Townsquare Interactive Reviews | Glassdoor

Townsquare Interactive Reviews

Updated August 9, 2018
119 reviews

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3.5
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Townsquare Interactive President Tim Pirrone
Tim Pirrone
70 Ratings

119 Employee Reviews

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Pros
  • "The culture and work environment is very fun and always exciting" (in 10 reviews)

  • "It would be a great job for someone just out of school or wanting to get into a fast paced digital marketing company" (in 8 reviews)

Cons
  • "Pay is low - bonuses are nice, but once you really get into the role, they get harder to hit as your book of business grows" (in 5 reviews)

  • "very clear favoritism by upper management" (in 6 reviews)

More Pros and Cons

  1. "fun environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ISS Representative in Charlotte, NC
    Current Employee - ISS Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Townsquare Interactive full-time (More than a year)

    Pros

    always laughing. i built great relationships and learned so much. management is great they take care of their employees!

    Cons

    its 100% cold calling.

    Advice to Management

    keep it up

    Townsquare Interactive Response

    Aug 3, 2018 – Marketing Strategist

    Thanks for taking some time to leave your feedback! We are thrilled to hear that you are enjoying your experience with us and are always working on innovating our sales process to provide a stronger... More


  2. "Great outside sales opportunity"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Townsquare Interactive full-time

    Pros

    freedom in schedule, working in radio market

    Cons

    a lot of individual work, management is remote

  3. "inside sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Charlotte, NC
    Current Employee - Inside Sales Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Townsquare Interactive full-time (Less than a year)

    Pros

    great work environment and great people/culture

    Cons

    high performance job that requires a lot out of you

    Townsquare Interactive Response

    Jul 24, 2018 – Marketing Strategist

    Thanks for taking time out of your day to tell us about your experience, we always love hearing from our employees. We pride ourselves on our culture and will continue to be there for our people!


  4. "Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Townsquare Interactive full-time (More than a year)

    Pros

    Nice management, remote work opportunity, Fun clients and workload.

    Cons

    Prepare to have no life! You work from a queue. You don't stop until the queue is complete. Sometimes it takes 8 hours, sometimes it takes 14. You just never know. The work/life balance is poor.

    Townsquare Interactive Response

    Jul 12, 2018 – Marketing Strategist

    Thanks for taking time to leave us this feedback and bringing this to our attention. We stress the importance of work/life balance in our organization, and encourage employees to speak to their... More


  5. Helpful (2)

    "Digital Marketing Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DMS in Charlotte, NC
    Former Employee - DMS in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Townsquare Interactive full-time (More than 3 years)

    Pros

    -Young staff that is very friendly and bright
    -Reasonable pay for an intro level marketing job
    -Opportunities to learn about basic marketing from SEO and Design team

    Cons

    -You will be in charge or running 250 separate accounts
    -Everything is based on Churn (Bonus, movement, job security)
    -VERY HIGH TURNOVER
    -Young and inexperienced managers
    -Little support from upper management
    -very little opportunity for lateral movement
    -Upper management is petty

    Advice to Management

    Employees won't care about you if you don't care about them


  6. "Senior content writer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Townsquare Interactive full-time (Less than a year)

    Pros

    Townsquare is a fantastic place to work if you’re a recent college grad or you’re hoping to change careers quickly and need to ramp up your portfolio. Your coworkers will be wonderful, interesting people. In our roles as SMEs there’s not a ton of competition (both a good thing and a bad thing, as everyone feels very replaceable). There’s no better way to get a solid copywriting portfolio in a short time. Your technical writing skills will improve, as the editors are very knowledgeable about grammar rules and AP style.

