Thresholds Reviews | Glassdoor

Thresholds Reviews

Updated August 9, 2017
102 reviews

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2.9
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Mark Ishaug
47 Ratings

102 Employee Reviews

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Pros
  • They help lots of people with mental illness (in 6 reviews)

  • Work life balance is good, at least for the program I'm in - you can't beat an 8:30 - 5 schedule (in 3 reviews)

Cons
  • No work/life balance because of BILLING REQUIREMENTS - Almost ALL of the direct service staff is bringing work home every night (in 8 reviews)

  • Very low pay and impossible bonus requirements, no other non-monetary incentives and poor employee safety measures (in 13 reviews)

More Pros and Cons

  1. "Thresholds has its pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Thresholds full-time (More than 8 years)

    Pros

    Member focused, fantastic clinical staff, fun work, community based

    Cons

    Nepotism, lack of transparency regarding hiring and promotions, poor salaries, disconnected leadership

    Advice to Management

    Allow the agency to unionize. Right now the agency is trying to unionize and the leadership is cracking down hard.


  2. "Community Support Specialist"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thresholds full-time

    Pros

    The work done by Thresholds' employees significantly helps individuals living with serious mental illness and substance use disorders.

    Cons

    The pay is terrible. Employees are put in risky situations: Going into people's homes, working in dangerous areas, and transporting clients.

    Advice to Management

    Better pay.

  3. Helpful (4)

    "The Potential of Thresholds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager
    Former Employee - Case Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thresholds full-time (More than a year)

    Pros

    1 . Clientele needs your help and working in direct service was very personally rewarding.
    2. Flexibility, but it's so needed with this type of work.
    3. Benefits are good, as well.

    Cons

    There's a reason why Thresholds employees are now trying to form a Union...

    1. The pay is awful! (you can make more at McDonalds and the majority of staff possess either a Bachelors or Masters degree.. that's just NOT OKAY)
    2. The work conditions can be a dangerous/unpredictable (extra security measures, this is an easy fix.. but when employees ask for a security camera they are told it's "too expensive") hmm.. so does Thresholds really value the lives of their clients and staff?

    3. No work/life balance because of BILLING REQUIREMENTS - Almost ALL of the direct service staff is bringing work home every night.

    Advice to Management

    1. Listen and validate your employees on the front lines! Stop focusing so much on numbers/appearances and start focusing on the people who are doing the grunt work and maybe you'll have less turn over. Use your employees to help implement positive changes that will in the long run help the lives of clients!

    2. Also, majority of Team Leaders are incompetent and in return are overworked and undervalued and often project that frustration onto their team... this needs to be addressed...asap


  4. Helpful (3)

    "Great work, shady administration...but isn't that every NPO?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager/Outreach Worker
    Former Employee - Case Manager/Outreach Worker
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Thresholds full-time (More than 10 years)

    Pros

    The actual work is wonderful--the clientele are a hoot to work with, the job varies drastically day-to-day, working with in a team setting provides support and joy.

    Cons

    Higher-ups were disconnected--unclear if they were incompetent or oblivious. In contrast to the professed "person-first" ethos, they are much more concerned about funding, partners with important landlords, etc. Every so often they would exert pressure on staff to do illegal or unethical things.


  5. "Good days & bad days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Support Specialist
    Current Employee - Community Support Specialist
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Thresholds full-time (Less than a year)

    Pros

    Really like my coworkers and the members I work with. I generally feel supported by my coworkers and supervisors. The days vary a lot and it's great to work out in the community.

    Cons

    Exhausting and I spend an extra ~5 hours/week writing casenotes. I get the sense Thresholds has less turnover than other community mental health agencies, but there's still a lot of turnover.


  6. Helpful (4)

    "Elements of truth in every review about Thresholds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSS in Chicago, IL
    Current Employee - CSS in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Thresholds full-time (More than 3 years)

    Pros

    Getting to know members, helping members and their families find resolutions, getting to see actual DSM diagnoses every day, experiencing real world issues first hand

    Cons

    Substantial turnover-people rarely stay longer than 2 years, and that includes team leads. Not only does this translate to an ongoing lack of experience and know how in addressing or problem solving complex mental health issues with members but it also interferes with getting insightful and knowledgeable supervision from team leads.

    Chasing down members who truly don't want to maintain appointments takes away from those who really do care to have appointments to work on issues. And, due to the quotas that are enforced, many of us feel like chauffeurs driving all over town, ramping up the mileage on our cars and the hours that we bill for. It is more about obtaining quantity over providing quality.

    The company lacks diversity because most staff are under 30, recently graduated, hetero, white females. Much groupthink, with very little emphasis on critical thinking to solve problems.

    Advice to Management

    With the plethora of reviews available on this site for quite some time, there's been nothing done by management to alleviate any issues described. That said, not exactly sure what to write here.


  7. "Community support specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thresholds full-time

    Pros

    Flexible hours and great work environment

    Cons

    The pay is very low

  8. Helpful (1)

    "Therapist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Thresholds full-time

    Pros

    Training, mission, inter-office support and shared compassion from co-workers

    Cons

    Very low pay and impossible bonus requirements, no other non-monetary incentives and poor employee safety measures

    Advice to Management

    More transparency, more reasonable opportunities for bonuses or non-monetary incentives.


  9. Helpful (1)

    "Thresholds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Thresholds full-time

    Pros

    The mission is inspiring and most of the people are terrific.

    Cons

    Very hierarchical, no room to move.


  10. "Community Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ACT Community Support Specialist in Chicago, IL
    Former Employee - ACT Community Support Specialist in Chicago, IL
    Recommends
    Approves of CEO

    I worked at Thresholds (More than a year)

    Pros

    Great Team Work and Supervision opportunities; My team leaders were always available to offer support or direction when needed.

    Cons

    Spend quite a bit of personal time completing tasks including written notes and offering support to clients with severe mental health needs.


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