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Toolots Reviews

Updated Mar 29, 2022

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Found 22 of over 24 reviews

2.5
34%
Recommend to a Friend
26%
Approve of CEO
Toolots Founder and CEO Jason Fu
Jason Fu
7 Ratings

Top Review Highlights by Sentiment

Pros
  • "The people are great and I have nothing to say about that.(in 5 reviews)
Cons
    There are no cons to display at this time.
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Current Employee, less than 1 year

    toolots

    Feb 6, 2022 - Legal Assistant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good environment, coworker and development

    Cons

    no no no no no

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  2. 1.0
    Former Employee, more than 1 year

    Not Ideal

    Mar 29, 2022 - Customer Service Representative in Cerritos, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1 Hour lunch breaks, new and improved office, nice co-workers, sometimes there will be a work party. parking is on-site. ping pong table and coffee is available. Everyone is doing their best the make it tolerable knowing that the problem comes from the top down.

    Cons

    Management and CEO are very rude and make the work environment toxic. So many people are burned out because of the pay being low with such a high work volume. They often attempted to make sure any possible normal work culture was completely eliminated. High turnover because so many people are burned out or get let go because of the toxic work practices set by leaders. Many people stay due to not being able to find new work.

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  3. 1.0
    Former Employee

    Toxic Workplace

    Aug 27, 2021 - Customer Service Representative in Cerritos, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The great thing about working here is that there is also people in entry and mid level positions who are also experiencing the same thing as you. We get smoke breaks and 1 hour lunches which is the most rewarding thing outside of when you get paid (hopefully on time). Every once in a while a staff member will organize a holiday party to make everyone feel better in the workplace. otherwise its back to business. Another pro is the company is located near shops and has a private parking lot. There is also wifi for phone use and plenty of space in the break room. there is a ping pong table!

    Cons

    Working here is very toxic for 3 reasons. 1. being that the CEO and his actions. I would elaborate but its not worth the effort as the company it'self doesn't put in effort. 2. exploited in almost every way in the workplace. 3. the customers, they have been scammed and often retaliate. My safety has been almost compromised by upset customers showing up. Outside of those 3 reasons a few others include; low pay, building infested with bugs because some people fail to clean up behind themselves, regular HR issues, micro managing, unsafe workplaces, covid19 exposures happened regularly when office employees had the tools to work from home it was not given as a option.

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  4. 5.0
    Former Employee

    Hello

    Nov 28, 2021 - Machine Operator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice job good hours too

    Cons

    None to report at this time

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  5. 4.0
    Current Employee, less than 1 year

    A lot of improvement

    Jun 8, 2021 - Customer Service in Cerritos, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Really great people, fast growth, opportunity to take on a lot of jobs and get promoted quickly

    Cons

    Could improve the training somewhat

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  6. 1.0
    Current Employee, more than 1 year

    Terrible, dishonest leadership. Avoid.

    Jan 27, 2021 - Business Development Representative in Cerritos, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free parking, orange walls, nice people around. Not a lot to say here.

    Cons

    This is one of the worst companies to work at. I know that we are practically bankrupt, but CEO is doing nothing to fix this. He just fires people who disagree with him. He just fired the CFO, who was brought in to turn things around and wasn't given a chance. I am Chinese so he complains about other people all the time to me. His English is terrible (even after 20 years here), so trusts only those people who speak Mandarin. No strategy for the company. All he is focused on are SOPs and KPIs and doesn't give a crap about culture and morale. Oh, the bathrooms are filthy with urine on floors and roaches and they only clean offices once a week. I'm looking for another job and everyone in my department is as well.

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    5 people found this review helpful
  7. 1.0
    Former Employee, more than 3 years

    Waste of life - No Opportunity

    Aug 14, 2020 - Anonymous Employee in Cerritos, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some of the people here are great to work with

