Poorly run company of which is outsourced by seemingly struggling hotels.
Pros
Work from home. Employees are kind.
Cons
Hotels under contract have little to no customer service personnel answering phones. Managers at Tyme global simply do not care about really solving issues to satisfy guests. Therefore, employees do their job and clock out. I never could do that. When trying to iron out a problem, we were always brushed off by management or supervisors. It is a big pointing-fingers game. I was very good at my job, and others were terrible. Some of those others were there for quite a while. They probably still are. Starting pay around 9.50 when New York’s Minimum Wage is $13 an hour. Multiply this by the fact you will be answering phones for four or five or six hotels. Doesn’t sit very well. 2 hotel managers I became pretty acquainted with told me the same thing. Their hotels are going downhill . There is nothing inviting about them anymore. Even the hotels with character, ones many would even call “classy” have been tainted by a tidal wave of impersonality. A plague of robotic manner and apathy. It was sad pretending to be a robot, and being rewarded for being the most robotic.
