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At the end of 2019 we were front runners in reducing returns by introducing our Fair Use policy, which means we can pause customers that have an extreme return behaviour and it has already had a large effect on our business. By enforcing the policy during 2021, we have saved 900,000 “unnecessary” packages being shipped. Of these 430,000 would have been returned to us, had we not paused customers. This is equivalent to saving 300 truckloads, which helps our carbon footprint. Additionally, the policy has had an impact on our Customer Service, freeing up time that was previously spent handling cases from these customers, which can now be spent on further improving the service for our other customers. Another benefit of the Fair Use policy is that there are more seasonal items and sizes available for customers, which enhances the customer experience when shopping at our websites. Therefore, it has been a business-wise decision to pause customers that repeatedly exploit our high levels of free shipping and returns at the expense of our business, other customers, and the environment.
Boozt’s B Corp journey 🌍 In our work to become B-Corp certified we set ourselves a goal to continuously improve employee engagement through feedback and dialogue to reach top tier employee engagement benchmarked against our sector by 2021. Through a monthly employee survey called Peakon, we are happy to have reached an eNPS of 50 which place us in the top 10 of our industry. The B-Corp certification is a holistic assessment, focusing on a company’s entire social and environmental impact, and to maintain the certification a company must update and verify their score every 3 years. To get certified a company must reach a score of 80 or above as well as pass B Lab’s risk review. As a part of our Care-For sustainability strategy and the goals that we have set for ourselves, becoming B-Corp by 2023 is one of our most important. This means that we are working towards joining a global community of companies across industries focused on using their business as a force for good, balancing profit and purpose. Because we care for the change we want to see.
WE HAVE EXCITING NEWS! 🎉 Today, we published the Annual Report for 2021, and there are many things that we are proud of having achieved during the past year. These are just a few that we want to highlight for you: ✔ We became more than 1,000 employees ✔ We reached the first of our ambitious goals in our Care-For sustainability report, by raising our eNPS to 50. This puts us in the top 10 in employee satisfaction for our industry! ✔ We increased the net revenue with 33,4% ✔ We had a record-breaking Black Friday, welcoming 125,000 new customers during the week, as well as reaching a number of orders handled per hour of ~8,000 in peak If you want to learn more about how Boozt did in 2021, read more about it in the Annual Report: https://www.booztgroup.com/reports-and-presentations
Are you trying to figure out whether the Boozt Customer Service team is something for you? At Boozt we want to provide the best customer journey possible, which includes delivering a best-in-class and unrivalled customer service. The reason we are able to have a 5 star rating on Trustpilot and an all-time high Net Promoter Score of 79 is because we have a group of enthusiastic and hard working Customer Service Agents ready to take on any challenge the customer brings to the table. We value an environment for learning and growing, as well as a culture of fun and personal development. Watch the video to learn why the Customer Service team loves working at Boozt and look out for open positions to join the team.
The best way to get to know Boozt is to learn about our amazing Boozters. Their journey is a big part of the Group’s journey, and we want to support our employees through every step of their career. To provide our Boozters freedom and responsibility for personal career development, we offer them opportunities to develop themselves professionally within the company. We do this by: ✔ Promoting internal hires ✔ Utilise our online learning management system ✔ Being committed to maintain a nourishing work environment, using experts in the field to help evaluate risks and set plans To read more about one of our Boozter’s development within Boozt, follow the link.
We care for the change we want to see 🌍 Our Care-For sustainability strategy is our roadmap to becoming the leading responsible e-commerce company in the Nordics by 2025, using our business as a catalyst for change. By using our local Nordic position and our technology platforms we can make sustainable choices easier for our customers and partners. By making responsible choices when it comes to our work environment, our employees, our partners and how we select our products, we can reduce the direct and indirect footprint of our operations. Read more about our Care-For strategy here: https://www.booztgroup.com/responsibility-at-boozt Recently we launched the Made with Care category on Boozt.com, which is an assortment of products that meet Boozt’s sustainability criteria. The category makes it easier for our customers to shop according to their values. Read more about our Made with Care category here: https://www.boozt.com/eu/en/85387-care-for-strategy Follow the link to find out more about the progress Boozt has made in the last year.
Boozt Innovation Lab 💡 Since our business is built on own-developed platforms, systems and apps, innovation is in our backbone and continues to be an important part of our business. With the very suiting name, Boozt Innovation Lab, our office in Copenhagen ensures that we keep having a more progressive thinking towards tech. The team works in collaboration with the business, but more autonomous than our other tech hubs. They enable us to fast-track projects in our pipeline and means that we can explore new technology with our efficient and well-run technical platform in a fail-fast approach. They also work closely with our established data intelligence team, experimenting with technologies such as augmented reality, voice control, and next-generation UI. Check out our Platform team’s tech blog to read more about their work.
Aarhus Office celebrates 2 year anniversary 🎊 At Boozt we have different tech hubs that specialise in different aspects of our business. The 1st of March 2022 marks the 2 year anniversary of opening our office for Boozt Technology A/S in Aarhus, Denmark. The team started out small, but has since grown to 21 excellent developers, representing 11 different nationalities, since we believe that a diverse team is a dynamic team. Today, they specialise in machine learning technology, data science, and the development of Boozt webshop and Boozt Media Partnership. And we have space for more people! So, if you are looking for a job that will challenge you and give you experience, has a flexible work environment based on trust and knowledge sharing, check out our career page to find an open position that will suit you.
You may know us as an e-commerce company, selling fashion and lifestyle products online. However, did you also know that we are first and foremost a technology-driven company? Tech is in our DNA. At the core of our business is our advanced and cutting-edge web technologies and infrastructure components that have been developed and built in-house. These valuable systems enable full control over the customer experience and ensure world-class performance, scalability, and security. Our operations are built on the Boozt integrated technology platform, called the “Solar System”, and is used by all our business functions, making us less dependent on external factors, as well as keeps us one step ahead of the competition on business-critical processes. Since its inception, we have continuously invested in its proprietary technology platform in order to deliver a best-in-class customer journey and experience. It is our experienced Platform team who maintains and develops these systems on a daily basis. Will you be joining them?
Why a good eNPS is important In short, a good eNPS is important, because it means your employees are satisfied with their workplace. Globally, eNPS is recognised as a standard method to measure employees satisfaction. It stands for employee Net Promoter Score and originates from NPS, Net Promoter Score, the difference between the two being the survey audience. Where NPS measures results from customers, eNPS measures the employees willingness to recommend the employer to others, often supplemented with additional questions to help provide concrete actions to work with. eNPS scores range from -100 to 100, and usually a score of 20 is recognised as a good score. Therefore, we are very proud at Boozt of our eNPS score of 50 coming out of 2021, which puts us in the top 10 in the consumer industry. We will continue to send out our employee survey, Peakon, every month to make sure we provide a good work environment for our employees and keep up the employee satisfaction.
