Seterus Reviews | Glassdoor

Seterus Reviews

Updated May 24, 2017
119 reviews

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Full-time Part-time

2.0
Star Star Star Star Star
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Jay Hamilton Memmott
22 Ratings

119 Employee Reviews

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Pros
  • The pay is good but that's the only thing this job has going for it (in 5 reviews)

  • Good pay, good benefits, awesome coworkers (minus management) (in 7 reviews)

Cons
  • considering that it's basically a call center with no contact with external customers (in 7 reviews)

  • The executives (AVP and VP's) drive this behavior and implement processes in departments that set employees and team leads up for failure (in 7 reviews)

More Pros and Cons

  1. "Early stage loan specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Early Stage Loan Specialist in Durham, NC
    Former Employee - Early Stage Loan Specialist in Durham, NC

    I worked at Seterus full-time (More than a year)

    Pros

    Decent pay
    Bonuses
    Hour lunch

    Cons

    Some team leads
    Collections


  2. "Great pay and people!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delinquency Management Specialist in Beaverton, OR
    Current Employee - Delinquency Management Specialist in Beaverton, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Seterus full-time (More than a year)

    Pros

    Excellent pay, caring leadership team, comfortable work environment

    Cons

    The insurance, sick time and vacation benefits as a contractor are typical of a temp agency - not vast.

    Advice to Management

    Continue working on communication. The time spent recognizing excellent employees is crucial for morale. Make sure employees know who to go to with suggestions.


  3. Helpful (2)

    "You need less than a 2.0 gpa in high school to manage here..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Research Triangle Park, NC
    Current Employee - Anonymous Employee in Research Triangle Park, NC
    Disapproves of CEO

    I have been working at Seterus full-time (More than 5 years)

    Pros

    Good hours…uh nope, good management…uhhh nope, wait a minute, they had good ummm, yeah let me get back to you on that one. Oh, I know, Benefits…oh wait, that was IBM's. At one point the bonuses were good ($2500-$3500) monthly…until Management got even greedier & fired that AVP and removed that bonus plan down to peanuts today.

    Cons

    Loss Mitigation is horrible. They have 2 managers, 1 knowledgable…the other

    Advice to Management

    Go back to school. There's a short yellow bus with a few seats available.


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  5. "Foreclosure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Durham, NC
    Former Employee - Anonymous Employee in Durham, NC

    I worked at Seterus (More than a year)

    Pros

    Decent hourly pay without previous experience in the industry

    Cons

    It is difficult to get hired as a full time employee. The benefits for contractors are minimal. It takes a year of work to get any paid days off.

    Advice to Management

    Get organized


  6. Helpful (4)

    "Claims 571"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Beaverton, OR
    Former Employee - Claims Specialist in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Seterus full-time (More than a year)

    Pros

    I was able to move quickly up and I think that movement on resume is what got me a different job not at Seterus. Flexible schedule. Enough employees that it doesn't matter if you are there so you don't feel bad when you take sick time or time off.

    Cons

    Too many things to write almost.They use contracting/staffing agencies so awful benefits with very little chance of getting to fully hired on. If you are someone who likes to just do any easy job and click buttons then the job is great. But if you even slightly like to take pride in your work or want to do your job right then the organization and way of business will kill your soul. I couldn't stand working with a bunch of dumb people or people who didn't want to work. Anyone who was smart and worked hard either quit or was miserable everyday given extra complicated projects and training the dumb people. Every day there I wish I would have just put my head down and not bothered to make this place better.

    Advice to Management

    Recognize which smart, hardworking people you have and get rid of the rest. Raise your standards and give good benefits s the good people stay.


  7. Helpful (2)

    "Challenging"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff in Beaverton, OR
    Former Employee - Staff in Beaverton, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Seterus (More than 8 years)

    Pros

    Benefits, people that work hard and care at the staff level

    Cons

    Everything else. Stuff is always breaking. All leaders are disengaged. Last good senior leader that was managing loss mitigation left. Hope the new president can turn things around

    Advice to Management

    Tell IBM 'no' more


  8. Helpful (1)

    "It's a Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Late Stage Collections in Beaverton, OR
    Current Employee - Late Stage Collections in Beaverton, OR
    Recommends
    Positive Outlook

    I have been working at Seterus full-time (Less than a year)

    Pros

    Full time, benefits, bonus structure

    Cons

    Constant changes, don't get used to anything

    Advice to Management

    Keep things more consistent.


  9. Helpful (7)

    "WORST JOB EVER - WORST WORK ENVIRONMENT EVER"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Specialist in Salem, OR
    Former Employee - Call Center Specialist in Salem, OR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    You can say you work for IBM, and you get a paycheck.

    Cons

    You will not be happy here unless you are a psychopath or sociopath. They will tell you it is customer service, but it is hard-core collections. Work as a temp for 2+ years with mandatory OT & no health insurance to get permanent to earn bonus. They then make continual changes to bonus structure to reduce earnings, and reduce your bonus so they can offer it to temps. By the time you are permanent your health is ruined, but if you use sick leave or your health insurance they will target you for dismissal. You had better know how to kiss up really well and collect funds even if you have to lie and terrorize the customers to do it. This company will destroy your life - and forget having a personal life, you'd better be devoted to the company even though they don't give a rip about their employees. They will ride you until you drop, because, hey - this is big business and big business only cares about corporate profits - not their employees. It's cheaper to use temps so they don't have to pay benefits. They use employees like they use toilet paper. They only give lip service to valuing employees or creating a positive work environment. EXTREMELY negative work environment.

    Advice to Management

    Don't bother giving advice - they are not interested in actually changing, just in their own profits. They have forgotten that happy employees are productive employees and use negative reinforcement to motivate.


  10. Helpful (6)

    "EVERYTHING DOESN'T SEEM RIGHT!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Agent in Beaverton, OR
    Current Employee - Customer Care Agent in Beaverton, OR
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    - benefits
    - and if you survive .... opportunity for growth
    - if you become a full time employee at IBM ... then you're good. So give your best to work on your end!!! work hard!!!!! To be FREE FROM CONTRACTORS !!!!!!! ASAP !!!!!!!!!!!!!!!!!!!

    Cons

    - if you come through a contractor like manpower .. get ready to be treated like garbage. They are NOT flexible with schedules and they don't give a CRAP for you in any sense.
    - if you come through a contractor like Aerotek ... ...get ready to lose 60% (YES 60%) of your incentive for "tax purposes"
    - They provide a training with good mentors that are unnecessary if you are self-taught ( If you are self-taught... these 3 week classes are gonna be like hell to you)

    Advice to Management

    GET LOST !


  11. "claim"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Beaverton, OR
    Current Employee - Claims Specialist in Beaverton, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good job I like this job

    Cons

    Nothing bad. I like this job

    Advice to Management

    Good manger. Schedule is flexible


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