Tekserve Reviews | Glassdoor

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Tekserve Reviews

Updated August 25, 2017
38 reviews

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2.9
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James Brennan
13 Ratings

38 Employee Reviews

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  1. "Great company with great intentions but bad timing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Tekserve full-time

    Pros

    Great work environment with awesome staff

    Cons

    Limited upward mobility. Too much bloat in the upper management

    Advice to Management

    Build a real 'time machine'


  2. "AR Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Tekserve full-time

    Pros

    Relaxed work culture
    Good people to work with

    Cons

    No where to grow and advance
    Company bought out a few times
    Always playing catch up on work
    Low company moral
    Low salary

  3. "Service Advisor - 1 year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SERVICE ADVISOR in New York, NY
    Former Employee - SERVICE ADVISOR in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Tekserve full-time (More than a year)

    Pros

    Great work environment. Good benefits. Excellent managers. The company was run like the biggest mom and pop store you've ever seen. Internal promotions were quite common. Apple training was free. I felt my career finally had a trajectory. Very diverse workplace.

    Cons

    Well, it was run like the biggest mom and pop store you've ever seen, which could also have negatives. Some people were just kept around since they had been there a long time and it showed. There was a bit of "grooming" going on too among my fellow new hires.

    Advice to Management

    It's a different kind of company now that the store closed and a different business model. Hopefully there will always be that bit of community there amongst what's left of the company. Would have appreciated more forthrightness about plans (or lack there of) to keep service alive. For those of us who stuck around I felt it was quite fair in the end.


  4. "Great place to work and learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in New York, NY
    Former Employee - Technician in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Tekserve full-time (More than 5 years)

    Pros

    The knowledgeable staff. They make sure that you learn the proper ways to repair computers and iPods. And you can take that knowledge with you after you're done there

    Cons

    I don't really have any cons to speak of, it was a pretty good place to work all together. It's closed down now, however.


  5. "A Mom and Pop That Grew Up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Tekserve full-time

    Pros

    Many people have already said it, but the main advantage to working at Tekserve is the community of co-workers. Benefits are good. A good place to jump off into a tech career.

    Cons

    There has been instability in management over the last few years which has lead to constant change in policies and processes.

    Advice to Management

    Tekserve will be closing soon, so there is nothing left to improve. Leadership over the last two years was strong and it is a pity that it has ended.


  6. "Good place to work at (or was)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends

    I have been working at Tekserve full-time (Less than a year)

    Pros

    They work with your schedule, 99.9 percent of everyone was nice. No uniform, closed on holidays or paid holidays, they understand you have a life, speak to you like your human, my manager was absolutely amazing.

    Cons

    This might not be a con to some, the place is male dominate, there are/were about 4 girls working there and i was one, the place is open on saturdays, not really too much negative things to say about it.


  7. "Apple Computer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Apple Computer Service Advisor in New York, NY
    Current Employee - Apple Computer Service Advisor in New York, NY
    Recommends
    Negative Outlook

    Pros

    Tekserve is possibly the best place in the world to get help with your Mac or Apple products. A truly unique 30 year NYC institution. There is lots of love from customers daily.
    The team is so generous with their knowledge and there's a friendly culture. From the employees that have been around over a decade or more, to new hires.
    The opportunity to learn more about Apple products and general computing technology for that matter, presents itself everyday. Study material to get certified in multiple aspects of the Apple ecosystem is accessible as soon as you're hired.

    The same goes for providing world class customer service at every point in the customer experience. The management knows what they're doing when it comes to people and will pass on their skills that work, on to you. Skills that transcend Retail and into relationships in everyday life.

    Cons

    Glassdoor made me do it

    Advice to Management

    None

  8. "Intake Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy going management
    Can easily call out

    Cons

    Bad employees
    Rips Off Customers
    No growth
    really bad pay


  9. "Were a Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Used to be a great company to work for, lots of benefits, small business that I could talk to the CEO regularly.

    Cons

    They seem to be cutting back in order to make more money at the expense of keeping a happy work environment


  10. Helpful (1)

    "Good place to work, but not a lot of opportunity for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Tekserve full-time (More than 3 years)

    Pros

    Very laid back atmosphere. Cool people. Cool technology.

    Cons

    Getting things done there feels like moving the Titanic. Change is slow, but there seems to be a new plan every few weeks.

    Advice to Management

    Get rid of dead weight employees that have either been there for too long or don't add real value to the organization.


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