TheKey reviews

4.2

80% would recommend to a friend

(745 total reviews)

Chris Gerard

82% approve of CEO

74% positive business outlook

TheKey has an employee rating of 4.2 out of 5 stars, based on 745 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TheKey employee rating is 22% above average for employers within the Healthcare industry (3.4 stars).

Reviews by job title

745 reviews
5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Patience with me as I adapt to them & I love the clients! Great environment & team. Very welcoming!

Cons

Must pick and choose quickly the clients that you can and cannot be willing to drive to! Don’t want them getting attached nor you if the distance is to far.

3.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The mission is meaningful, and many employees genuinely care about the clients and caregivers they serve. There are talented people throughout the organization who work hard and do their best despite significant challenges. Remote work flexibility is also a positive.

Cons

The company struggles with consistency, accountability, and communication. Priorities frequently change, decisions are often made without considering operational impact, and employees are expected to adapt with little guidance or support. There is a noticeable culture of favoritism. Opportunities, visibility, flexibility, and influence often appear to be driven more by relationships with leadership than by performance or results. Employees are not always held to the same standards, which creates frustration and damages trust. The organization relies heavily on employees to compensate for process gaps, staffing challenges, and system issues rather than addressing root causes. As a result, burnout is common and turnover remains a challenge. Frequent restructuring and shifting priorities make it difficult to build momentum, retain institutional knowledge, or execute long-term strategies effectively. Employees are often asked to do more with less while receiving limited transparency around decisions that directly impact their work. For a company that depends on dedicated employees to drive results, there is often a disconnect between leadership messaging and the day-to-day employee experience.

Viewing 1 - 3 of 745 Reviews

Glassdoor has 801 TheKey reviews submitted anonymously by TheKey employees. Read employee reviews and ratings on Glassdoor to decide if TheKey is right for you.