Wiley Reviews | Glassdoor

Wiley Reviews

Updated October 21, 2018
792 reviews

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3.2
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Brian Napack
58 Ratings

792 Employee Reviews

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Pros
  • "Great work life balance and salary" (in 163 reviews)

  • "Good benefits, kind people, quality products" (in 47 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "Bridging 21st Century ed-tech with 19th/20th Century institutional credibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - User Experience Designer in Hoboken, NJ
    Current Employee - User Experience Designer in Hoboken, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wiley full-time (Less than a year)

    Pros

    Stable, institutional company -- most colleagues have worked here (and/or within the publishing industry) 10-25 years; beautiful waterfront (Hudson River) view of Manhattan; supportive, honest, patient co-workers; challenging, fast-changing industry with persistent disruptions from Open Access/Open Science ...

    Cons

    Disconnect between inspirational CEO's vision, excited about prospects of innovative design thinking, and more mundane day-to-day objectives; Slow pace of web developers at recently-acquired Atypon's Literatum platform

    Advice to Management

    Celebrate the small *iterations* made day-to-day by digital product management as at least as valuable as the big-picture *innovations* of design sprints; hire more engineers at Atypon to allow for faster iterations.


  2. Helpful (1)

    "Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Wiley part-time

    Pros

    the people and the benefits

    Cons

    industry is constantly changing and faces fierce competition

    Advice to Management

    Continue to value employees

  3. Helpful (3)

    "Used to be a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Purchasing Agent in Hoboken, NJ
    Former Employee - Purchasing Agent in Hoboken, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wiley full-time (More than 8 years)

    Pros

    Generous vacation time and sick days

    Cons

    Constant changes to policies and company direction


  4. Helpful (6)

    "A roller coaster ride of ups and downs."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Fishers, IN
    Current Employee - Account Manager in Fishers, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wiley full-time (More than 8 years)

    Pros

    Flexibility, a few good colleagues

    Cons

    Leadership, financial compensation, dishonesty, loyalty

    Advice to Management

    Take advice of employees and realign salary with those in the same industry and job title.


  5. Helpful (14)

    "So many mixed feelings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Associate
    Current Employee - Marketing Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wiley full-time (More than 3 years)

    Pros

    Colleagues are, for the most part, smart, creative and passionate about the publishing space. For me, working in the publishing / knowledge sharing world was the driving reason I wanted to work here and I have never been disappointed in how interesting it is. It is a very large global organization so in the course of working there, you may find yourself working with smart people from every corner of the globe. Some new initiatives have been positive and had impact. Work-life balance has been exceptional and salary has been average.

    Cons

    Wiley just feels like it is running scared. Scared of competition, scared of disruption, scared of change - all while they loudly exclaim they embrace all those things. Maybe because they change direction and chase new initiatives at a pace which is dizzying and frustrating because the dust never is allowed to settle. Strangely, the more it is proclaimed they will communicate about all this change, the less anything makes any sense. It is interesting how they see it all as strategic but it feels so reactionary.

    Also, the turnover in management from the top down is extraordinary - I've seen three CEOs and 4 managers in less than two years and each time has had impact that was not positive. Reorganizations and restructurings ensue, causing all sorts of turf battles and scrambles to gain political positioning in each new round. I know that's common in corporations but it feels like Wiley's culture feeds it.

    I've also watched extraordinarily talented and devoted employees get treated poorly and unappreciated, while colleagues who play political games well rise right up the ladder. It saddened me how often credit for work is grabbed by others while some of the superstars aren't ever recognized.

    It is largely a very conservative company culture so that could be a con depending on what you're looking for. Financial decisions are made about technology which often have huge far reaching costs and impacts but the people in the trenches who are affected are not given a choice in the matter. Wiley's culture is simply not one of transparency or honesty or openness, no matter what they may say.


  6. Helpful (5)

    "Doing hard work the best they can"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Wiley full-time

    Pros

    People are smart and, for the most part, hard-working. A real global flavor - it is good to work with people in other locations. Research and education matter; it is good to contribute. There is a tenacious vibe and a determination to get through to the other side of the digital transformation, even though it poses ongoing business challenges, abd Wiley's natural culture is not really transformative.

    Cons

    As others have noticed, the internal systems are quite poor. Wiley has invested in the past few years in improving some of them, such as adding salesforce, Eloqua, and others, but the home-grown systems are just awful.

    Advice to Management

    Keep working on the balance o f the old and the new culture at Wiley - both have something to offer. Keep focusing on sustainable growth. Find a way to promote and retain talent - too many people have to leave in order to grow.


  7. Helpful (13)

    "A Company Going Through Endless Transitions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wiley full-time (More than 5 years)

    Pros

    Great benefits package. Nice co-workers.

    Cons

    Non-existent onboarding. Kludgy systems. Often more managers than workers. Constant instability.

    Advice to Management

    You've bled the workforce dry, and loyalty is tough to nurture when employees constantly feel another shoe is going to fall. Get a strong onboarding and training team, a flatter management team, and rightsize the workforce. The strain of many years of constant downsizing is showing in all functional areas.

  8. Helpful (3)

    "Wiley does great things"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Wiley full-time

    Pros

    A company committed to improving their customers lives

    Cons

    Talent Management is weak and needs improvement


  9. Helpful (17)

    "Not a good experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital in Hoboken, NJ
    Former Employee - Digital in Hoboken, NJ
    Doesn't Recommend

    I worked at Wiley full-time (More than a year)

    Pros

    Good benefit and bonus package. Good location. Some smart and good people there who are getting no professional support.

    Cons

    Stagnant. They have been downsizing for about 5 years now. If anyone has a vision for what the company should be, no one is sharing. Their internal and product technology would have been laughable if it wasn't so sad. Incredibly top-heavy. Execs lie - a lot. Lot of frauds working there and collecting a check for doing very little.

    Advice to Management

    Continue to clean up the layers of useless executives you've collected - but move faster!


  10. Helpful (7)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wiley full-time (More than 10 years)

    Pros

    Time off is definitely a pro

    Cons

    They have been downsizing for the last 4 years

    Advice to Management

    Make managers held accountable to make employees happy.


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