The Learning Lab Reviews | Glassdoor

The Learning Lab Reviews

Updated July 18, 2017
101 reviews

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101 Employee Reviews

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Pros
  • The flexible working hours also allows you time to do your own thing - run errands in the mornings, take some classes outside of work etc (in 9 reviews)

  • flexible working hours, nice colleagues (in 10 reviews)

Cons
  • This leads to an extremely high turnover rate as employees eventually get fed up and leave (in 8 reviews)

  • Last minute covers, enough to shock you out of bed into a cab (in 12 reviews)

More Pros and Cons

  1. Helpful (7)

    "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at The Learning Lab full-time

    Pros

    Professional and nice colleagues. Office environment is well designed. Curriculum is structured and well crafted. Pay is comfortable. Observations and feedbacks to help you grow and improve.

    Cons

    Have to work on weekends, and 2 late days (till 930) Hard to schedule meetup with friends when your hours are not in sync. Last minute cover classes are quite common. sometimes have to cover classes back to back @ two different venues. Students can be quite a handful sometimes.


  2. "Great teaching experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The company provides various workshops to train newcomers, curriculum teams are willing to openly consider teachers' opinions, nice working environment overall.

    Cons

    Last minute covers can be rather stressful.

  3. Helpful (6)

    "Intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    High salary, flexible work schedule

    Cons

    Work you dry as much as they can

    Advice to Management

    Great job raking in the cash


  4. Helpful (4)

    "Intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay compared to other student intern jobs in Singapore.
    Nice working environment, everything is well designed and clean
    Most students are courteous and fun to be around.
    Managers are welcoming and approachable.
    Young workforce.

    Cons

    Front desk work and managing relationship with parents can be stressful. Expect to get screamed at alot.
    As it is in the service industry, expect to work on either Saturday or Sunday.

    Advice to Management

    Get more feedback on the ground and listen to the people on the ground more.


  5. Helpful (1)

    "Change is difficult"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at The Learning Lab full-time (Less than a year)

    Pros

    1) The company is sincerely trying to improve quality while meeting growth targets.

    2) There is still a majority of staff who will go out of their way to deliver the best learning journey for their students or customer service for the parents.

    3) Fast, dynamic culture with changes happening quickly (To me, this is a pro and not a con).

    4) There are opportunities for personal development & progression if you put yourself out there.

    Cons

    1) One bad apple spoils the entire basket.
    - there are a few people around who are not pulling their weight and perpetuating negative mindsets

    2) Lack of an effective change management plan. When too many things are left to happen, nothing will.

    Advice to Management

    1) Value your people. They are your assets. Listen to them before you expect them to listen to you. Unfortunately, this is the 21st century and people think and work differently.

    2) Empower changes, embrace negative feedback. Acknowledge and communicate about them. If you are sincere, you will be able to convince your staff.

    3) Recognize, reward and retain. When making changes, don't forget, everyone in the company matters.... from the highest person in charge to the ground staff fighting the war.


  6. Helpful (2)

    ""Good" company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at The Learning Lab full-time (Less than a year)

    Pros

    -Fun colleagues
    -Managers/heads go lunch 2 hrs, we also go lor xD

    Cons

    Work too hard you won't be recognised. In fact you will be assigned more tasks and cases because they think you could handle it.

    Progression not based on good performance. What you may think you have done well may not be to the eyes of the mangement.

    Advice to Management

    No point advising. Very good! Stay status quo.. every year see new faces only mah. Save money on giving existing staff increment as well.


  7. Helpful (1)

    "Primary Math"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Novena (Singapore)
    Former Employee - Anonymous Employee in Novena (Singapore)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Learning Lab full-time (More than a year)

    Pros

    Teachers were allowed to focus on managing the classes and retaining the students.

    Cons

    A lot of marking was involved. Busy during weekends. Had to cover other teachers during urgent absence.

  8. Helpful (3)

    "incompetent management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Doesn't Recommend
    Negative Outlook

    I have been working at The Learning Lab full-time (More than a year)

    Pros

    Flexible hours. Gd opportunity to understand the education industry thru interaction with p and stu.

    Cons

    Bias treatment. Decentralisation is crap. What really happens is HECS are not even present on days we need them. Support from HECS is weak. Becos they don't handle the tasks/call. Always on leave for holidays or mc. Rostering still with mistakes. Top is unclear of what is happening on the ground. EPP caused a lot of issues for csd to clear. Must be on gd terms with the top in order to move. Task list is very long.

    Advice to Management

    Get rid of the top who cannot make up her mind. The company has lost the good old culture. Everything is numbers now. Revenue is key.


  9. Helpful (3)

    "A dynamic company that is going through cultural and organisational changes for the long term good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at The Learning Lab full-time

    Pros

    1. Overall open to new ideas and improved ways of working;
    2. Sense of purpose - bringing a greater educational experience to Singaporean students;
    3. Great colleagues
    4. Competitive pay structure
    5. Company growth and potential opportunities

    Cons

    1. The company is going through some cultural changes which will always be painful to some colleagues who can be quite negative at times;
    2. Lack of strong mid-level managers who can help execute/communicate overall company strategy and plan;
    3. A need to put in more effort in people development and training;
    4. Lack of recognition for those employees who put in the effort to make a difference.
    5. Proper office space

    Advice to Management

    Change will always be tough for the ground staff. You need to learn to put in more tools to help support them. Have to be more realistic with how much you can change and grow at the same time.


  10. Helpful (5)

    "Not Worth the Money"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teaching in Singapore (Singapore)
    Former Employee - Teaching in Singapore (Singapore)
    Doesn't Recommend
    Negative Outlook

    I worked at The Learning Lab full-time (Less than a year)

    Pros

    Good pay for fresh grads (but do seriously consider if you're willing to be unhappy at work all the time in exchange for that money).

    Cons

    1. Management is extremely unprofessional and there is a severe lack of transparency in the way teachers are assigned classes and cover classes. Teachers have no idea why they have been chosen to take covers and teachers with the same portfolio and pay scheme (i.e. teaching the same subject and levels) have vastly different working schedules and workloads.

    2. Everything is implemented on the basis that it is "best for our students" when everybody in the company can see that it is for profit. For instance, some programs such as the EPP (extra PSLE Practice), forces parents to pay for an additional 16 hours of lesson time and forces students to attend sessions that are nearly 5 hours long, 4 times per subject, sometimes on consecutive days or on days where they already have other lessons in their schedule. This EPP is not even optional -- it is compulsory for parents to pay for it whether they want to enrol their kids in it or not. Management only informs parents of the EPP via phone call if they take 2 or more subjects here. If not, parents are only informed via email. Many of my students missed their EPPs because they were not aware/parents did not check email.

    3. Constantly having manpower issues and forcing teachers to teach out of their agreed-upon portfolios just because the company is unwilling to hire more.

    4. Lack of proper training for teaching staff. Most fresh grads who enter have little to no experience in teaching and are thrown into the deep end almost immediately, which can be very daunting for them.

    5. Most seniors teachers are under the flexi scheme, where they are paid per class, while new teachers are paid on a monthly scheme. Most teachers are working towards the flexi scheme because it means more pay for the same amount of work/ greater flexibility in terms of choosing classes that they prefer to teach. However, management decided to scrap the flexi scheme without consulting the people that will actually be affected by their decision.

    Advice to Management

    I can't tell if management doesn't care or is just ignoring the fact that majority of the teaching staff is unhappy, but do remember that we are in a service line and teachers are your assets. If you don't acknowledge that fact soon, be prepared to see even more teachers leaving than already are.


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