Towergate Insurance Reviews | Glassdoor

Towergate Insurance Reviews

Updated May 25, 2017
138 reviews

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Full-time Part-time

2.3
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Towergate Insurance CEO David Ross
David Ross
35 Ratings

138 Employee Reviews

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Pros
  • Paid on time, pro active approach towards restructuring (in 8 reviews)

  • Good people - dynamic company - always evolving (in 7 reviews)

Cons
  • There is being a team player and then there is just being ignorant to the problems around you because you don't want to upset senior management (in 15 reviews)

  • Been here for 3 years and seen no one promoted from 'within', I have received nil to minimal training, the staff 'appraisals' are a waste of time (in 7 reviews)

More Pros and Cons

  1. "Marketing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Leeds, England (UK)
    Former Employee - Marketing Manager in Leeds, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Towergate Insurance full-time (More than 5 years)

    Pros

    Towergate is a respected name in the insurance world with a broad range of businesses within it. Some great, knowledgeable colleagues Opportunities to learn, develop and progress.

    Cons

    Some of the businesses withing Towergate were poorly integrated, which led to a silo mentality. The senior leadership of the marketing function did not represent us as well as they could have done.

    Advice to Management

    Hard to say as the business has moved on a lot in the 3+ years since I have been there, but recent developments seem to be pushing it in the right direction.


  2. "Like a modern day equivalent of Game of Thrones"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management Accountant in Maidstone, England (UK)
    Current Employee - Management Accountant in Maidstone, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Towergate Insurance full-time (More than 3 years)

    Pros

    Recently updated IT infrastructure
    Once the company has finished the current turn around process it will be a major player
    Plenty of opportunities within due to high staff turnover
    Second restructure in three years means there are opportunities for redundancy pay
    Lots of issues and areas requiring improvement, so it's easy to find something to fix and make a difference

    Cons

    Ever changing environment drives a constant feeling of being unsettled
    Wasted time spent in meetings dealing with "He said/she said" issues that are in no way productive
    Finance being outsourced to India
    Tough transition period while the business is being turned around

    Advice to Management

    Redundancies are an unfortunate necessity of the transformation, however don't skimp on compensation as you may need some on shore Finance staff down the line as the transformation progresses to a stable point and you don't want to put everyone off ever coming back.


  3. "Pilot version"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Handler in Milton Keynes, England (UK)
    Former Employee - Account Handler in Milton Keynes, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Company with potencial and means to do well. Good Office.

    Cons

    It was Good to work
    For to start with. Years on turned into Sales machinery interested only in profits. Their pilot model was total disaster for both, their clients and staff.

    Advice to Management

    When Company cares about their staff, the staff will care about Company clients.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good Luck At School"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Towergate Insurance full-time (More than 3 years)

    Pros

    Bonus rewards for your own hard work

    Holiday entitlement

    Cons

    Bonus gets taken away depending on who you bum lick.

    Feel like a number not a employee

    Employ's kids who know nothing of the industry

    No help, just passing the blame if something goes wrong

    NO progression

    Customers can feel wrongly advised

    Customer service is poor

    Advice to Management

    Treat and motivate employees fairly


  6. "A lot of work still required"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I have been working at Towergate Insurance full-time

    Pros

    Colleagues are very friendly and approachable

    Cons

    Salary below market
    Pension scheme very poor
    A lot of restructuring going on so job security

    Advice to Management

    Focus on fixing various areas across the business


  7. "Think twice!"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great new office, good location

    Cons

    No real sense of direction..


  8. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Glasgow, Scotland (UK)
    Current Employee - Sales in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Towergate Insurance full-time (More than 5 years)

    Pros

    Training, colleagues team spirit and good career development ops. Also bonuses for most roles if you achieve the numbers especially account handlers which isn't alway the case. Really strong compliance regime can be tough but it's doing what's right for our clients.

    Cons

    It but big spend program in place.Really strong compliance regime can be tough but it's doing what's right for our clients.

    Advice to Management

    Keep investing.


  9. "Would not recommend to anyone !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Handler in Wolverhampton, England (UK)
    Former Employee - Account Handler in Wolverhampton, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pros are bank holidays.

    Cons

    No progression to move up the ladder, they would rather recruit from outside the company.
    If you're face does not fit then you don't fit in.
    Pay is less than average.
    Hard work does not get noticed!!!!!!!!!!

    Advice to Management

    Give greater opportunities for promotion within the company.


  10. Helpful (1)

    "Overworked and Underpaid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Handler in London, England (UK)
    Former Employee - Claims Handler in London, England (UK)

    Pros

    Good team to work with and good way to get industry knowledge

    Cons

    Low wages, company has had financial problems, no room for growth


  11. "Broker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Go people to work with
    Mon - Fri
    Ok benefits

    Cons

    Poor pay
    Poor bonus
    Poor management
    Terrible I.T

    Advice to Management

    Get some Management skills


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