VIPdesk Connect Reviews | Glassdoor

VIPdesk Connect Reviews

Updated April 14, 2018
42 reviews

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3.7
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Sally Hurley
26 Ratings

42 Employee Reviews

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  1. "Brand Ambassador"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Ambassador in Houston, TX
    Current Employee - Brand Ambassador in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at VIPdesk Connect full-time (More than 3 years)

    Pros

    Work/Life Balance. Work Environment and Culture. Savings on Expenses by working at home.

    Cons

    Only have two holidays off.

    Advice to Management

    Great company to work for. Excellent management.


  2. Helpful (1)

    "Very supportive team, doesn't leave you hanging when campaigns are over"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Elite Brand Ambassador
    Current Employee - Elite Brand Ambassador
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at VIPdesk Connect full-time (Less than a year)

    Pros

    Make friends around the nation, incredible management, good discounts for campaign worked, flexible scheduling and extensive training provided

    Cons

    Significant pay decrease when switching campaigns, no equipment provided by company nor reimbursement for buying it yourself

  3. "Terrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brand Ambassador in Virginia Beach, VA
    Former Employee - Brand Ambassador in Virginia Beach, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at VIPdesk Connect full-time (More than a year)

    Pros

    Remote location, pay was not very good and bonuses were unfair!

    Cons

    Lead on team was not professional. BA's were talked about to other BA's negatively. Technology utilized needs to be updated. When technical issues arise it is always the employees fault. Then this time is considered as UNPAID tech time. They have mastered this!! Some team members didn't care so customers were not helped in first call so second call in they would be irate.

    Advice to Management

    Care about the work you do instead of gossiping... Lead by example.


  4. Helpful (3)

    "Elite Brand Ambassador"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at VIPdesk Connect full-time (Less than a year)

    Pros

    Great tools for being successful at working from home
    Wonderful employees
    Wage is fair
    Good Training
    Efficient company
    Innovative
    The work is fun
    Loved working here!

    Cons

    No cons really.
    Must be very self motivated, but if you are, it should be no problem. Hours could be better (but could be worse); know your available hours and make sure you can commit.

    Advice to Management

    Keep doing a great job!! The management on my team were wonderful, approachable, and knowledgeable (as were other employees).

    They have a lot of companies that contract with VIP. For the company I was working for, there was a heavy interest in clients asking about handbags. While I feel like the training and resources were great for the other venues this company offered, it was lacking in one of the most important aspect of the company. I spent a lot of time self study through different websites, youtube, etc. to learn about the styles on an in depth basis. Or-have two separate groups of employees, one for online products and the other for Fashion Inquiries, so you can have true experts in customer service. It was hard to be completely knowledgeable on both, as a virtual employee. With this company, people really expect you to be the source of all knowledge.

    Also, because this is a work from home position, I felt that the company should have more resources and information on how to stay healthy while working at a job that requires you to sit all the time. Ergonomic suggestions for your work space. Also, one short break (5 mins), every hour would be good to get the blood flow and to go to the bathroom. But that is just me being picky:)


  5. Helpful (4)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Alexandria, VA
    Current Employee - Customer Service Representative in Alexandria, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at VIPdesk Connect full-time (More than 5 years)

    Pros

    Work from home. Management understands change and works with you on strengths and weaknesses to better your performance

    Cons

    Not much chance to be promoted. Pay is ok.


  6. Helpful (2)

    "Brand Ambassador"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brand Ambassador in Alexandria, VA
    Former Employee - Brand Ambassador in Alexandria, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at VIPdesk Connect full-time (More than a year)

    Pros

    Great Company and Excellent Administration Staff Within A Small Company Environment.

    Cons

    Not Licensed for Employment in All 50 States Currently but Growing.


  7. Helpful (2)

    "Awesome Company, Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Ambassador in Norfolk, VA
    Current Employee - Brand Ambassador in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at VIPdesk Connect full-time (Less than a year)

    Pros

    co-workers, clients, management, environment, recognition

    Cons

    pay, not a ton of opportunities to promote

  8. Helpful (4)

    "Eh?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Brand Ambassador in Alexandria, VA
    Former Employee - Brand Ambassador in Alexandria, VA

    I worked at VIPdesk Connect full-time (More than a year)

    Pros

    Better than many WAH customer service jobs.

    Cons

    Technology doesn't meet company need for remote agents. Benefits are pathetic.


  9. Helpful (5)

    "Work from home company that feels like home!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at VIPdesk Connect full-time

    Pros

    I have been with VIPdesk Connect for over 3 years and every passing year I am so grateful. I work with a terrific team. The CEO is engaged and listens. Despite some curveballs the client programs can sometimes throw, VIP always bounces back.This company REALLY listens. There are growth opportunities posted when available and the recruiting team is amazing. They found a perfect match for me when I first came onboard even though I had applied to a different team. They were right! Everyone I have interacted with has been cheery and usually we can all laugh even during frustrating moments.

    Cons

    If I had to pick one, I'd say sometimes the brand ambassadors need to chime in more often. There are round table meetings where we are all supposed to engage with our CEO and P&C team as well as managers and tech. Every one I have attended unfortunately has a low turn out from the brand ambassadors. I feel that some of the things I've read in the other reviews were partially due to lack of engagement with these types of meetings.

    Advice to Management

    Keep your chin up! Sometimes it's hard to get that turn out, or those surveys submitted. Perhaps there could be other ways to engage us?


  10. Helpful (3)

    "Amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at VIPdesk Connect full-time (More than 5 years)

    Pros

    Company operates at the leading edge of the customer service industry. Some of the most admired brands trust VIPdesk to handle their customer service interaction via traditional and the most innovative digital channels. It's a true honor to work for this company.

    Cons

    There are no significant cons with this company. Compared to other companies in the industry we are very well compensated, but of course more frequent raises would be an additional plus.

    Advice to Management

    Stay focused on delivering the best of the industry and keep your frontline Brand Ambassadors engaged!


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