WSFS Financial Reviews | Glassdoor

WSFS Financial Reviews

Updated October 16, 2017
33 reviews

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3.3
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WSFS Financial President, CEO, and Director; President and CEO, Wilmington Savings Fund Society Mark A. Turner
Mark A. Turner
20 Ratings

33 Employee Reviews

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  1. "Operations Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WSFS Financial part-time

    Pros

    Great work environment with friendly coworkers

    Cons

    There can be limited upside depending on your role


  2. "Personal Banker role offers limited growth; sales job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Wilmington, DE
    Current Employee - Personal Banker in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at WSFS Financial full-time (More than a year)

    Pros

    In general, the people in the branches are good people. The community bank feel allows you to connect with customers and build relationships easily.

    Cons

    Minimal growth unless you have friends to get you there. PBs are given low salaries with the promise of earning bonuses through the incentive plan. However, the incentive plan has unattainable standards and expectations.

    Advice to Management

    Revamp the sales incentive program. Unattainable goals do not motivate and lead to poor morale and turnover. Establish career plans for all associates and open opportunities for professional growth for entry level employees

  3. "Some issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker II in Philadelphia, PA
    Current Employee - Personal Banker II in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at WSFS Financial full-time (More than 3 years)

    Pros

    Health Benefits
    401K
    Employee Engagement Encouraged
    Growth Through Acquisition
    Fantastic Training Department
    Supportive Branch Management
    Volunteer Opportunities
    Community Involvement
    Free / Discounted Banking Products

    Cons

    Awkward Regional Setup
    Retail is disconnected from company culture
    Micromanaging
    Broken Sales System
    Lacking infrastructure

    Advice to Management

    Working in retail banking with WSFS is a unique experience, and not a positive one. The term “coaching” is a very loose term, more often it feels like you’re being micro-managed or bullied rather than encouraged.

    Once the news sales program was introduced and regional structure changed managers seemed to lose interest in core values. They are focusing on sales numbers through what seems like dishonest techniques.

    The new sales program was introduced too early. Turnover was immediate. The bank lacks the infrastructure to properly track “good” sales. Focus is on the sales units and profit points. Meeting sales goals is almost impossible. Cross sell is only calculated on new households not existing clients. The sales goals are the same in every branch regardless of market. This is different from almost every other bank where goals are made by area.

    Look at how goals are created, encourage proper sales, lookup what it means to be a coach and allow your branch managers to lead. Senior leadership - ask yourselves, what is the difference between a manager and a leader? Do the regional managers seem more like managers or are they true leaders?

    Is it possible to hold a few sessions for PB’s to learn about the sales program in detail? ROMs and ABMs received significant training in the program, coaching, and IGNITE but PBs were not show the same courtesy.

    PBs should not feel bullied. This does not come from branch management, this feeling come from senior regional leadership.


  4. Helpful (1)

    "Company losing sight of core values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Wilmington, DE
    Former Employee - Personal Banker in Wilmington, DE
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at WSFS Financial full-time (More than 3 years)

    Pros

    Flexible scheduling (at the branch I was at)
    Friendly coworkers

    Cons

    Unattainable sales goals, unrealistic expectations. Micromanagement pushed by upper management as a result of new sales incentive. Extremely low morale but no one is willing to stand up and say something for fear of losing their job.

    Advice to Management

    Do not sacrifice core values! You are driving good employees away. This is not the same company I started with years ago. It is such a shame.


  5. Helpful (1)

    "Personal Banker - Southern Region"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker II in Delaware, OH
    Current Employee - Personal Banker II in Delaware, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WSFS Financial full-time (More than 3 years)

    Pros

    Average Personal Banker experience working in an branch office setting. I've learned a few things about banking regulations that I did not know previously.

    Cons

    The company has sales goal requirements for its Personal Bankers that applies to all of its different branches no matter the market that the branch is in. That means PB's in slower branches have the same requirements as someone in a much busier branch. Management does not see this as a problem for some odd reason. Instead of recognizing this is an issue they would rather make unreasonable requests of their employees to meet unattainable goals. When they don't meet these goals they ask silly questions like "what do you think you could do better" as if you haven't been speaking to customers, calling customers, sending emails and mailing letters. They tell the employees to sell through service which sounds reasonable until you don't make sure sales goal; at the point you just aren't doing your job. This is a sentiment shared by many PB's in this organization. The company claims its clear and candid but upper management is a bunch of double talkers. They tell employees not to worry about sales and to focus on good service but when you do that and it doesn't result in enough sales for the bank they take issue.

    Advice to Management

    "Don't worry about sales" lol


  6. Helpful (2)

    "Depends where you're placed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Lawrence Park, Delaware, PA
    Current Employee - Sales Associate in Lawrence Park, Delaware, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WSFS Financial full-time (More than 5 years)

    Pros

    Great benefits
    Human Capital Focus
    Strong growth potential

    Cons

    Bad regional leadership
    Bullies in leadership roles

    Advice to Management

    Look at turnover and trends after switching market structure . Regional leadership shows favorites and speaks in condescending tones to others. Teams fear upper management and it has a trickle down affect on all associates in the region. It was been like this since for about a year. PA associates feel bullied or lost after as if there is no one to talk too about regional leader. Region as a whole is disconnect from the rest of the company culture.


  7. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WSFS Financial full-time (More than 3 years)

    Pros

    Great Culture, Innovative, Great Benefits and Room for growth.

    Cons

    High turnover of branch staff

    Advice to Management

    Keep focused on your people

  8. Helpful (1)

    "Amazing opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President
    Current Employee - Vice President
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WSFS Financial full-time (More than a year)

    Pros

    Best bank to work for. Abundance of opportunities throughout the company.

    Cons

    I can't think of any.


  9. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Analyst in Wilmington, DE
    Former Employee - IT Analyst in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WSFS Financial full-time (More than 8 years)

    Pros

    Great place to work. WSFS as a Company has a Great Policy of Values.

    Cons

    Some managers have no idea what they are doing.
    HCM seems a bit disconnected from Associates.

    Advice to Management

    Not all workers should become managers.


  10. "Executive Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Wilmington, DE
    Current Employee - Executive Assistant in Wilmington, DE
    Positive Outlook

    I have been working at WSFS Financial full-time (More than 5 years)

    Pros

    Good culture. Flexible hours.

    Cons

    Lack of diversity and upward mobility.

    Advice to Management

    Walk the Walk and not just talk the talk.


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