TicketNetwork Reviews | Glassdoor

TicketNetwork Reviews

Updated May 4, 2017
90 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Approve of CEO
TicketNetwork Co-Founder and Chairman of the Board Donald J. Vaccaro
Donald J. Vaccaro
55 Ratings

90 Employee Reviews

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Pros
  • Free food and the gym can go a long way (in 37 reviews)

  • Friendly environment, opportunity for growth, and don't forget the free lunch (in 14 reviews)

Cons
  • low pay high cost of health care (in 7 reviews)

  • Lack of communication and coordination with other team/business units which makes it difficult and time consuming for little things to be done (in 3 reviews)

More Pros and Cons

  1. Helpful (6)

    "Executive Support Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Windsor, CT
    Current Employee - Anonymous Employee in South Windsor, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TicketNetwork full-time (Less than a year)

    Pros

    The company pros are the free food, laundry, gym, casual dress code, friendly coworkers, various clubs to suit different interests, and decent company parties and happy hours. The Executive Support program specifically is a good starting platform for recent graduates looking to get their foot in the door and allows employees to make widespread connections throughout the company.

    Cons

    At times, Executive Support is nothing more than a glorified internship, as the job duties include being a receptionist, delivering mail, and performing mundane tasks that it seems others are too lazy to do themselves. However, Executive Support employees will get noticed for exceptional work they put into both the mundane tasks as well as major projects. As long as you work hard, you will move on to a job that you like and suits your interests.

    Advice to Management

    Communication can always be improved from the top level all the way down.


  2. Helpful (2)

    "Software Company supporting Entertainment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in South Windsor, CT
    Current Employee - Product Manager in South Windsor, CT
    Neutral Outlook
    Disapproves of CEO

    I have been working at TicketNetwork full-time (More than 5 years)

    Pros

    There are a wide variety of different projects going on all the time with opportunities for database engineers, desktop and web application developers.

    Cons

    The company direction is chaotic and changes regularly at the whim of the CEO and owner, making planning extremely difficult and seeming like there is no overall company goal.


  3. Helpful (1)

    "Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SDE3 in Hartford, CT
    Current Employee - SDE3 in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TicketNetwork full-time (More than 3 years)

    Pros

    colleagues are nice, good food, good work, good environment

    Cons

    sometimes we have a lot of work and it gets busy


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  5. Helpful (3)

    "Good place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in South Windsor, CT
    Former Employee - Customer Service Representative in South Windsor, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TicketNetwork full-time (More than 3 years)

    Pros

    Good Benefits, Free food, Free gym, Decent pay and overtime available constantly.

    Cons

    You cannot request any time off in the months of November and December. They sometimes force you to work on your day off and you can't say anything about it because you signed the handbook (that's what they use against you). Half of the management do not do their jobs right. In order for you to succeed in this company or try to go to another department you have to be friends with higher people and half of the management are immature themselves.


  6. Helpful (4)

    "Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Support in South Windsor, CT
    Current Employee - Executive Support in South Windsor, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TicketNetwork full-time (Less than a year)

    Pros

    In the most endearing way possible, I look at TicketNetwork as the land of misfit toys. A place where everyone, regardless of their relation to the cookie cutter standard, is given a shot and has a voice. A place where everyone's voice is heard regardless of position level. A place that is generous with free food, laundry, and company perks. A place where everyone is encouraged to be themselves at work (casual, laid back environment), so long as their working hard toward the success of the company.

    Cons

    Lack of communication. So many intelligent, strong minds working independently has lead to a lack of communication which can sometimes cause overbearing and inefficient workloads.

    Advice to Management

    Improve communication. Improve training. Educate your employees on the company, its history, and the industry, and they will help make your business thrive.


  7. Helpful (5)

    "A good place to gain experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Windsor, CT
    Current Employee - Anonymous Employee in South Windsor, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TicketNetwork full-time (More than 3 years)

    Pros

    There are a lot of opportunities for employees, especially entry level or inexperienced employees, to gain valuable experience in different areas of business. The culture is laid back, but has a definitely entrepreneurial spirit. It is definitely a team-oriented place as well, which leads to a lot of collaboration. The company has a free cafeteria, gym, and laundry room which is a unique perk.

    Cons

    Salaries can border on low, and the benefit packages are average with a high cost for insurance. Communication between departments could stand to improve as there can be a lot of confusion surrounding different projects or tasks that require input from multiple teams.

    Advice to Management

    Improve communication and take the time to reward high performing employees. Improvements in these areas will lead to employees staying with the company longer.