    Cons

    The bonus structure is...strange. It was going through improvements as I left, so it may be a little different now, but typos and small grammatical errors shouldn’t have any bearing on your pay. I’ve never experienced that anywhere else, and it’s always been met with a WTF when I tell people about it.
    Culture - there’s a huge disconnect between the client-facing side and the SME side, and the morning ice breakers and games can feel very forced and unnecessary - that’s not how the SMEs like to bond. More happy hours and substantial meetings, less flip cup.
    Benefits - health were ok. Parking is annoying but not many uptown companies pay for parking so it’s not out of the ordinary. Not matching a 401k is upsetting (and ties into the valuing your employees thing..) I think that has changed since I left, however.

    Advice to Management

    If you’re ok with cycling through talented employees, don’t change. But as it stands now, not many people see Townsquare as a place to have a long, successful career. The cultish hype around our culture is, in my experience, not shared by the SME side. Take them into account and find ways to make your writers and designers feel like they provide actual unique value to the company.

    Townsquare Interactive Response

    May 29, 2018 – Marketing Strategist

    Thanks for taking some time to leave your feedback about your time working here. We strive to have a strong workplace culture and are disappointed that you feel you didn't get to experience that... More


  7. "Business Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in Charlotte, NC
    Current Employee - Business Development Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Townsquare Interactive full-time (More than a year)

    Pros

    Time off, Compensation, Salary and Culture

    Cons

    it's sales.... it's always stressful, but it's your own business... just SELL

    Advice to Management

    Keep doing what you're doing...

    Townsquare Interactive Response

    May 7, 2018 – Marketing Strategist

    We will always continue to work towards improving in any way that we can, but it's always great to hear that our staff is pleased with the current state of TSI. Thanks for taking time to let us know... More

  8. "Tries to be a "fun culture" but losing touch quickly with employees, management is only numbers focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Specialist in Charlotte, NC
    Current Employee - Digital Marketing Specialist in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Townsquare Interactive full-time (More than a year)

    Pros

    culture, the team you work with is typically great, Uptown location, can wear jeans, good start into the digital marketing world, casual work environment

    Cons

    high turnover, strict schedule, very little room for career advancement, PTO, no sick days, micro-managed, talk time is tracked, how many calls you miss gets tracked, how many clients you lose, something are out of your control and you still get penalized, everything falls on the DMS's shoulders

    Advice to Management

    Don't lose sight of caring about employees
    Micro managing, changing job roles, and over focusing on numbers contributes to the high turnover

    Townsquare Interactive Response

    May 10, 2018 – Marketing Strategist

    This is great feedback as we are always looking for ways to innovate our company. We appreciate you taking some time to let us know what's working and what can be improved.


  9. "Great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Charlotte, NC
    Current Employee - Sales Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Townsquare Interactive full-time (More than 3 years)

    Pros

    Solid place to build your skills, grow in a company or just make a good amount of money.

    Cons

    Parking in uptown can get expensive. Shop around and you'll find good deals

    Advice to Management

    Keep the focus on the product and the people like it currently is.

    Townsquare Interactive Response

    Apr 24, 2018 – Marketing Strategist

    This is great feedback! We will continue to focus our energy on our people, both internally and externally, as well as our products to better help our clients. Thanks for taking some time to let us... More


  10. "Will give you the shoes off their feet."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Townsquare Interactive full-time (More than 3 years)

    Pros

    - Growing business / strong vision for the future of the company
    - Good benefits / compensation
    - Leadership acknowledges and rewards hard work, is approachable and ready to listen
    - Great culture - work hard play hard

    Leadership cares and is visible each and every day. I once had an old pair of shoes give out at the office (long story) and the GM / President noticed. He offered to lend me his gym shoes - the guy literally left the office and went back to his gym and grabbed his shoes for me. When was the last time one of your bosses did that for you?

    Cons

    Shorts in the summer would be great.

    Advice to Management

    Please continue doing what you do to keep our culture and work environment intact. Grateful to be along for the ride.

    Townsquare Interactive Response

    Mar 30, 2018 – Marketing Strategist

    Wow! This feedback is fantastic! We really hope you're taking advantage of Fun Friday today and wearing shorts too. Thanks for taking the time to let us know how we're doing, we're thrilled to see... More


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