Swoon Reviews | Glassdoor

Swoon Reviews

Updated November 12, 2018
79 reviews

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4.7
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Michelle Baker
58 Ratings

79 Employee Reviews

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Pros
  • "I would highly recommend Swoon to future candidates" (in 8 reviews)

  • "This is the most transparent and fun company I have ever worked for" (in 7 reviews)

Cons
  • "Work life balance but that's with any staffing agency" (in 9 reviews)

  • "Staffing is not for everyone but if you have the passion there are no cons with Swoon" (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Professional Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Recruiter in Chicago, IL
    Current Employee - Professional Recruiter in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Swoon full-time (More than a year)

    Pros

    Swoon is an amazing company to work for! Wonderful benefits, people, and opportunity to make lots of money. I love that I have the opportunity to speak with leadership and speak freely... you can't do that at most staffing agencies. They understand the challenges and aren't afraid to hit them dead on. I am looking forward to my future and to see what Swoon has in store!

    Cons

    Work life balance but that's with any staffing agency.


  2. Helpful (1)

    "Direct Hire Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Swoon full-time

    Pros

    Lot's of opportunity, great team, fun environment.

    Cons

    none at this point in time

    Advice to Management

    keep it up!

  3. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Swoon full-time

    Pros

    Hire great people
    Can easily shift direction to support client needs
    Transparent CEO and President
    My experience has been fair compensation for all employees
    Fun company outings
    Leadership listens to employees even if they don't necessarily want to
    A good amount of vacation time

    Cons

    Tough industry
    Work/life balance (depending on how you look at it)

    Advice to Management

    Thanks. Keep it going.


  4. "Great overall experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Seattle, WA
    Current Employee - Recruiter in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Swoon full-time (Less than a year)

    Pros

    Great clients expose us to a diverse range of positions and regions throughout the US and in CAN. Very patient with their staff and allows us a nice way to hone our skills.

    Cons

    The industry is tough now so the front end work hours to keep up is needed.

    Advice to Management

    Continue to work with the individual team members offering support and extra training when requested. It helps!


  5. "Great opportunity for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Swoon full-time

    Pros

    Great culture, opportunity for growth, commission structure, and incentives!

    Cons

    Hard to say, but always busy (which means business is great) and a lot of competition


  6. Helpful (17)

    "BEWARE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter in Chicago, IL
    Former Employee - Recruiter in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Swoon full-time (More than 3 years)

    Pros

    Benefits are really good. Be wary though, you’ll never use all the PTO because the goals are unattainable and vacation is secretly discouraged (unless you're a favorite).
    Young culture can be fun at times (Lolla), but ends up resulting in unprofessional behaviors - leadership included.
    90% of the people here are pretty cool/down to earth, but cool does not equal good to work with.

