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TouchPoint Support Services Reviews
Updated Jun 5, 2023
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Found 276 of over 284 reviews
48% Recommend to a Friend
59% Approve of CEO
Found 277 of over 284 reviews
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Recommend to a Friend
Approve of CEO
Scott MacLellan
148 Ratings
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Top Review Highlights by Sentiment
Pros
Cons
- "Horrible management is the biggest con my manager was abusive and disrespectful also expected everyone to do everyone else’s job so they could lollygag" (in 6 reviews)
- "You will instead get yelled at demeaned by senior leadership for missing a minor detail." (in 6 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of TouchPoint Support Services and is not affected by filters.
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- Current Employee★★★★★
Pros
Family atmosphere with other departments
Cons
Hard work for the money
Continue reading - Former Employee, more than 5 years★★★★★
Pros
The people at this company really believe in their mission.
Cons
The hours could be really long
- Current Employee, less than 1 year★★★★★
Decent pay, flexible, and okay work environment
May 7, 2023 - Nutrition Care Manager in Waco, TXRecommendCEO ApprovalBusiness OutlookPros
Flexible schedule if you have children. Supportive Director of Clinical Nutrition; however, bad luck with the past couple of on site Dining Directors. Decent pay.
Cons
Work environment is okay; I would not say great. Case load can be hectic at times. Much more responsibilities and daily/weekly/monthly tasks than a clinical dietitian in a hospital/acute care setting.
- Current Employee, more than 8 years★★★★★
Beware - Toxic Work Environment
May 23, 2023 - Director in Dallas, TXRecommendCEO ApprovalBusiness OutlookPros
Zero positives in this company
Cons
Discriminatory practices at all levels that are based on age, pay, experiences. Doing a good job ant team player means absolutely nothing. Rather back stabbing, self promoting and dishonesty are favorable traits that start with the president all the way down.
Continue reading - Current Employee, more than 1 year★★★★★
Great Culture-Glass Ceiling
May 12, 2023 - Anonymous Employee in Austin, TXRecommendCEO ApprovalBusiness OutlookPros
The company culture and work-life balance are spectacular. The pay structure is competitive. PTO at 25 days a year is great for a company that is "open" 365 days a year.
Cons
There is growth from supervisor through director; growth opportunities above the director level are few and far between.
Continue reading - Current Employee, more than 3 years★★★★★
Employees pull together in touch times
Apr 25, 2023 - Assistant DirectorRecommendCEO ApprovalBusiness OutlookPros
Pay is good for management; coworkers support each other.
Cons
Short staffing makes it difficult to satisfy customer needs and puts undo stress on those who come to work and work hard.
- Former Employee, less than 1 year★★★★★
Pros
It’s a job and you get money, you get to interact with patients
Cons
Poorly managed, poor pay, unrespected
- Current Employee, less than 1 year★★★★★
Great place to work
Apr 19, 2023 - Housekeeping Attendant in Port St Joe, FLRecommendCEO ApprovalBusiness OutlookPros
Pay is decent for this area.
Cons
Hard finding staff so your overworked.
Continue reading - Current Employee★★★★★
Pretty good
Mar 31, 2023 - Patient Observation Assistant in Austin, TXRecommendCEO ApprovalBusiness OutlookPros
Get to work with kids at the hospital
Cons
the pay is not very high
- Current Employee★★★★★
Pros
Many hours and overtime are available.
Cons
38th street **Toxic and unorganized work environment. Employees do not feel appreciated and favoritism is shown all the time. Workers do not feel supported by management. A lot of great workers have left and found better opportunities. Very high turnover. No holiday pay is offered. Not flexible with schedule changes.
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TouchPoint Support Services Reviews FAQs
TouchPoint Support Services has an overall rating of 3.1 out of 5, based on over 284 reviews left anonymously by employees. 48% of employees would recommend working at TouchPoint Support Services to a friend and 44% have a positive outlook for the business. This rating has decreased by -9% over the last 12 months.
48% of TouchPoint Support Services employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TouchPoint Support Services 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at TouchPoint Support Services to be culture, benefits, career development and the cons to be work life balance, senior leadership, management.
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