * Little to no staff appreciation (no bonuses, recognition, or acknowledgment) * Culture where staff feel replaceable and undervalued * Lack of professionalism—management speaks negatively about staff * HR is extremely unresponsive and difficult to reach * Limited opportunities for growth * Ongoing issues with communication, structure, and accountability

      4.0
      Sep 5, 2013

      A great entry level opportunity

      Residential counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      This job has some of the best benefits of any job you can get at an entry level position. Excellent vacation time, affordable health and dental benefits, and they even pay you to get your trainings done. If you are starting out in the mental health or disability field, it is a great place to get started working directly with clients. I have found the program directors and upper management to be very accessible and supportive. And the residential environment can be very comfortable to work in. I can honestly say the company really does care about the individuals they serve. They seem to do their best to support them as much as possible.

      Cons

      It seems not all the staff hired have experience with how to effectively deal with the population they work with. Probably because the company will hire without experience. This can be tough when you are a worker in a program and the people hired to work side by side with you are not useful to helping the clients. I don't feel there is not a ton of room for growth within the company. As a residential counselor, really the only place to go without further education is to become a program director.

      1.0
      Dec 14, 2019

      Better off working at Mcdonald's

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Insurance, benefits, and paid time off

      Cons

      Toxic work culture, low employee morale, corruption and unprofessional behavior from upper management, countless flagrant hipaa violations, non-smoking policy forced upon new hires

      2.0
      Oct 6, 2024

      Rewarding work in bad working conditions

      Residential counselor
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you’re interested in human services it’s easy to get your foot in the door at a big agency like this one. It’s generally not a positive that they’re always hiring, but it can be an opportunity. There’s plenty of room for growth, provided you want to work 60+ hours a week for wages almost as dismal as mine were. People will talk to you about “the calling” a lot, which is a nice ego boost when once again you find yourself ugly crying into your flash sale yoplait while browsing zillow. You’ll also meet some great people, including a number of the people who talk about “the calling” a lot.

      Cons

      It’s easy to get your foot in the door because of constant turnover due to pay that is below the already low area market rate, godawful wage compression creating active incentive to leave as quickly as possible, and unresponsive, sometimes hostile upper management. Even though many of the staff are incredibly skilled, empathetic professionals, wages this low combined with work this challenging leads to also hiring and retaining emotionally underequipped college kids and middle school mean girls I wouldn’t trust to feed my goldfish, let alone care for other human beings.

      3.0
      Jan 18, 2021

      ok

      Clinician
      Recommend
      CEO approval
      Business Outlook

      Pros

      being able to connect with people in need

      Cons

      not very good upper management.

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