    Cons

    * Turnover. Do a quick search on LinkedIn of everyone who only stayed for 1-2 years. They will scapegoat and say that people needed to leave, which may be true in some cases, but definitely not most. Then, they will try some half-hearted attempt at accepting turnover and claim they are 'continuously changing and improving,' but they aren't. There are a few people in leadership who have been there for awhile due to obvious favoritism and the Founder's inability and unwillingness to hold those people accountable. They have no reason to leave a cushy job. Outside of leadership, there is no one that has been there for any real length of time. See for yourself.
        * Take positive reviews with a grain of salt, and pay attention to the tenure of those 'reviewers' as most of those people haven’t worked there for longer than 6 months. They essentially force new hires to write reviews while they are in the honeymoon phase. Also, contractors are encouraged to write reviews, so that skews the data on Glassdoor greatly.
        * Refusal to accept any feedback, whatsoever. If you are struggling, they tell you that you'll be able to contribute to change when you're a top performer. Then, when you do become a top performer, they'll tell you that the challenges you face clearly don't matter because you were able to overcome the obstacles before, and the under performers just need to 'work harder.' It's a Catch 22 that keeps them from reaching the next level as a business.
        * Lack of direction of any sort: Every 6 months the founder changes his mind and, in turn, the entire direction and structure of the organization. They will make a drastic change on a whim, but not plan out any actual implementation and then to everyone’s 'surprise,' it doesn’t work and he will change everything again.
        * Lack of professional development. They don’t take anyone's career seriously, even if you work your butt off for them. They believe that they are doing you a favor by letting you work there.
        * Overall, Swoon has a very negative environment. Its 100% the fault of leadership. They emphasize how open and transparent they are, but I witnessed firsthand the level of gossip that happens at the leadership level. When the leaders do those things, how do they expect everyone else to hold themselves to a higher standard? Leadership takes no fault for anything and claim that employees are negative or were “bad apples” that needed to leave, but those “bad apples” happened to be some of the best people they had.
        * The only people that are happy at Swoon are people that are either brand new, and don’t know any better, or the 'favorites'. You will very quickly learn that certain practices are enforced for the “regular employee” versus a favorite. If you are a favorite and unsuccessful at hitting your goal, they will literally just create a new job for you that never existed. If you are not one of the chosen few, they will put you on an unobtainable Performance Improvement Plan based on goals that no one else has ever achieved, rendering you with nothing else to do but search for a new job.
        * It’s all very fake. I worked there too hard for too long. I was someone that came in early and stayed late. It gets you nowhere, honestly. There are too many other great companies to explore. Swoon has nothing to offer except a cool office space, and kegs in the kitchen. Its all cool at first, but not worth the headaches that come with working there.

    Advice to Management

    I gave quality advice while I worked there that went absolutely nowhere, so this will fall on deaf ears for sure. Can't wait to read their response.

        * Invest in Authentic Leaders. Your ineffective, immature leaders push out good people. If any company should know 'people quit their boss not the job', its a staffing company. Swoon does hire good people who really work hard and want to be successful but then they squander those people by having them report to inexperienced leads.
        * I honestly think the founder needs to step back from his involvement in the day to day. He's a 'fly-by-the-seat-of-your-pants' guy and is charismatic enough that people will just blindly follow him. They lack actual leadership and direction and no one in Senior Leadership has the guts to disagree with the founder to create change. His random whims and ideas just exhaust everyone and results in the entire company chasing their tails. He has already made himself very successful and has no desire in helping high performers reach a similar level of success. Its all talk.
        * Pay more, have better hours, provide more training, treat your employees like adults. The best thing they can do for their business would be to hire better leaders and actually hold them accountable. The existing leaders don't have what it takes to build their business or to lead others. None have been in a leadership role anywhere else, and lack any formal management training. They are all just winging it. If Swoon wants to be more profitable, they will need to think years down the road, not 3 months. Ask what their 5 year goals are, guaranteed they say they don't know, but will try to pretty it up by saying you can be part of building what the company looks like.

    Swoon Response

    Jul 17, 2018 – HR Specialist

    We were very disappointed and surprised to read this review because our founders and the leadership team encourage our employees to speak up whenever they have concerns. Swoon has an amazingly... More


  7. Helpful (1)

    "-"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Temporary work frees up your schedule

    Cons

    The waiting for an assignment.

  8. Helpful (1)

    "Extraordinary Experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Swoon full-time

    Pros

    Transparency, communication and the constant positive energy!

    Cons

    None at this time!!

    Swoon Response

    Apr 17, 2018 – Marketing Communications Specialist

    Welcome to the team! We are glad to have you and thrilled to hear you are having a positive experience with us.


  9. Helpful (22)

    "Very Disappointing Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter in Chicago, IL
    Former Employee - Recruiter in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Swoon full-time (More than a year)

    Pros

    The people that work there are pretty great excluding leadership. The recruiting and sales teams are genuine, hard-working people that truly care about their success. The perks (not to be confused with culture) are great. Tons of happy hours, beer in the kitchen, snacks, occasional WFH days (that come with a price), and a pretty solid benefit package. Going to Lollapalooza is fun.

