Towergate Insurance Reviews | Glassdoor

Towergate Insurance Reviews

Updated January 13, 2018
155 reviews

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2.5
StarStarStarStarStar
Rating TrendsRating Trends
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Approve of CEO
Towergate Insurance CEO David Ross
David Ross
44 Ratings

155 Employee Reviews

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Pros
  • Work colleagues, hours, free tea and coffee (in 6 reviews)

  • Good people - dynamic company - always evolving (in 8 reviews)

Cons
  • There is being a team player and then there is just being ignorant to the problems around you because you don't want to upset senior management (in 16 reviews)

  • Been here for 3 years and seen no one promoted from 'within', I have received nil to minimal training, the staff 'appraisals' are a waste of time (in 7 reviews)

More Pros and Cons

  1. "Become a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Towergate Insurance full-time (More than 10 years)

    Pros

    Opportunities to progress
    Empowerment
    Clear strategy

    Cons

    Nothing major and plenty of plans in place


  2. "I wouldn't recommend working for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Towergate Insurance full-time

    Pros

    I can't think of any

    Cons

    Low salary, constant restructuring, Management have no idea what is actually happening on a day to day basis

  3. "Great people and a fast paced environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Towergate Insurance full-time (More than a year)

    Pros

    Never a dull moment - fast paced environment and interesting work
    Great people - capable and personable
    Non-corporate culture which means you feel free to share your views and opinions without the constraints of hierachy

    Cons

    Due to fast paced nature, sometimes delivery changes mid-way through a project, but this is the nature of the beast

    Advice to Management

    Continue to focus on the people and ensuring the right opportunities and structure is in place to facilitate growth and development.


  4. "Glad to see the back of Towergate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colchester, England (UK)
    Former Employee - Anonymous Employee in Colchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Towergate Insurance full-time (More than 3 years)

    Pros

    Company benefits
    Holiday entitlement

    Cons

    Senior managers with a bad attitude
    Expect everything for nothing in return
    Work their staff into the ground - they leave
    No recognition to praise good performance
    Too much control, forgetting people are humans

    Advice to Management

    Look after your staff effectively and perhaps they will want to work for you. They pay your wages!


  5. "Just okay... not a forever company if you are looking to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Handler in Telford, England (UK)
    Former Employee - Account Handler in Telford, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Towergate Insurance full-time (More than a year)

    Pros

    Busy? Young working environment, everyone there is in the same boat as it’s most peoples first job in the trade.

    Cons

    Very Underpaid, very under appreciated, I feel that I was always limited and could never fully reach my potential, management like to keep everyone’s wings clipped.

    Advice to Management

    Re-think the wages for account Handlers to stop staff turnover


  6. "Manic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    None really just got off work early

    Cons

    management at the time had no control


  7. "Hectic, but nice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor
    Former Employee - Customer Service Advisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Towergate Insurance full-time (More than a year)

    Pros

    - Good team spirit, everyone was always really friendly
    - Good support network, don't rush you in straight away, but give you a couple weeks to get used to it
    - Good bonus scheme

    Cons

    - Hectic, a lot of shouting, never really stop during the day
    - Customers can sometimes be very rude

    Advice to Management

    ?

  8. "Worst company I've ever worked for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Towergate Insurance full-time

    Pros

    Not a single one I can think of. Actually.....Dave Browne! Insurance legend!

    Cons

    Worst managers ever. CEO & holding company obviously running the company into the ground on purpose. Jobs given to manager's other halves with no experience instead of those who'd earned it. False promises, unattainable targets, NO ADVERTISING!, culture of bullying, stupid bosses with not even basic English, ridiculous QA, managers dealing drugs in the office, racism, incompetence, gross negligence and intentional breaches of FCA regulations by managers.......need I say more!!!

    Advice to Management

    Quit and don't ever work anywhere ever again!


  9. "Moving onwards and upwards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Towergate Insurance full-time (Less than a year)

    Pros

    Decent people;
    Fair pay;
    OK benefits;
    Good annual leave;
    Friendly atmosphere;
    Good structure and set-up.
    There are probably more pros, still.

    Cons

    Computer and IT system/platform regularly crashing so need to update as soon as possible. Nothing else comes to mind yet.


  10. "Leeds Branch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Leeds, England (UK)
    Current Employee - Anonymous Employee in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Towergate Insurance full-time (More than 5 years)

    Pros

    you can do overtime as much as you need due to lack of proper internal controls and increased workload

    Cons

    Institutionally racist a palce. Only fit for white people. doesnt matter whether you are experienced or qualified or have no experience at all. they will recruit from all walks of life regardless of experience as long as you are white you will find your way up. Doesn't matter whether you make so many mistakes. in their opinion as long as you are white you are good for the job.

    Advice to Management

    Move on it is the 21 st century. improve controls. so many of the managers are not as good as they want people to think. They are the reason why that place is always in a such a mess


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