VoiceLog Reviews | Glassdoor

VoiceLog Reviews

Updated October 25, 2017
18 reviews

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2.3
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Jim Veilleux
8 Ratings

Employee Reviews

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  1. "Good Company to work for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great to work from home! No selling!

    Cons

    Sometimes not enough hours


  2. "Easy work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Contractor - Independent Contractor
    Current Contractor - Independent Contractor
    Recommends
    Positive Outlook

    I have been working at VoiceLog as a contractor

    Pros

    Easy work, you have your scripts, FAQs, and monitors on duty to accomplish your duties. Training is thorough, questions answered then and whenever asked to monitors. Flexible schedule you pick your hours.

    Cons

    Pay is contract pay and a bit low however the work is easy. Availability of your schedule is dependent on your hours of availability.

    Advice to Management

    Continue the good work with great trainer and monitors.

  3. Helpful (2)

    "Terrible Waste of Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at VoiceLog as a contractor

    Pros

    There are no pros to this job.

    Cons

    Misleading, Not honest about the type of work.

    Advice to Management

    My advice to management is to please be up front about the job itself. Everything I read about the job description was not in line with the actual job. Very misleading! I was under the understanding that the job was one way, but during training, the job was not as described.


  4. Helpful (1)

    "Awful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Independent Contractor in Orlando, FL
    Former Contractor - Independent Contractor in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at VoiceLog as a contractor (More than a year)

    Pros

    None whatsoever. Apply at your own risk.

    Cons

    Not enough hours. No benefits.

    Advice to Management

    Management is terrible. You have people who have worked there for a long time and they think they can speak to you with contempt. You must be perfect on every call or, without notice, your contract will be terminated.


  5. Helpful (4)

    "Lousy company, dishonest management very rude"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at VoiceLog full-time (More than a year)

    Pros

    Their are no pros about this company. You must quickly grab your hours otherwise you will be left with nothing on the schedule for that week.

    Cons

    Management is rude and very dishonest. If you report any of their clients to be fraudulent, they try hard to find errors where there are none when you take other calls for their other clients. They give dishonest feedback on your calls if you call out any fraudulent activity of their clients. They also expect you to take abuse from the sales representatives representing their clients, which of course I did not stand for the abuse and left !! Low pay with no pay increase for the calls you do great on even after working an amount of time here.They barely acknowledge the calls that you do great on.They penalize and complain if you take one day off if you are sick! This company is not worth it go somewhere else!

    Advice to Management

    Hire a new entire management team !
    Be consistent and show intelligence when addressing your employees !
    Overall- practice honest work ethic so you won't have such a high turnover.
    Learn how to be respectful to your employees and don't talk down to them !!!


  6. "Very Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Raleigh, NC
    Current Employee - Customer Service Representative in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly co-workers. Great place to work overall.

    Cons

    Shortage of hours but sometimes steady. Not much an hour.

    Advice to Management

    Love Voivelog


  7. "Overall-Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Working for Voicelog has been good at times. There is constructive feedback and some inconsistency. Sometimes there will be misunderstandings on how the call flow is for the client. Mainly it's been good.

    Cons

    Recently the hours have deminished, and you may not know what to expect to be available. Some reps pick hours before they are supposed to and leave you with nothing.

  8. "Great Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Gaithersburg, MD
    Former Employee - Anonymous Employee in Gaithersburg, MD
    Approves of CEO

    I worked at VoiceLog (More than 5 years)

    Pros

    Great leadership team. Good working environment.

    Cons

    None. It was a great place to work for.

    Advice to Management

    Keep up the good work


  9. Helpful (1)

    "Needs Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Contractor
    Former Employee - Independent Contractor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You read scripts for calls

    Cons

    Pay is poor and Management is rude

    Advice to Management

    Treat contractors like human beings and you might not have such a high turnover. You send out rude emails you need to step up on your on-going training.


  10. Helpful (1)

    "Stay away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    can choose your hours. work at home

    Cons

    I would like to say that this company has no real management who makes decisions. I have been treated unfair. This company promises to pay you xx amount and then says they did not say that. They cut your hours if you hurt their little feeling wah wah wah... no one cares. I would say don't waste your time. Why this company is still up and running is beyond me... Gave it a 1 star only because you cant leave blank but personally they deserve negative stars.

    Advice to Management

    get real management in place.