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Giving back to the communities we serve is something our teams take pride in every day. Recently, Customer Service Manager Curtis S. and Customer Service Specialists Lisa P., Angela R., and Trisha B. volunteered at Twelve Baskets Food Pantry in Portage, Michigan, helping support local families and neighbors in need. From lending a hand to making meaningful connections, it was a great day spent supporting an organization that is making a real difference in the community. Thank you to Twelve Baskets Food Pantry for all that you do.
Our Ferrellgas team in Camdenton, Missouri recently supported the 2nd Hot Air Balloon Glow of the Lake of the Ozarks Food Truck Festival by helping fuel the hot air balloons for the event. It was a great opportunity to showcase another unique use for propane while bringing the community together for a memorable evening. We’re proud to support local events like this that highlight the versatility of propane and the strong connections within the communities we serve.
Employee-owners like Lance show daily what makes Ferrellgas stand out in service. “I have learned a lot over the years and met some fantastic people. I really enjoy serving our customers and communities. Being a Driver for Ferrellgas is more than just a job to me,” shared Lance. Thank you, Lance, for keeping our customers fueled all winter long.
This week, we celebrate our employee-owners who put our customers first; their impact is felt all year long! They continue to deliver exceptional customer service, making Ferrellgas a trusted nationwide propane provider. We're proud to celebrate them today and every day. Happy Customer Service Week!
From backyard BBQs to storm recovery, Blue Rhino Customer Success Specialists make sure customers get the fuel they need. Heather D. said, “My favorite thing is helping people get what they need quickly and safely. I like knowing that I’m making things easier for them and keeping everything running smoothly.”
The heart of Ferrellgas service lies in people like Jackie M., who thoughtfully serves customers in the Syracuse, New York, area. Her ability to listen, respond, and deliver solutions demonstrates what makes our team unique. Jackie is a reminder that great service always starts with great people. “Ferrellgas has so many unique service and payment programs to fit our customers’ needs. My favorite thing is sharing these programs with them. I love hearing, ‘I didn’t know about that, thank you for explaining it to me.'” said Jackie.
Strong service requires both skill and heart. This week, we celebrate Customer Service Specialist Hannah B., who assists customers at our Nevada City, California, location. Her approach to customer care reflects the pride of ownership that makes Ferrellgas unique. “My favorite thing about working here is the sense of community. It feels good to work with a company that values the personal connection between customer and service provider,” said Hannah.
Customer service happens in many forms, and for Service Technician Chris H. at our Ferrellgas location in Rochelle, Georgia, it’s about making sure propane systems run safely and efficiently. His hands-on expertise helps our customers feel secure and supported. “I always enjoy meeting new customers. It truly makes me happy that I'm able to put smiles on their faces after installing their gas systems,” said Chris.
Every propane delivery begins long before the truck arrives. Logistics leaders like Kendra L. make sure the process runs with precision, so our customers receive consistent and reliable service. “My favorite thing about serving customers for Ferrellgas is creating a positive experience and being as helpful as possible for the customers. Each customer has unique needs, and I gain insight from each interaction,” said Kendra.
Every interaction and every customer matters. Customer Service Week gives us the chance to thank the employee-owners who take pride in making those moments meaningful. It’s their dedication that turns everyday service into experiences our customers can rely on year after year. Stay tuned as we spotlight a handful of team members who go above and beyond for our customers every single day.
