firstStreet Reviews | Glassdoor

firstStreet Reviews

Updated July 27, 2017
38 reviews

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2.7
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Mark Gordon
25 Ratings

38 Employee Reviews

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  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colonial Heights, VA
    Current Employee - Customer Service Representative in Colonial Heights, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at firstStreet full-time (More than 8 years)

    Pros

    This is one of the best, if not the best companies that I myself have worked for. It is an internally gratifying job to go along with compensation financially. There is also the added benefit of working with and for great management, co-workers, and customers.

    Cons

    It was a difficult adjustment in regards to the schedule on the sales floor along with a sales job which I had never worked before.

    Advice to Management

    Just simply stay the course.


  2. "Great company and great opportunity to be successful!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Colonial Heights, VA
    Current Employee - Sales Representative in Colonial Heights, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at firstStreet full-time (More than 8 years)

    Pros

    I have worked at firststreet for over 7 years now and while no job is perfect, I have always enjoyed it. It's challenging but also very rewarding. Managers are always there if you need help and are there to make sure you are staying positive and most importantly, making sure you are selling to make yourself money. There is truly real income potential to make a great living here, as I have done for over 7 years. There is also room for career advancement If you apply yourself and are motivated you can make it a wonderful career. You also get plenty of PTO that they encourage you to use to enjoy times with your friends and family. Very good work/life balance

    Cons

    Got to work one day during the weekend, but management is also very good to working with you if you need a weekend off. It also gets very busy sometimes which can sometimes be overwhelming, but that's also when you make the most money!

    Advice to Management

    While managers are always there to help, I would ask management to hold weekly/biweekly meetings with all of their employees so they could get feedback from all of their employees at once so get ideas to better the sales experience

  3. "Exciting Opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Overflow/Remarketing in Colonial Heights, VA
    Current Employee - Overflow/Remarketing in Colonial Heights, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at firstStreet full-time (Less than a year)

    Pros

    Great management team, good money to start but a clear path to making GREAT money in sight, if you just apply yourself, take time to learn and have a sales oriented/people personality. Excellent benefits that start after only 30 days!

    Cons

    Can be mentally exhausting at first until you get into a rhythm and work through the training process.

    Advice to Management

    Keep hiring upbeat, excited reps and keep putting money into marketing to make the call center even more of a success!


  4. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commissioned Sales Associate in Chester, VA
    Current Employee - Commissioned Sales Associate in Chester, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at firstStreet full-time (More than 3 years)

    Pros

    Where do I start? When you enjoy coming to work its because of the people you work with! The managers are AMAZING and they work with you to help you BECOME the best sales person you can be! The co-workers are great and friendly. You treat this as if it is your own company! Every call that comes in is a potential sale and its up to YOU to close it! Every day comes with different challenges so you will NEVER get tired of working here! But in my personal opinion and the main reason I stay here (besides the money) are the mangers and co workers... You have to like and enjoy where and whom you work with and at firstStreet you will find that here!

    Cons

    The biggest downside is you have to work a couple weekends a month. BUT once you get on and stay on they will work with your schedule!

    Advice to Management

    Continue the positivity because it trickles down to the sales floor!


  5. Helpful (2)

    "Black People Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Colonial Heights, VA
    Former Employee - Inside Sales Representative in Colonial Heights, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at firstStreet full-time (More than a year)

    Pros

    It is full-time and provides insurance.

    Cons

    Non-Professionalism, Racism, Intimidation, Favoritism. Personally experience all of these and more. Management is very comfortable taking "liberties" with interpersonal relationships with employees.

    Advice to Management

    All of you should be fired


  6. "Benefits from the start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at firstStreet full-time (More than 8 years)

    Pros

    You get most of your benefits right from the start.

    Cons

    Easy to get stuck without a lot of opportunity for movement.


  7. Helpful (2)

    "The worst job I have ever had."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative in Colonial Heights, VA
    Former Employee - Direct Sales Representative in Colonial Heights, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at firstStreet full-time (Less than a year)

    Pros

    if You desperately need a job, are a convicted felon, have zero work experience, have zero goals or hope of ever having a decent job, then this job is for you.

    Cons

    Hours, management, product, customer service, training, self worth, literally the only thing good about this job is that it provides a paycheck. You work 5 days a week, 4 weekdays and one weekend day. Most hours are 9 hour shifts and go to 10pm or 11pm. You are compensated based on a closing ratio with these poor, elderly prospects who call in. All of the sales reps are rude to the elderly and everyone is trained to only think about getting a credit card number, I watched time after time sales people taking advantage of elderly people who had no idea they were making a purchase (of $600 plus.) Literally out of 6 months working there and taking 1000s of calls, there was only 1 or 2 elderly customers who had a pleasant experience with this company. Firststreet markets only to elderly people, when they call in to inquire, the shark sales people are trained to get their credit card numbers, close the sale and hang up the phone. There is zero customer service. Most associates were drunk or high during work and working here was like being in jail. it was horrible and without a doubt the worst job and worst company I have ever worked for. Zero chance to advance, zero chance for a pay raise. I wouldn't recommend this job to anyone unless you are a convicted felon and cannot work anywhere else. I would rather be a janitor or trash man then ever walk back into this place. I am a 30 years old college educated worker.

    Advice to Management

    Stop ripping off the elderly.

  8. "The paychecks clear the bank everytime"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Colonial Heights, VA
    Current Employee - Sales Representative in Colonial Heights, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at firstStreet (More than 5 years)

    Pros

    Good benefits and overall good people in sales

    Cons

    Tough sale to our customers

    Advice to Management

    Find another job really fast


  9. "Hired as at-home sales professional"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at firstStreet full-time (Less than a year)

    Pros

    working at home, nice lunch room, clean rest rooms

    Cons

    Some really good well-meaning people there, none of them are in the sales dept. however. Seems everyone is working against eachother, inbound sales against outbound sales against customer service sales

    Advice to Management

    Streamline the organization, quit false advertising


  10. "Commissions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at firstStreet full-time

    Pros

    Able to make good commissions on newly advertised products

    Cons

    changes in commission scale or lack of quality calls and being penalized for wrong numbers and customer service call could make huge cut in pay.


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