  8. Helpful (6)

    "Not Worth It"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Windsor, CT
    Former Employee - Anonymous Employee in South Windsor, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TicketNetwork full-time (More than 3 years)

    Pros

    - There is free food, but the cafeteria doesn't uphold state laws for food service (don't trust the day-old soups).
    - No dress code, piercing/tattoo policy.

    Cons

    - Promotion process is very slow (unlikely to significantly advance within three years). You are unlikely to move to management without flirting, having unprofessional or even illegal relationships, or brown-nosing. (There were instances where HR was involved because a minor was "in a relationship" with their adult manager on FaceBook.
    - The company is based upon the "legal" resale of concert, event, and sports tickets (for example, you purchase tickets when they go on sale or pre-sale, and you sell them for hundreds or even thousands of dollars more than they're worth).
    - The professionalism of the managers or supervisors is akin to that of the high school interns. It is very hard to take supervisors seriously because they don't take themselves seriously.
    - There are very few positions there that provide valuable experience if you ever want to get a real career.
    - The company tends to employ very questionable people. There are criminals and sex offenders in management and upper-management.
    - Overall, it seems like this company needs a severe check on their morals and values.

    Advice to Management

    Providing a more professional environment will undoubtedly create and inspire prolific employees that actually earn promotions based on work ethic and ambition to learn and grow. Lastly, it is very difficult to find pride in your own company when your personal morals and ethics don't align with the company's practices.


  9. Helpful (4)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Windsor, CT
    Current Employee - Anonymous Employee in South Windsor, CT
    Recommends
    Neutral Outlook

    I have been working at TicketNetwork full-time (More than a year)

    Pros

    Employees are excellent
    Work is engaging
    Recognized for hard work, going the extra mile.
    Compensation is comparable to other companies in the local market.
    Benefits are great.
    Company is growing

    Cons

    Company is currently growing quickly so you have a slight culture change happening internally. The way we used to do things vs the way we want to do them moving forward.

    Advice to Management

    Better communication from the top down - (Up coming product releases, company financial health, projects that are being worked on, plans to better the position of the company, etc)
    Marketing to the consumer - we have a great company and product lets get our name out in front of more people- lets be recognizable in our market space.


  10. Helpful (2)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales Representative in Kinston, NC
    Former Employee - Sales Representative in Kinston, NC
    Recommends
    Approves of CEO

    I worked at TicketNetwork full-time (More than a year)

    Pros

    I enjoyed my time at TN. Mr. Vaccaro truly cares about his employees. Free lunch, breakfast, snacks, onsite gym, outside gym membership discounts, family gatherings....the list goes on and on!

    Cons

    Some of the manager were not friendly and could be unprofessional at times.

    Advice to Management

    Maybe take some leadership classes and understand diversity as it relates to your employees.


  11. Helpful (11)

    "An exercise in futility and unprofessionalism."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Windsor, CT
    Former Employee - Anonymous Employee in South Windsor, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TicketNetwork full-time (Less than a year)

    Pros

    Free Food
    Flexible Hours
    Appealing Campus
    Small Animal Sanctuary
    Close to the Interstate
    Friendly Maintenance Staff
    Little Oversight from Managers

    Cons

    Unqualified Managers
    Low Pay
    Poor Benefits
    Overly Casual
    Rampant Incompetence
    No Opportunity for Advancement

    Most people at TicketNetwork make between $12 and $14 per hour, regardless of the job title affixed to their name. The employees are generally uneducated, wear all-black goth clothing, have visible piercings and tattoos, and suffer from noticeable social anxiety. The environment is very casual--to the detriment of professionalism. The turnover rate is unparalleled, and the current management is composed of those who have simply remained since the company's inception. In essence, nepotism is systemic, promotion to managerial positions is unlikely--since current managers are unfit to manage and thus unlikely to receive external job offers--and nearly all intelligent, motivated people do not last more than a few months. As a recent college graduate eager to incorporate himself in the corporate workforce, it would be an understatement to say that I am dissapointed. Many employees compare TicketNetwork to Google, citing the casual dress code and free food. After some basic research, I can assure you that those who work at Google make about three times as much money and are seasoned professionals. The comparison is laughable at best.

    Advice to Management

    Learn to properly write, read, and speak. Learn how to react to issues in a professional manner. Avoid peddling the fiction that TicketNetwork is a great company; there are no indications that this is true, but there exists plenty of evidence that says otherwise.

    TicketNetwork Response

    Apr 29, 2016 – HR Representative

    TicketNetwork offers its employees a market competitive compensation package, which includes salaries, incentives, and benefits. TicketNetwork also believes in a pay for performance philosophy, which ... More


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