VoiceLog Reviews

Pros

Training is sufficient. Although unpaid, if you are serious about the job it isn't a problem. Right now there are a lot of extra hours and a good choice of hours ranging from morning to no later than 8pm CST. Many outlets for communication and immediate response to questions or concerns. No issues or concerns with paycheck or worked hours. During the firs month they chose your schedule, afterwards you chose your schedule and you can pick extra hours if they are available. Right now there has been a lot of available hours.

Cons

None that I can think of right now.

Pros

Able to Select own hours

Cons

While in group three not many hours to selevt

Pros

You get to work from home

Cons

Sometimes hours are cut due to slow season

Pros

Can make your own hours

Cons

None too bad to mention

Pros

This is a great work from home opportunity. You get about 10 calls an hour with minutes in-between where you are reading from a script for various clients. The customer has to give simple responses that you mark down as the script progresses. It is incredibly easy and great for people who want a customer service phone job were you don't really have to "deal" with anyone. You get plenty of rest for your voice as well since the calls are not back to back. The supervisor Jose is very kind and provides good training. He was great to work with. work from home, simple job, no thinking, bi weekly pay, flexible hours

Cons

You select hours once a week and it is first come first serve. Many times I would go to get hours when the schedule opened up and hardly got any as people unfairly went in ahead of time and got them first, which was against the policy. limited hours, minimum wage, verbatim script reading, getting QA emails in the middle of the night

Pros

the one and only pro to working for this place is you can do it from home

Cons

Far to many to list here, an extremely poor work situation, even as these work from home telephone jobs go, pay is 8.50 an hour, you will NEVER get a raise, you can schedule yourself if you can get to it quick enough to get any hours before they are gone. They tell you to wait until you get an email at a certain time to schedule, but it comes out anywhere from 10 minutes early to an hour or more late, and if the person who does it is not there, it does not come at all, it does not matter, because no matter what hours you schedule, you will not be allowed to work them all anyhow, you will either be taking calls one after another after another, or they will tell you its slow and log off for the rest of your shift or even the day. They will tell you how easy it is, but that is a lie too. The farther you get into it the more difficult it becomes, you will be reading 15 min+ scripts to often times very unsavory people, it was AWFUL!!

Pros

Their are no pros about this company. You must quickly grab your hours otherwise you will be left with nothing on the schedule for that week.

Cons

Management is rude and very dishonest. If you report any of their clients to be fraudulent, they try hard to find errors where there are none when you take other calls for their other clients. They give dishonest feedback on your calls if you call out any fraudulent activity of their clients. They also expect you to take abuse from the sales representatives representing their clients, which of course I did not stand for the abuse and left !! Low pay with no pay increase for the calls you do great on even after working an amount of time here.They barely acknowledge the calls that you do great on.They penalize and complain if you take one day off if you are sick! This company is not worth it go somewhere else!

Pros

Work from comfort of Home office.

Cons

Many Cold calls & extremely long verifications that annoy & anger the customer so you get a lot of people asking "Oh my god" really? When is this going to be done? There is a few clients in particular that make the customer literally sit & write down a Bunch of different Addresses, Phone #s, website addresses, etc...Angering the customer to the point of just wanting to hang up on you. Honestly, due to all the writing of company address, phone #s, & websites they are stopping some of their sales from getting verified & therefore actually losing money from lost sales because of it. This day in age a customer should not have to hand write all this info...they would save a lot of time & serious hassle to the customer & verifying agent if they would offer at end of verification whether customer wants to Hand Write 15 minutes of stuff or would rather opt to have it sent to them by Text, Email, or Regular Mail the Company Names, Adresses, Phone #s, & Websites. Its insane the amount of info you have to make customer hand write...causing both frustration & anger to the customer & the agent. Completley ridicoulous. They Email/Mail Terms/Conditions/Disclosure statement so why not include all the contact info with it??? The management is also literally on you at all times. They micro manage each person. If you need to go to bathroom you must ask manager on duty to go or get marked down for going on unauthorized break. If you are 3 minutes late logging on for shift, your marked down. Its insanity. If you dont stick to "Script" when customer asks something because the wording on script doesnt make sense to answer customer question with...too bad you will receive an email telling you to "Please Advise" why you didnt follow words off script to a customer question. There is a QA listening to EVERY single call taken each day either listening in on live calls or they will go back listen to recorded calls. Also particular client has sales agents who call in give info of customer they interacted with briefly & who did not agree to the sale...They call spend 10 minutes gathering all the customer info to then call customer & be told No, I didnt agree to change my provider. The sales agent knew that but was just hoping they would confirm to sale..wasted agent time needlessly.

Pros

Flexibility but no really they want you to work when they want you to work and if you don’t they send out rude emails to let you know that they could careless about you - you can sense it in the email, they don’t have any communication skills. NONE. You will separate employment after you don’t receive your first check for months.

Cons

Too many to count. Training to start is two days not paid, plus you will be working for free which should never happen when you work for a decent company... they are about lose their contracts, they are unorganized!! Horrible Wah job!!! Of all the ones I have worked!

Pros

I can't think of any

Cons

Management will not respond to email, even email that is related to the work I'm doing for them. To get hours to work you have to wait until you get an email to go into the internet schedule to get your hours. This can happen anytime from Wednesday to Thursday. You can be penalized if you go in early. So you wait and wait for this email and if you miss it by an hour then you simply do not get to work the next week. ALL agents are in there getting hours and you can see as the hours dissapear from the schedule. I have email multi times and asked if this could be narrowed down to which day the email will be sent out, no reply, I have emailed and asked if this time could be narrowed down to at least the day wednesday or thursday and morning, evening etc, no reply. This dog eat dog system for getting hours is not fair to the employees that have put in there time and have tenure. This is wasting so much of my time and it just monopolizes 2 whole days for me with NO compensation. This is the most heartless, inconsiderate company that I have ever had the displeasure of working for. I'm about to lose everything I own, my family has to buy most of my food and paying the internet and phone bill is getting impossible. I know this is hard to believe but its true, before this system was in place I was getting 30 to 40 hours per week. Now I have full weeks at a time that I can't work because I missed that email and they won't tell me when they are going to send it and they won't even narrow it down to at least wednesday or thursday so I'm stuck both days wasting my time looking for email from this heartless company. PLEASE can anyone help with this? Tell who I can talk to or at least email so I can let them know what is going on, this can't be right to treat people like this. PLEASE HELP!!!!!!