    Cons

    It is sold as a fun culture, but there is a major difference between culture and perks, that is truly lost on Senior Leadership. Culture is about creating a feeling of ownership in your employees, and making them buy into the company's goals, because they feel they're being invested in. There is little to no opportunity for career growth, and this is largely because there is a core group of people that have been with the company from the start that receive opportunities with very little training or knowledge around the teams they're leading.

    It is a culture of 'what have you done for me lately' and although they preach collaboration, they only really care about individual performance. If a team member next to you is struggling, they will tell you to 'worry about yourself, and will ultimately terminate that employee, and take 0% responsibility for it. They deem certain employees as 'bad apples' or 'bad hires' when in reality, this means 1 of 2 things. Either they are a staffing agency that is incapable of finding the right people for even themselves, calling into question the credibility of their business in general OR (more likely) their 200% turnover rate of their sales team, and 40% turnover rate of their recruiting team probably has something to do with the way the company is being run.

    Managers don't have training in the areas they manage, or in management itself, so it really is up to the individual to attain the goals that are put in front of them. The goals are created based on the hopes and dreams of Senior Leadership, and are created with little to no thought around actual business analytics.

    They are actually OBSESSED with Glassdoor, and instead of reading this and feeling any personal consequence whatsoever, they will instruct an army of new recruiters to write posts or make up profiles to talk about how this is 'the best place ever' in hopes of continuing to trick people into working there. Myself, and the nearly 25 other people that left last year wish I would have heeded the negative reviews prior to signing on.

    Advice to Management

    Pay attention to exit interview feedback, and stop excusing yourselves for negative feedback and the overall unhappiness of the senior members of the team. There is no such thing as 'positive attrition,' and it is alarming that after the amount of turnover you've suffered you continue to throw this term around. Take personal and professional responsibility for your mistakes and work to be better.

    Finally, if you don't actually want feedback, then just don't ask for it. There is probably nothing more annoying or frustrating than being prompted to share feedback, and then being told that you are 'being negative' if you say something that doesn't align with the brainwashed opinion of leadership.

    Swoon Response

    Apr 24, 2018 – Marketing Communications Specialist

    Swoon is a company where we have to remain agile and adjust as the business demands us to do so. Feedback from our team, including exit interviews, has been the catalyst for adjustments in... More


  10. Helpful (3)

    "Best Place I've Worked!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Swoon full-time (Less than a year)

    Pros

    Reading so many good reviews about a company can seem like it's almost too good to be true, but Swoon is truly a fantastic company to work for. We are growing fast and for a staffing group that's not even 10 years old, we've accomplished so much and have really cemented our place in this industry, competing with top agencies that have been around for over a decade. The best part about working for Swoon is that everyone genuinely wants to work hard for themselves and for the company. Coworkers are extremely encouraging. We celebrate the success (small or big) of everyone and have great leadership in all departments to learn from, but also keep us accountable.

    Cons

    The hours can be long, but with any position at Swoon, you are going to get out what you put in. Recruiters who choose to work a little extra on the weekends will come out ahead on a Monday morning. There's also lot of metrics driven in analyzing your performance. Is it everything? No. But numbers speak for themselves and we are still a business that needs to make sure our goals are being met. That said, there are so many great plans that leads put together to set you up for success. No one here wants to see you fail. An individual win is everyone's win. Honestly, this isn't a place for people that just want to coast by. Swoon is filled with hard working people that want to succeed. If you don't have that drive or motivation, it may not be the place for you.

    Advice to Management

    We are growing fast and in different locations. Making sure we have the resources to grow out teams and to train is important.

    Swoon Response

    Mar 5, 2018 – Marketing Communications Specialist

    Thank you for taking the time to provide your feedback. We are happy to have you on our team!


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