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      UserGems

      Engaged Employer

      UserGems reviews

      4.8

      95% would recommend to a friend

      (32 total reviews)

      Christian Kletzl

      100% approve of CEO

      96% positive business outlook

      Ratings by category

      4.9

      Culture & values

      4.8

      Diversity & inclusion

      4.8

      Senior management

      4.8

      Career opportunities

      4.7

      Work/Life balance

      4.7

      Compensation and benefits

      UserGems has an employee rating of 4.8 out of 5 stars, based on 32 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UserGems employee rating is 25% above average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      32 reviews
      2.0
      Nov 2, 2025

      GTM shipwreck in the night

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has many hard-working people across the marketing, operations, and product teams. They are always quick to solve issues, proactive, and ready to jump in and help. The product itself is strong and while it continues to evolve quickly, it has a valuable place in the market with the right GTM strategy and support.

      Cons

      The Achilles' heel at UserGems is a tale as old as time: a talented GTM team that is unfortunately led by a high-level of ambiguity and minimal real contribution. Disorganized with a complete lack of foundational leadership knowledge needed at a senior level leaves the team scrambling to cover scatterbrained tracks, instead of thriving in a cohesive environment. Key responsibilities, such as new rep onboarding, regular call reviews and deal involvement are pushed to the team in the name of "peer learning." While the team is encouraged to "manage up," there is zero follow-through. Instead, input is met with a reactive, passive-aggressive defense strategy designed to paint a better light when in reality more time is spent floundering in the dark.

      5.0
      Oct 12, 2025

      Great leadership, culture and product

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great culture on the sales team (best I’ve been apart of). Every rep on the team is willing to help and is humble - Smart sales leadership that provides incredibly actionable feedback - ELT is boots on the ground and willing to help close deals - ELT is smart and adapts quickly to changing market conditions - Great product - Great engineering team that constantly rolls out new features

      Cons

      - GTM tech is a crowded space and there’s a lot of uncertainty in the market right now - minimal sales enablement and training

      Viewing 1 - 3 of 32 Reviews
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      ReviewsUserGems reviews

      Glassdoor has 35 UserGems reviews submitted anonymously by UserGems employees. Read employee reviews and ratings on Glassdoor to decide if UserGems is right for you.