TicketNetwork Reviews | Glassdoor

TicketNetwork Reviews

Updated November 26, 2018
120 reviews

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3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
TicketNetwork Co-Founder and Chairman of the Board Donald J. Vaccaro
Donald J. Vaccaro
76 Ratings

Employee Reviews

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Pros
  • "Large fully staffed cafeteria with free food all day long" (in 49 reviews)

  • "Free lunch and unlimited coffee, soda etc" (in 17 reviews)

Cons
  • "low pay high cost of health care" (in 11 reviews)

  • "Upper management is closed minded to suggestions and feedback, and tend to be very passive aggressive towards employees" (in 7 reviews)

More Pros and Cons

  1. Helpful (4)

    "TicketNetwork"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at TicketNetwork full-time (Less than a year)

    Pros

    The atmosphere feels like a community, everyone is friendly and always happy to help you. I couldn't have asked for a better starting position.

    Cons

    There is a lot of pressure from higher up to get things done at incredible speeds as well as side projects.

    Advice to Management

    I suggest to the higher ups to really understand what each of their sections actually does and how much work goes into it.


  2. Helpful (5)

    "Used to be amazing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TicketNetwork full-time (More than 8 years)

    Pros

    It used to be an incredible place to work and grow.
    There's a cafeteria with good food, a gym, a farm.

    Cons

    It's taken a turn for much worse. Good talent is leaving, people who have been with the company a long time are either being gotten rid of or leaving of their own accord.
    There's not a clear statement of what is expected of you, and the compensation does not actually match he demands.

    Advice to Management

    Listen to your employees. Find out what they need/want and deliver it. There's little reason to stay

  3. Helpful (3)

    "HAS CHANGED FOR THE WORST"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TicketNetwork full-time (More than 5 years)

    Pros

    Free food is about it, if you choose to eat it

    Cons

    Having worked there for many years and having seen many management changes things have gone significantly downhill recently. There was a time when good talent was appreciated, those days are long gone along with many of the talented people who have also left. The demands have become unreasonable and extreme, pay is low, promises not kept. There is no company focus, no appreciation, no communication and no future here.

    Advice to Management

    Ignoring the problems over the years has cost the company dearly. Take heed.


  4. Helpful (4)

    "good times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in South Windsor, CT
    Former Employee - Call Center Representative in South Windsor, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TicketNetwork part-time (More than a year)

    Pros

    Good communication from management. Human Resources is very responsive, good working environment, benefits include free laundry and meals.

    Cons

    Work loads vary, although thats not their fault its more about what events are popular.


  5. Helpful (5)

    "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TicketNetwork full-time (More than a year)

    Pros

    The standard benefits are ok, but the extra benefits are awesome. (On site Laundry, gym, garden)

    Cons

    Interdepartmental politics can be annoying


  6. Helpful (5)

    "Great opportunities, people, and environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in South Windsor, CT
    Current Employee - Account Director in South Windsor, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TicketNetwork full-time (More than a year)

    Pros

    The sky is the limit at TicketNetwork. I have worked for small and large organizations and TN has the best of both worlds. TN is entrepreneurial by nature and favors self starters. TN also has the structure and accountability you often won't find in the same breath as the aforementioned. Exciting products and clients, offers positions in a variety of areas including MKTG, software development, product/project mgmt, customer service, and IT, and the icing is a casual dress environment and free breakfast, lunch, and dinner at their Staff Cafe. Oh yeah, a gym and laundry are also on site.

    Cons

    It's not in the heart of a major city in CT, but it certainly is close to 91, 84, and relatively close to 15.


  7. Helpful (5)

    "Fun Environment with great Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TicketNetwork full-time (Less than a year)

    Pros

    Great family-type environment with some great benefits. The free cafeteria and other fringe benefits are great and the people are very friendly and willing to help each other out. Very collaborative environment with opportunity to grow if you are willing to put the time in and work hard. I've only been here a short time and I'm very happy that I made the move to TicketNetwork!

    Cons

    The company grew rather quickly and needs to look at the organizational structure. A lot of processes in the support areas tend to be a little labor intensive and the company needs to invest more in better applications for those areas.

    Advice to Management

    Listen to the employees - don't just make random decisions without getting the input of the employees who actually do the work!

  8. Helpful (4)

    "Perfect Place for Notable People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TicketNetwork full-time (More than 5 years)

    Pros

    First place I have worked that people say hello to me by name in the hall, even when I do not work directly with them.

    Opportunity to take on ownership of things that are at risk of failing or falling into the gap, just by asking.

    Flexible role and responsibility.

    Cons

    The market/business runs round the clock. Working schedule has to adjust sometimes.


  9. Helpful (3)

    "Community Driven Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TicketNetwork full-time (Less than a year)

    Pros

    Good Benefits, Casual Dress Code, Company invests in entry level staff, Fast-paced environment, diverse work force, and training available.

    Cons

    Hour lunch break and favoritism of certain employees.

    Advice to Management

    More investment in manager training, increase in merit based wages to promote employee retention, and bring back more of the employee perks that have dropped off.


  10. Helpful (3)

    "Good Opportunities for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Windsor, CT
    Current Employee - Anonymous Employee in South Windsor, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TicketNetwork full-time (More than 5 years)

    Pros

    TicketNetwork is a fast growing company with a lot of moving parts. There's a lot of opportunity to take on new things and continually learn more and grow within the company. Additionally, the people here are great to work with. I've had the pleasure of working with a number of different teams of intelligent, driven, and interesting people. Due to the innovative nature of the company, you have to stay on your toes and continually adapt, which keeps things interesting

    Cons

    As with any growing company there are areas for improvement. Pay is a bit low and the benefits are on the expensive side. That being said, there are a lot of amenities offered by the company (free food, free laundry and gym, renovated game room, etc.) that offset those things.

    Advice to Management

    Communicate freely with employees and take suggestions seriously. Lots of employees here really care about the work community and their input is valuable.