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      Superscript

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      Superscript reviews

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      3.6

      71% would recommend to a friend

      (63 total reviews)

      Christopher Barclay

      50% approve of CEO

      59% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      4.0

      Work/Life balance

      4.0

      Compensation and benefits

      3.7

      Culture & values

      3.7

      Senior management

      3.7

      Career opportunities

      Superscript has an employee rating of 3.6 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Superscript employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      63 reviews
      4.0
      Jan 31, 2025

      Fast-paced challenging work in a friendly environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Superscript provides high levels of autonomous work and good career prospects. - A very sociable company with plenty of focus on wellbeing and mental health - The EXCo at Superscript deeply care about the success of the business - Superscript actively seeks feedback from their employees on how to improve and actually action this feedback

      Cons

      - Growing pains are reasonably common for a company the size of Superscript. - Technical challenges are often not completely understood. - Workload expectations are ambitious in relation to headcount, especially given the complexity of systems and interdependent processes. - Can be tricky to find a free desk on busy days in the office.

      1.0
      Oct 1, 2024

      Declining Culture and Leadership Issues Are Tearing the Company Apart

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some great people to work with.

      Cons

      The company was once a great place to work, but recent changes in senior management have drastically altered the culture for the worse. The commercial side of the business has been severely impacted, with many talented individuals being pushed out or removed entirely. There is no clear evidence that these actions were necessary or have benefited the business. Instead, it feels like an attempt to silence those who challenge or offer ideas that don’t align with the top leadership's vision. Favouritism is increasingly apparent, with resources and opportunities going to individuals who are more concerned with self-promotion than delivering genuine business value. These favoured few haven’t demonstrated that they have the right ideas or the ability to implement initiatives that drive success. Meanwhile, talented employees with a proven track record of delivering results are being sidelined, leading to a decline in morale and, ultimately, damaging the business. There's also a significant lack of transparency, honesty, and respect from the Executive Committee. Communication often feels overly optimistic and disconnected from reality. The high rate of employee turnover is being glossed over, but those who leave share their experiences, and it's clear that there’s a deeper cultural issue at play. It’s disappointing to see the company focusing on managing the narrative rather than addressing the core problems. It’s a sad situation for what was once a great place to work.

      avatar
      Superscript Response
      1y
      Thank you for sharing your detailed feedback. We’re glad you’ve had the opportunity to work with great colleagues, as our team is a huge part of what makes Superscript special. We recognise that any change can feel unsettling, and we understand that adjustments to leadership and strategy may not align with everyone’s perspective. Our intention has always been to make decisions that position the company for long-term success, and we work hard to support employees through any change. That said, we acknowledge that we may not always get it right, and your feedback highlights areas where we could improve. Fostering an environment where ideas and constructive feedback are welcomed is crucial, and our speaking-up policy and open-door leadership approach are in place to ensure every voice is heard. Regarding favouritism, we strive to ensure opportunities and resources are distributed based on merit and business needs. Recognising and advancing talent across all teams is something we continually review to ensure fairness and alignment with our goals. We have processes in place to ensure fairness and merit-based decision-making, however, we take on board that these might not always be clear in every circumstance and we’ll endeavour to improve transparency around our processes. Transparency is core to our communication efforts, and we aim to keep everyone informed through weekly updates, quarterly strategic game plans and open discussions about progress toward goals. We acknowledge concerns about employee turnover. While our attrition rate remains below the industry average, we’re committed to building a culture that retains and nurtures talent. Your feedback is invaluable as we work to address these challenges and maintain a supportive, inclusive workplace.
      1.0
      Apr 15, 2024

      Beware - there is a fox in the henhouse

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some really fantastic people - smart, kind & full of energy.

      Cons

      A recent leadership and board hire, from a well known multinational, has brought a tidal wave of politics, destroyed the culture, and has left people disillusioned and untrusting of him and the business. Sadly, he does not treat employees with any respect or time, and relies on regular company-wide slack messages to 'inspire' and 'uplift.' It's not what leadership looks like, and Superscript is no longer a nice place to work. It's amazing how much negative impact one person can have. A lot of people will be leaving soon, and I'd really urge people interviewing for roles at Superscript to do their due diligence on whether Superscript has the leadership or financial strength

      avatar
      Superscript Response
      2y
      Thank you for taking the time to provide feedback about your experience at Superscript. We believe that our people are the most important part of our business, and fostering a culture of mutual respect and support is key to our success. We’re pleased to hear that you’ve enjoyed working with many of your colleagues and that they embody such positive qualities. We also acknowledge your feedback on the leadership changes, and recognise that such changes can be difficult. We’d like to assure you that our senior hires undergo a rigorous selection process in line with our commitment to leadership excellence; while upholding values of transparency, collaboration, and respect at their core. We understand that the transition period has been demanding and we’re actively addressing this by expanding our team. This will help alleviate workloads and ensure our leaders have more opportunities to engage directly with their teams. We're committed to fostering an open dialogue and encourage anyone with concerns to reach out directly to their managers or our People Team. Your feedback is crucial to us, we know we can always do better, and we're dedicated to continuous improvement and maintaining a supportive work environment. Superscript is on a clear and solid path, supported by strong investor backing. Thank you for your feedback, and please don't hesitate to share more thoughts with us directly.
      Viewing 1 - 3 of 63 Reviews
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      ReviewsSuperscript reviews

      Glassdoor has 65 Superscript reviews submitted anonymously by Superscript employees. Read employee reviews and ratings on Glassdoor to decide if Superscript is right for you.