Turning Point Community Programs Reviews | Glassdoor

Turning Point Community Programs Reviews

Updated May 6, 2018
21 reviews

Filter

Filter

Full-timePart-time

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Al Rowlett
13 Ratings

21 Employee Reviews

Sort: PopularRatingDate

  1. "Personal Service Coordinator I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Turning Point Community Programs full-time (Less than a year)

    Pros

    Most rewarding job EVER! The only job that where I liked every single single person I worked with!

    Cons

    Long hours, and if you worked off-shifts, the staff meetings had you falling asleep.

    Advice to Management

    Should have kept STACY!! Everyone makes mistakes, Al Rowlett and John Buck. It takes big men to admit it!


  2. "Fun and challenging place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housing Instructor
    Current Employee - Housing Instructor
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Turning Point Community Programs full-time (Less than a year)

    Pros

    Program allows for autonomy and trust their employees to do the work that they are qualified to do.

    Cons

    Lots of turnover from support staff. There is some miscommunication at times between teams.

  3. "Short staffed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Employees generally are aligned with the mission of the agency although they may not be able to articulate it. Orientation

    Cons

    Low pay. Poor training/orientation. Patient population more than 50% over funding probably due to high need in the county. Policy and procedure manuals out of date 5-10 years.
    Not enough staff to serve the patients well.

    Advice to Management

    Hire more people and pay them more to promote retention.


  4. "Not a good company to work for long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Turning Point Community Programs part-time (More than a year)

    Pros

    Everyday is a new challenge and you get to meet all types of people.

    Cons

    No raises, standard of living increase maybe every two years. Members can be very difficult to work with, high paperwork demands, high turnover, only big holidays off, constant reassignments.

    Advice to Management

    Need to better prepare workers through training. Need to ensure workers feel supported when there is a dispute between a worker and a member. Need more staff appreciation events.


  5. Helpful (1)

    "PERSONAL SERVICE COORDINATOR 3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Person Service Coordinator III in Sacramento, CA
    Former Employee - Person Service Coordinator III in Sacramento, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Turning Point Community Programs full-time (More than a year)

    Pros

    Working with the members and co-workers, support from co-workers in very tense and trying situations due to member's mental illness; loved working with the members !

    Cons

    Weak Mgmt who want to make sure you know they are Mgmt and you ARE NOT. Billing is a constant issue and takes away from the work; CEO has favorites and only concerned with billing and making money; horrible pay and no appreciation from Upper or middle Mgmt . Needs to be revamped from the top (CEO) down.

    Advice to Management

    Show appreciation to everyone; not just a few and increase pay, that's why there is such a high turn over.


  6. Helpful (1)

    "Provides good client service employees grossly under valued"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Turning Point Community Programs full-time (More than 3 years)

    Pros

    Great client centered approach to service. Room for growth.

    Cons

    Lack of appreciation from upper management. Low pay


  7. Helpful (7)

    "Expect no raises, bad management, poor morale, and a reward of more work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PERSONAL SERVICE COORDINATOR III in Sacramento, CA
    Former Employee - PERSONAL SERVICE COORDINATOR III in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Turning Point Community Programs full-time (More than 5 years)

    Pros

    Working with clients that we serve can be very rewarding. Some of the staff are also very great to work with and helpful.

    Cons

    Do a good job and expect to have more work stacked up on top of your caseload. Management will tell staff one thing and say they support staff, but their actions will be the exact opposite. Meetings will be held about certain issues that pertain to one or two staff that did something, but management will not speak to directly to and instead will hold a meeting for fifteen staff with whom the subject matter does not apply. No cost of living adjustment has occurred in almost six years of working at this company. No matter how well you do your job including having great evaluations for your performance, you will not get a raise. This job requires a bachelor’s degree and with the cost of living continuing to go up as well as paying student loans, it is impossible to support yourself much less a family on this type of income. The CEO is no longer John Buck and is now Al Rowlett for the last couple of years. This newer CEO visits each program site and talks about the company and says it is doing great and that they are continuing to expand and open new programs. Every time the CEO does these visits, he speaks about Turning Point not being able to guarantee a raise this year or coming year because they cannot afford to do so with the budget. He will then provide each staff a five dollar Starbucks gift to show his appreciation for the work that we do, which to most staff including myself is pretty insulting. The thing with turnover for any company is that is very expensive and this company has extremely high turnover. Many of the positions with this company require staff billing for services with clients. Also, there is a daily quota for these billable services and of course these billable services bring in money. The problem is that when staff leave, the positions are not filled for months at a time which results in missed billing. Hiring is also a expensive process as well as training new people that come into the company that do not know how to provide these services, to document services in notes, and meeting their daily quota with billable services. As I said before, this company is also expanding left and right with new programs. Staff are constantly told that this company cannot afford raises, but a company does not continue to expand and develop new programs if they are not doing well. It does not take an individual with a Master’s degree in business to know that you do not continue to expand if your company is not doing well. I have had some very good coworkers in my time with this company, but most of them have left because they cannot afford to continue to work here. This company at one point had around fifty vacant positions which is the most it has ever had. A better solution for this company would be to give raises which would save money because the turnover would not be nearly as high and morale would also improve with having more consistent staff. This company is now doing weekly walk-in interviews. I have never seen this in any company I have worked for and appears very desperate and sad. Also, the newer staff that this company hire are becoming more and more incompetent with this type of work. This is what this company is going to continue to get with the continuing exit of good employees.

    Advice to Management

    Give raises to employees that do a good job, give cost of living adjustments, and management needs to stand by their word instead of constantly contradicting themselves.

  8. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Peabody, MA
    Former Employee - Program Manager in Peabody, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great management team. New CEO. Excellent benefits.

    Cons

    Stressful and demanding position. Long hours if clients have a situation. On call responsibility - 24-7.


  9. "Low wages"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Service Coordinator in Sacramento, CA
    Current Employee - Personal Service Coordinator in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Turning Point Community Programs full-time

    Pros

    You will gain experience and clients are great

    Cons

    Direct service employees are very underpaid. Do not expect to get a raise. They will tell you they do not have a budget. However the new CEO still makes over six figures a year. They talk about social justice but they are unjust to their employees. If Your degree cost you a lot of money and time then do now waste your time here. They expect you to have at least a four year degree with a $11 hourly pay. No one can survive on that and pay loans. HR has always ignored complaints about co worker arriving late to work. Obviously some favoritism. also expect to work a lot of OT if not Management will make you feel like you are not a team player.


  10. "Advancement Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Turning Point Community Programs full-time

    Pros

    Growing non-profit mental health agency. Salaries and benefits average for industry. Great co-workers. Children's and adult programs across multiple countries. Top leadership (COO and CEO) are passionate about supporting members toward recovery.

    Cons

    Salaries are average. With so much growth currently in multiple programs turnover can be a little higher.


Showing 21 of 23 reviews
Reset Filters