Toolots Reviews

Updated Jan 13, 2020

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3.1
54%
Recommend to a Friend
66%
Approve of CEO
Toolots Founder and CEO Jason Fu
Jason Fu
3 Ratings
  1. "Good company overall"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Intern - Software Developer in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Toolots for less than a year

    Pros

    Many opportunities to stretch yourself

    Cons

    The engineering team is not so well structured. Maybe it's the nature of a startup company

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  2. "Lots of growth!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Social Media Manager in Cerritos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Toolots full-time for less than a year

    Pros

    Being a newer company, there is a ton of growth and opportunities to expand your career and skills. You learn a lot very quickly in a very short time. New projects and directions are brought up to keep you on your toes.

    Cons

    Not necessarily a con but you're responsible for your own career growth and finding the right groove to do the stuff you want to do.

  3. "An Adventure to Be Had"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Success Manager 
    Positive Outlook
    Approves of CEO

    I have been working at Toolots full-time for more than a year

    Pros

    Family style environment, new and different skills to learn daily, cross-training available. The ability to watch a company grow is incredible, but to be apart of that growth is on another planet. Everyone here is passionate about what they do, and for me, I love the ability to learn about how things are made, starting with the machines. Parties and Holidays are always a blast, great atmosphere, and amazing people make it a never ending fun time!

    Cons

    We do share some responsibilities as a start-up, which of course can lead to being "burnt out" or rather tired, and on occasion in need of a day off, but for those who are still here, we are glad to do it for the future of progress.

  4. "Almost surreal"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Toolots full-time for less than a year

    Pros

    The initial demeanor of the employees is as to be expected: professional, kind, helpful and welcoming. I felt like I was on my way to embarking on a new career which was quite a confidence boost. Communication (when convenient to those whom you seek assistance from) is above average, some people here really take their position seriously, mainly those who were there from the start / early on. Health benefits are quite a package deal, establishment is quite clean, but only a couple employees make a point to promote overall cleanliness. Nobody here abuses their workstation. Warehouse has a showroom which is quite exciting to tour, being able to go back there at any time (as an employee of course) allows for one to see some machines up close. Support among coworkers is fair, perhaps would be much greater with a higher employee count and overall understanding of direction. I was acknowledged for some of the growth I had made during my time there, this was crucial for me to know I was valued and I will say that when you are acknowledged for getting more and more accustomed to your job, it can really help newcomers feel confident to continue learning. You "have the ability" to learn about these machines, I personally was somewhat able to learn how a couple products work based on the few videos available (and trying to make sense of the owners manual when videos weren't there).

    Cons

    Inconsistency in almost every field imaginable. Misinformation on roles and responsibilities was my introduction to the company, I applied for a position that I was informed was available and needed filling "immediately". Months later (yes, months later, on a position they needed filled "immediately") I'm finally contacted again and after more consideration had been made regarding my skills by the hiring manager, I was offered a different position and this was not only noted via email exchanges, but on the official paperwork I was to sign as well prior to starting, including a different starting pay amount (I was actually paid somewhat less). So I ended up in a position I wasn't hired for, and to make this even more upsetting, not even a couple months in and the position I was hired for was just given to someone else in my department, whom had transferred quietly. Every day until my last I got to see this person working under the title I was hired for. Honesty is selective, the higher up on the chain you are / more liked you are will enable you to learn things about other employees, such as their faults as described by others, the truth about the situations currently at hand. I was also not aware until a few days into my job here that I was going to be managing hundreds of orders for not one, not two, but FIVE companies, thats not including orders from eBay and Amazon either which I was never trained to handle, not to mention I had no opportunities to even learn much about the machines or really any of the products we carry to learn unless I watched a video we had on the product on our website because I was told we can't be in the Warehouse much since we need to be at our phones (including me, there was only 4 people total in my department), I even got told I can't be wandering the WH too much, then not even a month or so later the CEO himself berates our management via group chat asking why we don't go into the WH to learn about our products. Nothing is clear to us until the last minute and its always followed by some sort of consequence. A couple weeks before the end, the manager posted some document into the group chat, tagged all the department managers and its essentially a long-winded letter further pushing "Management must be result-oriented". Stress levels are present among too many people, its far too high for so many of the employees, especially a newcomer. I felt like I was going to lose it on most days simply because I had little direction and knowledge on how to move forward. Even some department management has expressed frustration on several occasions about the work day, making small comments about "things falling apart", "not gonna survive", "whats happening??" and a other similar gestures that could easily cause worry to those listening nearby. This hit my confidence quite hard as an employee, how can I trust my future at a company if the higher ups are displaying fear and uncertainty in their body language. To see the those working longer than most (especially in higher spots) act this way makes it pretty clear that its been an ongoing situation for some time and further prompts one asking themselves, "is this really where I need to be?". Assistance on tasks that I need help with at that moment comes at a terrible inconsistency as well, to the point where I felt like I was a burden for seeking assistance, I'd get looked at as if I was unwelcome for even needing help, as if I should have already been at their level and all I was doing was annoying someone. At times I get talked to like they were already finished speaking to me before the conversation started. You never talk to a newcomer this way, especially when you offer yourself as a point of assistance to them. Doesn't help that there was only one manager in my department and the next best employee in that field has a habit of venting over what is and isn't their job to both coworkers and customers whenever they complain to them, which has even lead to notes being left on orders by this rep who has no problem stating they does not wish to continue bothering with the situation, which leads to me or someone else taking the call and getting all the heat from the customer because they were given false information by that rep, or were never given a follow up as promised to them and over the duration of my time there, this rep would only seem to answer on their own accord if the call went to their phone first or if the rep was told that the customer specifically asked to speak to that rep. I noticed another change in my department not too long after I started where suddenly all the calls were coming in on my line first, I even had this confirmed and I thought this was a simply outrageous because now not only was I new and still undergoing training, but now I had an even harder time keeping up with even more calls, and keeping up with notes, follow ups, inquiries that customers wanted answered THAT SAME DAY, sometimes within the hour and in many cases I was unable to give some customers an actual answer (this was far too often and ended up in routine disappointment because I was unable to get an answer to them in a "timely" manner from whom I had reached out to, but the blame was placed onto me anyways, go figure). I was told training happens on a weekly basis, but this was not true either and while I had most of the basics covered, I still had to learn most of them through trial and error that, on quite a few occasions, felt like a grand mistake because I would get a lot of curveballs I was not prepared for at all. To get training on a task, I would ask how a certain procedure works, I won't get much of an answer on where to click and what to write or whom to speak to unless it was clear to everyone else nearby, it was like nobody really had time to stop what they were doing to assist/train me because it would mean falling behind on work they were already behind on. Its not efficient for someone to learn their way around the company through constant slip ups and error that would essentially affect your longevity at a company regardless of you being new and depending on who I asked and when, it seemed to be at their expense to bother explaining something to me. I'm the one who is new and assumes I must rely on those within my own department to understand what is required of me. If I'm being talked to like you can't make time to take care of something that is work related, then I find it a bit difficult to see you as reliable down the line. HR was practically nonexistent, roles among many were switched several times within my duration here, it was like trying to solve a never ending puzzle. I was laid off by someone in the IT department, which was, at the very least, shocking and unsettling. I thought I had seen it all up until this point, which was, to me, far more mind blowing than me being let go, which is saying a lot.

