Triple Point Technology Reviews | Glassdoor

Triple Point Technology Reviews

Updated April 19, 2017
123 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Andrea Pignataro
45 Ratings

123 Employee Reviews

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Pros
  • Everyone works hard to grow the company but work life balance is well respected (in 8 reviews)

  • Good pay, good visibility, excellent work env, good domain knowledge (in 9 reviews)

Cons
  • hire great programmers and ION/acquisition didn't change anything on this front (in 6 reviews)

  • Currently there is so much instability, every month around 10 people are leaving (in 3 reviews)

More Pros and Cons

  1. "Transition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Triple Point Technology full-time (More than 10 years)

    Pros

    Good people and knowledge about the industry. A difficult transition to a new parent, but turning the corner and understanding how best to work together. New technologies and opportunities to push your boundaries with what is possible. Being part of a big change. Those that have latched on to the future are doing well.

    Cons

    Not somewhere to be if you just want to swim along. Low transparency to financial direction of company.

    Advice to Management

    Share more with the entire organization, you will be surprised by the benefits - even if the news is not the best.


  2. Helpful (6)

    "Circle of Trust"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Katy, TX
    Former Employee - Business Analyst in Katy, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Triple Point Technology full-time (More than 5 years)

    Pros

    Competitive Pay, flexible schedule, k-cups

    Cons

    No career path. Prolific layoffs, existing staff wearing too many hats, not enough expertise. Remaining sales staff is completely confounded. Precious little trust of upper management in staff.

    Advice to Management

    Strategies that worked for small company growth does not work for a large global company. I know your trying to get it right, its just not working, good luck.


  3. Helpful (6)

    "Unfortunate acquisition."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westport, CT
    Former Employee - Anonymous Employee in Westport, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Triple Point Technology full-time (More than 5 years)

    Pros

    The original TPT people are knowledgeable, high integrity and fun individuals. It's a shame that the ION acquisition has crushed these good souls.

    Cons

    The TPT that most customers have adopted prior to 2014 is not the same as the current incarnation of the company. The new ownership has demolished all that was good with TPT. There is no innovation or enthusiasm or customer centric mind set in the current version of the company. Management does not value experience or insight, the ION team is converting the talent pool to robotic yes-men/women so they can execute a strategy that is only known to a handful of people. Nice job with communication (sarcasm) and crushing the innovative spirit of good people.


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  5. Helpful (6)

    "Company going from worst to worst!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Analyst in Westport, CT
    Current Employee - QA Analyst in Westport, CT
    Doesn't Recommend
    Negative Outlook

    I have been working at Triple Point Technology full-time

    Pros

    Works with somewhat new technology, niche of commodity trading is still hot.

    Cons

    No transparency, no direction, no motivation, always fear of layoffs, do not care about employees, over work them, cost cutting at a level where company does not spend on receptionist.

    Advice to Management

    Be transparent, care and what listen to what employees pain point is.


  6. Helpful (10)

    "Most Unyielding Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Consultant, Professional Services in Houston, TX
    Former Employee - Principal Consultant, Professional Services in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Triple Point Technology full-time (More than 5 years)

    Pros

    -Acquisition by ION shifted the "vision" from short term (misaligned) sales to long term product development.
    -Management let go of many useless middle managers who were somehow flying under the radar before the acquisition.

    Cons

    I dont need to speak of how opaque and unyielding the management is, as almost all reviewers have covered that.
    - Engineering seriously lacks innovation. They dont(are unable to?) hire great programmers and ION/acquisition didn't change anything on this front. The offshore engineering leadership is crippled with old school bureaucratic mentality.
    -Client facing teams lost some great folks and the management has done little to control the loss of talent. Implementation team is extremely top heavy. They need to lose the middle management layer and hire technical SMEs/young consultants who are willing to roll up the sleeves. Also, the energy spent on producing perfect documents is near maniacal.

    Advice to Management

    Place more value on technical folks and not middle management. Place more value on the software and not the documents(every product in the industry can use better documentation, but not at the expense of product/implementation quality).


  7. Helpful (12)

    "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Westport, CT
    Former Employee - Consultant in Westport, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some good and helpful people to work with

    Cons

    You're held back unless you friends with the managers. Once ION acquired the company everything went from bad to worse. ION is incredibly secretive. No announcements, path forward. Bonus structure was eliminated without warning. We found out when we didn't see the money in our accounts. Unrealistic promises were made to retain good staff, but fortunately many weren't that stupid. Sad to see a once decent company being driven to the ground rapidly

    Advice to Management

    The only way out is to bring back former middle and lower level employees. Those at the top were simply looking out for themselves.


  8. "QA Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance in Great Falls, VA
    Former Employee - Quality Assurance in Great Falls, VA
    Recommends

    I worked at Triple Point Technology (More than 5 years)

    Pros

    Triple Point Technology is a Great Company.

    Cons

    I had no issues when i was working there.


