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Seterus Reviews

Updated January 19, 2018
138 reviews

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2.4
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Jay Hamilton Memmott
27 Ratings

138 Employee Reviews

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Pros
  • Part of IBM so it has a great life/work balance with work from home option (in 7 reviews)

  • Good pay, good benefits, awesome coworkers (minus management) (in 7 reviews)

Cons
  • Agents know more that the Team Leads and SME's (in 8 reviews)

  • Everything else is locked up only to be used by upper management (in 8 reviews)

More Pros and Cons

  1. "Shady company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Title Services in Beaverton, OR
    Former Employee - Title Services in Beaverton, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Seterus full-time (More than 8 years)

    Pros

    Some corporate perks. Location is nice. Catered lunches. Work from home options. Decent health, vision and dental insurance. Casual office.

    Cons

    Extremely high stress. Disorganized. Lots of office drama and horrible politics. Company participates in illegal activity and puts employees at risk.

    Advice to Management

    Shake up team leads and management. Advocate for the employees.


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Timbuctoo, NJ
    Former Employee - Manager in Timbuctoo, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Seterus full-time (More than 3 years)

    Pros

    Flexible Hours
    Nice office
    Very friendly officemates

    Cons

    Severe traffic near the office
    low pay and unimpressive benefits
    high employee churn
    rumors of a corporate buyout by a Slovakian conglomerate

    Advice to Management

    Keep it up!

  3. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Seterus full-time (More than 5 years)

    Pros

    Pay - Certain positions make quite a bit of money given the simplicity of responsibilities

    CEO - Several regime changes have happened in the last year. The most recent is a step in the right direction.

    Cons

    Management – Very few are truly talented/intelligent. Most do not have fundamental understanding of their processes and of the business.

    Politics/Bureaucracy - Completely demoralizing. The organization is bloated with unqualified people. Promotions lean strongly on favoritism. Management level discussions are short sighted and often feel as if everything is a personal battle.

    HR – Nonexistent. Do not expect support in any meaningful way. You’re better off taking your concerns directly to IBM HR.

    Professionalism – Embarrassing. Most consider it a hostile work environment. Behavior that should be grounds for immediate termination are ignored(at all levels).

    Future – Not bright. Expect drastic changes to the employee headcount and the direction of the organization.

    Advice to Management

    Majority of middle management/sole contributors need to go - This is the heart for the poor performance and outlook of the company. Changing the atmosphere objectively starts here as these are the people that own the processes and are responsible for line level employees .


  4. "Great company if they would get rid of old Wilshire Credit management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Subject Matter Expert in Research Triangle Park, NC
    Former Employee - Subject Matter Expert in Research Triangle Park, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Seterus full-time (More than 5 years)

    Pros

    Amazing benefits from technology giant IBM!!!! Seterus is a subsidiary of IBM

    Cons

    IBM bought Wilshire Credit and turned it into Seterus Inc. Unfortunately there are still some leaders from the old company with bad habits such as favoritism and retaliation tactics

    Advice to Management

    Consider letting go of Jennifer Wright. Fear tactics, favoritism and getting rid of top talent only promotes mediocrity wh/ goes against IBM's mantra.


  5. "SPOC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Spoc in Beaverton, OR
    Current Employee - Spoc in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Seterus full-time (More than a year)

    Pros

    Love the commission, the benefits, and my coworkers

    Cons

    Management doesn't care about you.

    Advice to Management

    Please listen to your employees.


  6. "Poor organizational management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Various in Beaverton, OR
    Former Employee - Various in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Seterus full-time (More than 8 years)

    Pros

    Great benefits including PTO, parental leave, 401k matching, decent pay in many cases.

    Cons

    Top heavy organization that does not make good business decisions. To fix it, they keep hiring and promoting near the top. Poor management strategies. Does not value experience and education ending up with uneducated executives making poor decisions resulting in lower level layoffs.

    Advice to Management

    Stop completing exercises just for the sake of the exercises. Look at what would really bring about a change and then have experts implement those strategies without censorship.


  7. "compliance"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Seterus full-time

    Pros

    benefits, learning opportunities, time off

    Cons

    overly bureaucratic, few raises. Sole client provides all business. IBM might sell them

    Advice to Management

    To IBM; stop the skeleton crew style and the layoffs kill morale. Cut the red tape.

  8. "Great to fill gaps between jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Helped pay a few bills

    Cons

    No upward mobility
    Treated like sheep


  9. "Delinquency management call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Research Triangle Park, NC
    Former Employee - Anonymous Employee in Research Triangle Park, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Seterus full-time (More than 3 years)

    Pros

    Great coworkers, pay is decent.

    Cons

    This company has too much favoritism, is unstable, rules change too much and you can't keep up with the constant change, it's slowly declining. Management knows nothing but tries to train their employees about something they know nothing about. This company is not for helping people keep their home but rather set them up for failure so that they can eventually take it anyway. Repayment plans and modifications are set up for the customer to fail.

    Advice to Management

    Learn to be understanding and flexible. These are peoples lives. Not just the homeowners but also your employees.


  10. "Worst Compnay I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Late Stage Specialist in Research Triangle Park, NC
    Current Employee - Late Stage Specialist in Research Triangle Park, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Seterus full-time (More than 3 years)

    Pros

    You get to work for IBM

    Cons

    Turnover rate is horrible. Not a good place to retire from. you could get fired for anything. You walk on eggs shells while here wondering when will they fire you. they keep you in the dark about the status of the company and contract. Agents know more that the Team Leads and SME's. Management is horrible. No room for growth. They give you a management title, then they take it away from you. Incentives suck and the company doe not make the employees feel appreciated for all the hard work we do!

    Advice to Management

    Listen to your agents


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