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  5. Helpful (2)

    "A Manager's Perspective"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Cerritos, CA
    Recommends
    Positive Outlook

    I have been working at Toolots full-time for more than a year

    Pros

    Career opportunities through helping to grow a company with high potential TONS of learning opportunities to grow your career The people are great to work with and become like family More freedom to work than other companies - not pigeonholed Management strives to grow managers, and managers strive to grow their teams Unique and inspiring business model Plenty to do and learn; freedom to be involved in any aspect of the business Fun events with the company Helpful, team environment

    Cons

    Language barriers High ambition leads to lots of pivoting in projects and focus Higher-than-average turnover

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  6. "Don't Give Up!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends

    I have been working at Toolots full-time

    Pros

    Toolots is a relatively new company with a progressive business model. It’s a large challenge and will take a little time to master but there are a lot of growth opportunities for the company and the team running it. One of the benefits of working at a startup like Toolots is that you have more of a direct impact on the operations of the company and its culture. Due to the nature of a startup, you get to wear multiple hats and support departments that you normally would not have the opportunity to do at other companies. The CEO has made it clear that there are incredible opportunities for those who deliver and are high performers. The current team is great and shares the same vision of the CEO. Toolots is positioning itself to be a major player in the industry and if they can execute the vision, they will be around for decades.

    Cons

    Understaffed. Because most everyone is taking on multiple responsibilities, there is a high risk of getting burnt out and not executing on time.

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  7. "Building a Vertical Platform for Direct to End User Industrial Goods Supply Chain"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service 
    Recommends
    Positive Outlook

    I have been working at Toolots full-time

    Pros

    Unique and intriguing business model. The opportunity to build this company is the notion that drives you. The people who work here are great. No office politics.

    Cons

    Communication from management needs to be improved. I have seen recent improvement and it is very encouraging. Too many projects at any given time can be overwhelming to some.

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  8. Helpful (4)

    "I promise no one needs a job this bad."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Toolots

    Pros

    The people are great and I have nothing to say about that. With that being said Toolots is in over its head big time. There are blatantly clear operational voids that are not being addressed. They are a “Tech Startup” and up until a couple months ago had no developers in the office. I write this as a warning but Toolots is a top heavy organization with no real captain.

    Cons

    Imagine being out on a ship in the middle of the ocean at the dead of night with a captain that has little ability to lead or motivate the crew to get home. Now imagine that same boat has a hole or in Toolots case many holes, but instead of asking for or taking help from your crew the captain starts throwing people overboard simply for trying new ideas. That is Toolots except before getting thrown overboard you will be publicly berated. In short Toolots is a Chinese company with a US office to show there Chinese investors. In reality they are using US companies to build their credibility to sell cheap and unreliable Chinese products into the United States.

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  9. Helpful (3)

    "It rolls downhill"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Cerritos, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Toolots full-time for less than a year

    Pros

    Great people (mid level management and below) work here. They do not deserve the current situation . Like a family.

    Cons

    The CEO makes up for lack of leadership skills by cracking the whip. He publicly berates employees, fires employees for unknown reasons, and creates an unstable work environment . The company tries to play off as an American company , but the company culture says otherwise. No paid holidays for hourly employees, or necessary tools, but will spend $500 on a welcome mat.

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  10. Helpful (5)

    "Avoid"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at Toolots full-time for less than a year

    Pros

    The employees are great and you will definitely have a work "family."

    Cons

    first off the positive reviews here are done by people close to the CEO and do not actually reflect the current culture of this company. that being said... the CEO wants and demands loyalty despite poor leadership skills, publicly berating employees, and poor compensation for doing more than your job description requires. something that is also expected, but not really advertised. the board is all but nonexistent until they feel their agendas are not being tended to. most of the managers here are hardworking and want the best for the company and their departments, but there are a few who are simply flying under the radar to maintain a decent paycheck. the worst part of this company is the wasted potential. there are a lot of really amazing people here who would undoubtedly propel this company to greatness, but the CEO cannot get with the program and learn to value and trust his employees ultimately making Toolots a sinking ship. grab a life vest and jump now.

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Found 15 reviews