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simply mac

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simply mac Reviews

Updated Jun 14, 2021

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Found 224 of over 225 reviews

3.0
47%
Recommend to a Friend
76%
Approve of CEO
simply mac President & CEO Steve Bain (no image)
Steve Bain
96 Ratings
Pros
  • "If you’re passionate about Apple products then it is a good place to work(in 38 reviews)

  • "Fun environment, working with apple products(in 14 reviews)

  • Cons
  • "Disconnected upper management, low pay, responsibility was always placed on low level employees with little to no matched efforts on the corporation(in 24 reviews)

  • "Employees are given hard to achieve commissions to justify minimum wage(in 17 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great Company

      Feb 23, 2021 - Service Manager in Norcross, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This is a Great Company

      Cons

      This is a Good Company

      Be the first to find this review helpful
    2. 4.0
      Current Employee

      q

      Jun 14, 2021 - Senior Apple Sales Professional in Athens, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It was a nice environment

      Cons

      It had bad hours q

      Continue reading
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    3. 1.0
      Former Employee, less than 1 year

      Corporate only sees dollars, not employees

      Jun 6, 2021 - Technician 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Coworkers are truly some great people who care about what they're doing and making customers happy. It is fun to repair devices and learn the ins and outs of apple products. Hours are relatively the same every week. You can get apple certifications if your store trains you correctly and is properly staffed. My store did enforce Covid safety protocols.

      Cons

      Where do I begin.... complete and utter mismanagement from the corporate level. My interview told me I would make $16/hr, when the position actually only paid $15. $15/hr for a technician and $18/hr for a senior technician is not going to attract many candidates, especially in bigger cities. I contracted Covid and was not able to use sick time or PTO because I was not with the company for long enough. Corporate fired multiple tenured employees, including the manager at our store with no notice, and left the technicians to run the store for 3 weeks, while ignoring our emails for help and MANY angry customers. My training was abysmal, and when it was time to do repairs was told to click through my training courses as quickly as possible so I would be 'qualified.' I would not recommend anyone ever take their product to Simply MAC, so many times were devices mishandled, broken, and we were so understaffed that machines would sit on shelves for months at a time. It was embarrassing to deal with, customers were rightfully upset with us. Corporate eventually came in with help after only three employees remained at my store (when I started there was 9). I was owed 2 months worth of commission pay that I never received after I quit, and was ignored by corporate for weeks until I finally went on twitter to contact their social media team about it. They would have never paid out the money I was owed unless I sought it out after leaving. I can only imagine how many other employees they did this to.

      Continue reading
      2 people found this review helpful
    4. 4.0
      Former Employee, more than 1 year

      Great company.

      May 13, 2021 - Accounting Clerk in Salt Lake City, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good communication Easy to voice needs Clear directions

      Cons

      Company is downsizing. Could have great potential in the future

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    5. 5.0
      Current Employee

      Operations manager

      May 14, 2021 - Operations Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice environment, always able to help

      Cons

      Sometimes might be difficult to contact

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    6. 3.0
      Current Employee, more than 1 year

      Decent pay

      Apr 16, 2021 - Operations Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pretty simple job once you learn everything. Good pay

      Cons

      Higher ups like to micromanage each store extensively Customers are upset when they come in, so usually not the nicest

      Continue reading
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    7. 3.0
      Former Employee

      Simple Job

      May 2, 2021 - IT Support in Paterson, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy work, can get Apple certified

      Cons

      Direct contact to public, company in slight financial trouble

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    8. 2.0
      Former Employee, more than 1 year

      Meh

      May 25, 2021 - Store Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Was able to become manager quickly which helped on my resume.

      Cons

      Our service options were pretty horrible

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    9. 3.0
      Former Employee, more than 3 years

      its iffy

      Apr 26, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good for young college students

      Cons

      not a good pay grade

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    10. 4.0
      Current Employee

      Solid Place to Work

      Apr 20, 2021 - Technician in Norcross, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get to learn about Apple Products Monthly Bonuses Cheap insurance Decent hours

      Cons

      Reaching quotas could be stressful

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    Viewing 1 - 10 of 224 Reviews

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