TicketNetwork Reviews | Glassdoor

TicketNetwork Reviews

Updated October 13, 2017
96 reviews

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3.2
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Approve of CEO
TicketNetwork Co-Founder and Chairman of the Board Donald J. Vaccaro
Donald J. Vaccaro
59 Ratings

96 Employee Reviews

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Pros
  • Young atmosphere with a campus that includes a caf with free food (in 40 reviews)

  • Free lunch and unlimited coffee, soda etc (in 15 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Lots of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Windsor, CT
    Current Employee - Anonymous Employee in South Windsor, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TicketNetwork full-time (More than 8 years)

    Pros

    Multiple avenues for advancement. You are in control of your success. Large fully staffed cafeteria with free food all day long. Company is full of very intelligent, friendly people. Very comfortable, team-oriented atmosphere. Diverse, open workforce. Managers have your back.

    Cons

    Business hours are longer than most companies. Health benefits could use some work. Senior management seems to overvalue quantity of work (time in office), rather than quality.

    Advice to Management

    Trust your employees to make good decisions and focus on higher level goals. At least entertain some contemporary benefits like summer hours, a 4 day work week, etc.


  2. Helpful (2)

    "Its a job to gain technical skills really"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Support in South Windsor, CT
    Current Employee - Executive Support in South Windsor, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TicketNetwork full-time (More than a year)

    Pros

    Can learn programs like SQL and VBA. Learn advanced excel. Surrounded by brilliant people. Free food, laundry, company holiday parties. College atmosphere. Average age is 30 or so so young people.

    Cons

    Sketchy company. Huge turnover. Pay is poor. Job is not sustainable if you plan on actually doing something with your life. Stay here no more than 6 months and start looking for a more advanced job in your field.

  3. "hit or miss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TicketNetwork full-time

    Pros

    family oriented, close knit department,

    Cons

    micro management, no bonus, lack of communication, low morale

    Advice to Management

    listen to your reps, they deal with the most issues and know what would be best for the department.


  4. Helpful (2)

    "Do Not Work Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Support in South Windsor, CT
    Former Employee - Executive Support in South Windsor, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TicketNetwork full-time (More than a year)

    Pros

    Free food, no dress code

    Cons

    Really bad food. Unethical business. Employees are WAY underpaid.


  5. Helpful (1)

    "So so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Very Friendly people to work with

    Cons

    Disorganized and training was very unprofessional

    Advice to Management

    Get help


  6. Helpful (5)

    "Don't Do It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TicketNetwork full-time (More than 10 years)

    Pros

    Free lunch and unlimited coffee, soda etc.
    Flexible time schedule

    Cons

    Salaries well below true market value
    Some positions are not allowed any work life balance
    No family insurance plan that makes sense
    No room for advancement unless you become one of the favorites
    Favoritism abounds
    Ethics? What are those?


  7. Helpful (4)

    "Buyer beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at TicketNetwork full-time

    Pros

    Free cafeteria, nice gardens and walking trails

    Cons

    Overall negative environment, negative direction

    Advice to Management

    Stop finding ways to pay good talent less each year.

  8. Helpful (5)

    "Decent at best"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at TicketNetwork part-time (More than 5 years)

    Pros

    Free food, casual dress code, company parties.

    Cons

    Undeserving managers, extremely low salaries, too much of a casual atmosphere. There are a lot of jobs that require horrible night time hours and weekend shifts for low salaries. Such a high turnaround rate and low morale in particular departments because of this.

    Advice to Management

    Pay people more. Stop making people work ridiculous shifts. Let people want to stay at the company longer so they can form an attachment and help make the company grow. Such a high turnaround rate is not productive.


  9. Helpful (4)

    "Software Company supporting Entertainment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in South Windsor, CT
    Current Employee - Product Manager in South Windsor, CT
    Neutral Outlook
    Disapproves of CEO

    I have been working at TicketNetwork full-time (More than 5 years)

    Pros

    There are a wide variety of different projects going on all the time with opportunities for database engineers, desktop and web application developers.

    Cons

    The company direction is chaotic and changes regularly at the whim of the CEO and owner, making planning extremely difficult and seeming like there is no overall company goal.


  10. Helpful (2)

    "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SDE3 in Hartford, CT
    Current Employee - SDE3 in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TicketNetwork full-time (More than 3 years)

    Pros

    colleagues are nice, good food, good work, good environment

    Cons

    sometimes we have a lot of work and it gets busy


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