  9. Helpful (12)

    "Competitors Happy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westport, CT
    Former Employee - Anonymous Employee in Westport, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Triple Point Technology (More than 5 years)

    Pros

    Very few pros at this time. Some good people remain, but Triple Point's identity is long gone.Time will tell, but hope is in short supply.

    Cons

    Vision is severely lacking as is true, meaningful leadership. "Management" from ION has gutted the company, and the competitors are seizing upon this epic stumble by a once respected company.

    Advice to Management

    Buckle up because re-establishing respectability in the industry is going to be a very long road. Rebuild an environment that rewards collaboration and teamwork and that thrives on communication and common goals.


  10. Helpful (12)

    "Competitors are happy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in New York, NY
    Former Employee - Sales Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Triple Point Technology full-time (More than 8 years)

    Pros

    There were many pros until ION came in and destroyed a vibrant valuable company and in 2 years lost 80% of market share and the initial investment. Former owners made out nicely.

    Cons

    Detrimental changes to internal culture, bureaucracy, customer satisfaction, client retention. All of the valuable employees have now left the company and the best practice knowledge with them. Problem starts from the top and permeates throughout ION management below Andrea Pignataro. The good sales people and account managers were helpless to service clients so they all left. The client facing executives that are left are a joke.

    Advice to Management

    None. Write off the investment.


  11. Helpful (14)

    "Great work-life balance but no place for a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Houston, TX
    Former Employee - Senior Business Analyst in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Triple Point Technology full-time (More than 8 years)

    Pros

    Decent pay, time off, and little stress. There is no management involvement so people come and go as they please. If you are happy with the money then this is your place. You'll go nowhere and learn little so don't expect a career here. You'll make decent money and it will give you a great work life balance! There are great people to work with at the lower levels. Management is seldom seen or heard from. Many of them seem smart and are pleasant to work with. They just aren't involved at all.

    I enjoyed working here for eight years and was sad to see it deteriorate over the last few years. A lot of great people left or were let go. I give the place a three, because I enjoyed my fellow employees and felt I was paid fairly. That is a five. Zero career path, culture, and management add up to one .

    Cons

    Zero culture. Management are ghosts. I'm amazed that some of the charismatic leaders don't do more. I assume it is because they aren't empowered so they can't make any real decisions. The software is a must have in the industry yet they can't seem to turn things around. There have been a number of acquisitions over the years and integration between them has always been an issue. Management needs to concentrate on that for a year. You won't receive any communication from corporate except for once a year. The company outlook held every once in a while on a conference call is extremely vague. No details and all about management. They move themselves around a lot and change up their titles and reports. The meetings mean little to the masses. When there are company parties and events you seldom see managers. It's as if those events are done as the bare minimum to remind employees that there is a company still. In the eight years I worked at TPT I never saw one promotion. People left and the usual response was to not back fill them and divide up the work. Occasionally, the job was given to someone internally. A true promotion would be to build a new team or given a new title and not just filling a void because they have to.

    Advice to Management

    Get involved. Communicate. Empower. Provide areas for growth and spend money on clients. It's a relationship that you need to foster. TPT hasn't had a good relationship with their clients and it isn't just because of software issues. There needs to be a clear message from management on the direction of the company. All clients see is less and less employees at the firm. How will things improve with a skeleton crew left? Why would they invest their time AND money in a software solution that doesn't have enough employees to support it? Eventually, you will have to invest money to make money. Things aren't just going to bounce back.

    When a client wants to spend money with you and asks for a quote, deliver it. Taking months to respond is ridiculous. Clients can't plan their budgets and it infuriates them. Empower lower level managers to make decisions. The sales team of a company brings in all the revenue for a company to survive and is why they are paid the most. TPT has decided to circumvent that and essentially has zero sales people. It is up to the product managers to juggle that task. Major flaw! The one Sales executive has had terrible results but still remains. Bring the knowledgeable people back and get rid of that figure head.

    If you want to get more out of your employees then cut the pay and increase the bonus. Make the bonus quarterly and have definitive goals. Employees can end up making the same so it shouldn't be any worry to them. They could though make less or more so they WILL be more engaged. Reviews at TPT are a joke. It takes them five months to complete after the year is up. Big companies with 100x more employees are able to do this quarterly. Empower lower level managers and you could make this happen. You could also make employees share in the profit/loss. You want them to think like owners? Make them owners! As things stand now, you are given your same inflation pay raise each year and whether you kill yourself or coast it means nothing.

    When the CEO is actively involved in hiring an employee at the lowest level you know that the big picture isn't being taken care of. I can't approve of the CEO because I know nothing about him. I couldn't pick him out of a lineup or recall an email he sent to the company (though he makes all the decisions). The company hasn't been making the kind of money it needs to and the solution is to constantly cut staff. Employee morale is low and has been. Management, get out of your offices and talk with your employees. Hit the road and meet with clients. Take them out to dinner. If you don't make these changes this company won't last another year!


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