Touchstar Software Reviews | Glassdoor

Touchstar Software Reviews

6 reviews

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2.6
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Steven Bederman
3 Ratings

Employee Reviews

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  1. Helpful (1)

    "Going Down Hill"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support
    Current Employee - Technical Support

    Pros

    Everyone is very friendly and nice to work with. The office is very nice and easy going. Management is nice and easy to talk to. Here goes the bad thing. Recently, they downsized and fired about 50 US based employees. I understand all that and it makes since in the current economy. It was the next couple things that did not make sense. The put a freeze on raises and hiring, and then about a week later told us we would have to take a 10% pay cut. So not only are they firing people but are telling us we have to work twice as hard and work for a 1/10 of what we did before that. To top it off they left no hope in sight by saying we have a raise and hiring freeze.

    Cons

    10% pay cut is the worst thing you could do, besides maybe a 11% pay cut.

    Advice to Management

    Find other ways besides cutting pay, or at least promise to give it back when the company can. Acctually thinking that we will get a end of year profit sharing bonus is ridiculous.


  2. "life is better elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Aurora, CO
    Former Employee - Software Engineer in Aurora, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    travel compensation was decent.
    got to learn who automated dialers work in coldcall environment

    Cons

    President and the owner makes all the management calls and makes promises to clients that he cannot keep due to lack of proper management approach in software industry.
    software engineers who produce the product to sell were treated with the least respect-he once used prophanity and name calling.

    This is a good place if you don't mind giving up everything in your life for work.
    Just do yourself a favor, avoid it at all cost!

    Advice to Management

    none

  3. "Such a disappointment."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - N/A in Aurora, CO
    Former Employee - N/A in Aurora, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    No good reasons currently --- this company has had its ups and downs, but the roller coaster is on a straight downhill to hell right now.

    Cons

    People really don't know what they're doing -- the few who do are stretched too thin to haul this company out of its quagmire. There are C-Levels who have not been able to lead for years, and why they are still there is beyond comprehension.

    Advice to Management

    It's too late. We had ideas months ago but no one could make the necessary commitments. Without a major influx of funding and the re-hiring of the best Sales Engineers and only the best, most experienced, most proficient Installers, not to mention a major rearrangement of staff (so many are in the wrong positions), there's just no feasible way to reach the level at which they once presided.


  4. "Beware of a company in trouble"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Aurora, CO
    Current Employee - Engineer in Aurora, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Its a job in a scarce economy. Some of the worker-level people there are good.

    Cons

    massive uncompensated overtime, questionable ethical practices (lying to customers), poor benefits like no dental optical or life insurance coverage, huge fiscal problems including bounced paychecks and multiple layoffs and cutbacks and an across the board salary cut of 10%. The CEO is very foulmouthed and can be personally abusive. Department of labor judged them to be unfair in labor practices. Much of the tech support staff is in the Philippines and is overworked like the US tech staff.

    Advice to Management

    Be honest and *completely* open about the fiscal problems, stop lying to customers, stop being abusive of your employees, get real benefits for salaried technical staff, bring your pay and benefits into line with industry norms for the type of talent you need, stop making sales that make no money because the sales people are overstating what the system can do without considering the huge amount of labor involved in getting the system to work.


  5. "Not so Smart but not so Dumb"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good software and products. Open knowledge digging.

    Cons

    Cons from the employees to the management. No salary increase. Sleeping Team Lead on the job. Training opportunities are buried 6 feet under, learn by yourself. No bonuses. Lame.

    Advice to Management

    Need to go further to improve everything.


  6. "Touchstar is not just a company but a Family :D"

    StarStarStarStarStar
    Former Employee - Operations Manager in Manila, Manila (Philippines)
    Former Employee - Operations Manager in Manila, Manila (Philippines)

    I worked at Touchstar Software full-time (More than 3 years)

    Pros

    Touchstar knew how to take care of it's employees.

    Cons

    It's sad that Touchstar had to be acquired by another company.