    Cons

    Everyone else here is selfish, the accounting team does not want to do their job, unless it's entering one or two numbers and clicking a button. You are lucky to pay your invoices within a net term. Accounting has you make the payout, collect and inventory the invoices and reach out to customers regarding their payments. Warehouse is too busy smoking and drinking to really do much of anything. The guys are great guys, it is no fault outside of the CEO who constantly walks around berating them belittling them and everyone else in the company. Warehouse does not make what every other warehouse in the state makes and it's completely unsafe. You are told you are never good enough, the CEO is in charge of your promotions, your changes, so if you don't prove yourself to a man who doesn't pay attention to anyone outside of his investors good luck. If you are a female trying to work here, good luck unless you are of the asian look and culture. Most of our managers were FIRED and replaced with someone who was from China or whos family was with a high record of work work work slave slave slave. I watched managers get hired and fired within their first month. I have seen more turn over at this company than any company I have ever worked for. The stress of having to wake up and go to a company where the owner doesn't care that you don't make even half of what someone else in your position anywhere else in the country makes, with FOUR TIMES the work as them, and barely able to afford your living. loans to pay bills....but wait it's better. Do you need supplies? Buy them yourself not from the company money. Customer Service are 18 - 19 year olds who have no experience in the Industrial world and are selling machines that come from China which are labeled as already in the warehouse. Just look at Facebook.....like allll of their facebook. that should say more than you need to know. In any position here you will be yelled at, screamed at, belittled, told you are worthless and it's not just the customers. The cockroaches get more respect in this place than a human being.

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    12 people found this review helpful
  8. 1.0
    Current Employee

    Yikes

    Aug 18, 2020 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I have to write 5 words minimum here.

    Cons

    To cut to the chase: do not work here. I will do my best to describe why, but I encourage you to read other reviews from employees on Indeed and glassdoor. You should also read the reviews on facebook, google, and the better business bureau; take notice of many reviews that seem to be doctored. Be aware that managers were forced to write good employee reviews that are VERY easy to spot. Most of those managers are no longer with the company anymore. The turnover has been tremendously high. People are either fired from the ceo or leave for better opportunities. Many people have been fired over the public company messaging system; sometimes announced to the whole company before the person even knew themselves. One person was fired while on vacation. All of this toxic culture ultimately trickles down from the ceo. He is not interested in collaborating with employees and hates when people who have contextual knowledge try to steer him in the right direction. Communication is a crucial issue. Both because of a language barrier and because goals, plans, interdepartmental communications are not distributed. Most things are told abruptly, and without counsel from those it affects who have more insight. There is no real direction of the company. They are constantly pivoting and heading whichever way the CEO is thinking that month.  Vacation is 2 weeks earned throughout the year. The company took away personal days, does not pay out sick time (3 days), and does not have any floating holidays. The only holidays given are the ones that UPS is closed. Pay is extremely low. They often fill key roles with people from overseas who are willing to work for much less. Any bonuses that exist have been changed and decreased multiple times to make sure people do not make too much. The CEO has said that salaries for employees and managers will “never go up”, and believes that the incentive of bonuses is the only way toolots will ever operate. But he also continues to decrease the bonuses he himself has suggested for every department.  Many promises are made by management. They offer stock options that they promise will make you rich, that are based on outlandish goals claiming the company will be worth billions. The CEO justifies the low pay by promising these stocks fill in the gap. The stocks are only worth anything if the company goes public. The company is nowhere close to reaching those goals.  The individual medical/dental benefits are the one good thing about the company. They offer kaiser/metlife at a great price.  The company mostly sells imported cheap products from china. Many of these products are of supremely poor quality and it is a disaster to deal with for customers who buy these poor products.  Corners are cut all the time. The company just refuses to address huge problems within the organization that affect efficiency, morale, customer satisfaction, and operations. There is no IT manager, only a team of developers. Anything related to the office, wifi, your computer, is up to a team of people to fix who simply do not care and have no sense of urgency to help with. There is no receptionist or office manager to make sure supplies are there, restrooms stay stocked, or customers are helped when they come in. This means you will constantly be interrupted to do office duties usually done by someone else.  HR is outsourced, so any employee problems/complaints, issues with benefits, issues with time cards, etc. All are dealt through the CTO, or you have to go to the outsourced company yourself.  Beware their job descriptions. Many people have taken jobs here and then had the role be changed immediately to be something completely different. Many people have been hired into roles that were described inaccurately in the job posting; all because the language barrier or lack of oversight.  

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    9 people found this review helpful
  9. 4.0
    Former Employee, more than 1 year

    A busy company

    Jul 17, 2020 - Warehouse Worker in Cerritos, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The working environment is relatively relaxed.

    Cons

    There's a bit of a mess in management, and wages aren't competitive.

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  10. 1.0
    Current Employee

    Lacking

    Oct 22, 2020 - Technical Support Engineer in Cerritos, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Not many, but bonuses is one

    Cons

    Systems in place, managers, no quality control

    1 person found this review helpful
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