Tuition Management Systems Reviews | Glassdoor

Tuition Management Systems Reviews

Updated December 19, 2016
19 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Daniel Meyers
5 Ratings

19 Employee Reviews

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  1. "Application Developer Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Developer Intern in Providence, RI
    Current Employee - Applications Developer Intern in Providence, RI

    I have been working at Tuition Management Systems (Less than a year)

    Pros

    The co-workers are very helpful. They are there always whenever needed.

    Cons

    Everything is well-organized for a new hire to learn and get used with the environment. There are no downside.


  2. Helpful (3)

    "Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst
    Former Employee - Business Analyst
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Tuition Management Systems full-time (More than a year)

    Pros

    Very willing to onboard a tech professional that has not worked in the financial sector before.

    Cons

    Worst prepared company to onboard a new employee I've ever seen. It took over a month to get a laptop that worked, and an additional month to get access to all the systems and servers I needed. My job description changed three times in about a year. They had litterally no training itinerary, as it was part of their culture. They train you by "throwing you to the wolves"... their words. Also, they had almost no recorded SOP, and what they did have was years out of date.

    Advice to Management

    Get your business together from the back end and support, so that your employees don't constantly feel the pressure to support code that no one knows and those that did quit a decade ago. Get an onboarding process together for those outside of the call center. Shameful.


  3. "Education Payment Advisor"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Warwick, RI
    Former Employee - Anonymous Employee in Warwick, RI

    I worked at Tuition Management Systems part-time (Less than a year)

    Pros

    Good people who train you well

    Cons

    Call-center environment, high-volume of calls

    Advice to Management

    Implement more hands-on training rather than just a classroom setting


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "FULL TIME IT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FULL TIME IT STAFF in Warwick, RI
    Former Employee - FULL TIME IT STAFF in Warwick, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tuition Management Systems full-time (More than a year)

    Pros

    They bring in breakfast on mondays and have a decent break room. They keep the call center employees as happy as they can since it is a thankless and mind-numbing job compared to many other interesting parts of the company.

    Cons

    Management is an "old boys club" where you get promoted if you've been around long enough and just constantly put up with company changes, job description changes, lack of raises, cyclical layoffs, and even worse the further up you go (crazy gossipy/clicky culture like highschool). Basically, an endurance trial. No real training outside of the callcenter, you learn in the job and must ask everything. No one will offer up help. No one will tell you that you did a great job by management because they are all overwhelmed for the roles they have. They just don't have time to manage properly. Did I mention poor management?

    Advice to Management

    Have a clear SOP for every job role, clear expectations before hiring, treat men just as well as the women in the office are treated, and be a LOT more professional if you want to be taken seriously.


  6. "Education Payment Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Education Payment Advisor in Warwick, RI
    Former Employee - Education Payment Advisor in Warwick, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tuition Management Systems full-time (Less than a year)

    Pros

    Good compensation and benefits, enjoyable work environment. Employees are rewarded based on performance on a monthly basis. Flexible hours, management and supervisors are extremely helpful.

    Cons

    Slightly understaffed in busy season. TMS was a great experience my only real complaint is the office is always extremely cold!

    Advice to Management

    I think management is doing a great job I would just recommend having hiring more temporary call center reps during the busy season to meet customer demand


  7. "Contact Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Education Payment Advisor in Providence, RI
    Former Employee - Education Payment Advisor in Providence, RI
    Doesn't Recommend

    I worked at Tuition Management Systems full-time (More than 3 years)

    Pros

    Great co-workers
    Parent Company FMD is organized pretty well
    Monday lunches in summer (sick of pizza get some salad so your employees don't get heart conditions)

    Cons

    Becoming permanent takes years and the raise received when becoming permanent is a measly dollar. Permanent employees in the call center have not gotten raises in over 5 years and are not valued. There is no career path or opportunity to move up unless there is an opening in another department and management in the call center will convince the other department not to hire you because they need people. The software is a joke as well as the IT department. The system is down several times a week which causes angry customers. The customers are very rude and their word is always taken over the representative. Management is the biggest problem. They pick on certain people, usually those who have gone on medical or stress leave and make it unbearable for them to come back to work in a calm environment. Changing one's schedule for family or education reasons is almost impossible unless you are related or friends with management. If one does not do lots of overtime because they have a life outside of work they are singled out and treated horribly.

    Advice to Management

    New call center management needed immediately. Employees are treated as less than human and expected to be perfect. Your employees are people and deserve to be treated as such.


  8. "Intense role helping students and family with student loans marred by lack of benefits and low pay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Education Payment Adviser in Warwick, RI
    Current Employee - Education Payment Adviser in Warwick, RI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Tuition Management Systems full-time (Less than a year)

    Pros

    Location. Overtime as needed. Free bagels on Monday early shifts. Great personable trainer named Christine. Helpful floor coordinators.

    Cons

    Takes too long to get a perm offer. Dress code is too relaxed.

    Advice to Management

    Hire permanent staff and offer benefits. You have gotten too used to Student employee turnover. Encourage and be more positive.


  9. "Good Employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westport, MA
    Former Employee - Anonymous Employee in Westport, MA
    Recommends

    I worked at Tuition Management Systems (More than 8 years)

    Pros

    People are great, good benefits, ability to work remotly

    Cons

    Company changed hands too many times


  10. "TMS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Education Payment Advisor in Wickford, RI
    Current Employee - Senior Education Payment Advisor in Wickford, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Tuition Management Systems full-time (More than 5 years)

    Pros

    TMS is a good place to work, with an expanding product suite and a developing niche in the market.

    Cons

    Technical capabilities have not kept pace with innovations. Once systems have improved to support product offerings the company will improve. Some find advancement difficult.

    Advice to Management

    Continued focus on both front and back end production support will be invaluable. The company's potential, cannot be met, though, until the support structure is improved.


  11. "A great company for temporary or part-time employment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Education Payment Advisor in Warwick, RI
    Former Employee - Education Payment Advisor in Warwick, RI
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great coworkers, good pay for a temp job, free lunch on Mondays, contests during busy periods of time for those who work extra hours, when it's summer or winter you can work extra hours.

    Cons

    Winter and summer seasons are very busy, difficult to get time off, no sense of job security since you're a temporary agent

    Advice to Management

    Make it easier for growth in the company



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